Zoëtry Montego Bay Jamaica

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 685 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Tourist CAREFUL!

    Reviewed by stevonicap() on Apr 13, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I’m leaving two stars in regards to my horrible experience and the unprofessionalism of the guest service representative. I’ll try my best to make this review as short as possible, but I will like to make sure everyone is aware and please be cautious.The hotel have a taxi service that they recommend, the taxi service is normally on site at all times or near by. We were typical Americans on vacation who were clearly taken advantage of by the taxi driver recommended by the hotel. We arranged a trip through the front desk for dolphin cove and bamboo rafting. Before we left the hotel representative assured us that he arranged everything and our driver will take care of us. We made it to the first destination, however not to the second one. On the way to the second destination, things were starting to become sketchy as if the taxi driver had uncertainty. We asked numerous of times, are you sure we are going to the bamboo rafting? He stated yes. Long story short, the taxi driver took us to the middle of no where, far out from Montego Bay to mountains. It was not the place we had requested and he knew it. He had taken us to river tubing ran by locals. It was very scary. They stared at us. We finally convinced him to leave, because that is not what we wanted. He tried to make it up to us by taking us through a “back entrance” of what he claimed was Martha Brae Rafting. It was the scariest thing ever. No real entrance, we only saw locals that he knew and spoke Jamaican language to where we couldn’t understand. We didn’t see any tourists. Everything was sneaky and fast paced. They took us down, told us to get on the raft. We ask the captain of the raft to take us back. We longer wanted to participate. He said no. We finally got towards the end of river, he asked that we give him the money before we get to the end because he didn’t want things to look sketchy. Finally, we were at the end of the river. We made it back to the taxi. At this point we were loss for words. The taxi driver took us to the ATM and ask for the money. He con us out of $450 American dollars. We reported this to the hotel supervisor Lance. I trusted him, he expressed great sympathy and that someone would contact us. It’s been over a month and No one from the hotel ever reached out or contacted us. This is very unprofessional. Besides this horrific experience the hotel was nice, and the people who worked at the resort were very friendly and made us welcome. Tourist please be CAREFUL!

    AMAZING! More than we expected!

    Reviewed by MGoderre(Boston, Massachusetts) on Mar 31, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I had our wedding here this March with 20 of our family and friends. We wanted something tropical, small, all inclusive and not supper expensive but nice. Zoetry hit all the boxes. This was am amazing wedding/vacation for us and it was better than we could have hoped for. I can speak for all 22 of us when I say this was an epic trip! We felt like we had the place to ourselves the entire week. The worst part was having to leave. I would recommend Zoetry Montego Bay to anyone. We will return one day for sure. Pros: The Staff! Everyone was amazing! So friendly and they went out of their way to accommodate us and our guests. I could not be happier with the service. We were sad to leave everyone. Jerky Joe's! Hands down my favorite spot! The food was great and Sunshine and the women working there made lunch memorable each day. The grounds: The Tropical views you would expect and the grounds are very well taken care of. At night the lighting is absolutely beautiful! The Wedding: Kaylia our wedding planer was the best! She helped us from day one of the planning until we headed back to the airport. Everything was beautiful and just what we had imagined. I have photographed over 300 weddings and I have to say our DJ's were one of the best I have seen. They got everyone dancing (no shirts) the whole time. We added an extra hr to keep going. Club Mobay: Get it!!! It's worth it just to cut the lines at the airport. Saved us at least 2hrs. Plus the free drinks are a good way to start off. The room: We had the suit and it was sick!. They are as good as the pictures on the website. We got a chance to see some of the other rooms as well and they are all nice. I recommend an ocean view, third floor if you want a little more privacy. Cons: (only 2) WiFi: The WiFi was being upgraded while we were there and was slow or dead in some spots. I was working better the last few days. Kayaks are not available until 9am. 6-7am the water was like glass and I wish I could have gone out then.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    A lovely hotel

    Reviewed by 6adev() on Mar 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our stay at Zoetry in March 2020 was exceptional. It is a gated boutique hotel with a small number of rooms, and simply beautifully situated on the beach. It has a a spa, sauna, steam room, hot pool, massage services, and gym, all with expert staff attached. You have to pay extra for some of these, and they are not cheap. Were the hotel to include them in the all inclusive price, it would be a winner. The food was always delicious in two restaurants, along with jerk chicken at mid-day. Staff were wonderfully friendly, courteous and positive, offering classes in patois, bracelet making, cooking, water aerobics and circuit training – all of which were included in our price, and all excellent in our view. We especially enjoyed the tai chi and yoga classes in the small pavilion at the end of the pier, with the sea all around us, and the teaching was caring and careful. We had the opportunity to talk to staff and get to know them, which was a real privilege and offered a wonderful insight into Jamaica. The swimming in the sea from the pier was lovely but we avoided attempting to swim from the beach as the water was shallow, and there was lots of sea weed. The beach was a beautiful narrow strip of sand but perfectly large enough for the amount of people who were staying. We would say it is not a hotel for families – rather for couples and individuals who wish to re-charge their batteries. We did think the taxi service offered by the hotel was unacceptably expensive.

    Awesome Resort

    Reviewed by theresawhite08() on Mar 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We loved Zoetry! Every day we were treated like royalty! The room was very comfortable, with a balcony with a nice view! The beach and pool were gorgeous! The food was fantastic, no buffets, ordered off a menu for every meal. The staff were friendly and very attentive to any wants or needs. We enjoyed our interactions with them. Can't wait to go back again!!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Bait and Switch

    Reviewed by kaitenshiru() on Mar 13, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    This place is awful. The people were very helpful, but the food was bad, portion sizes worse, internet was non-existent, every service that could be charged was (and is incredibly overpriced), there are 3 restaurants that actually cook... the place was immaculate, and that combined with the friendliness of the staff are the only reasons I can think of to bring this place any credit. Please avoid this place.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-2

    Value

    Value-1