CocoLaPalm a Seaside Resort

2.5 star rating

This hotel is rated between 2 and 3 stars. 2 star - Budget accommodation with limited facilities and services. 3 star - Standard accommodation with basic facilities and limited services.

    What to expect (based on 1377 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Excellent location, tough room

    Reviewed by 578janaf(Salt Lake City, Utah) on Jun 22, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We stayed here for one night intending to stay up to 3 if we liked the first night. We just couldn't do it. I will say that the property and landscaping around the resort is gorgeous. The beach access is second to none on Negril Beach, and the security / staff on the beach particularly George was so great! The beach bar here is fun also, you can sit in the shade and people watch on the beach or sit in the sun and watch the bar. Plenty of beach sellers which might annoy you if you're not willing to say no. George was GREAT about letting them know when enough is enough. Close walk to Margaritaville if that's your scene. We really enjoyed our time at Coco LaPalm outside of the room, it was just the room we couldn't take. It had such a strong scent of PineSol cleaner that we couldn't stay in it. Also, there were trailing tiny bugs on the floor that invaded all of our luggage, to the point that some were still alive when we got home and this is AFTER switching resorts and taking everything out of our bags. It was pretty nasty, but you're on an island and some of that is to be expected. Anyway, this place is all about location, location, location if you want ocean and beach on Negril in Jamaica.

    Individual ratings:

    Service

    Service-3

    Value

    Value-5

    It has everything you'll need in a resort

    Reviewed by Tai O(Columbus, Ohio) on Jun 22, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had our wedding reception here with our friends and family. The employees were very accommodating, and catered to all our needs. Pros: Friendly staff, Good food, Right on the beach, The resort is comparable to any other big name resort on the strip. Cons: WiFi is spotty some places, Slow service when you order food at the restaurant, and no refills on beverages. Overall, I don't regret my visit, and will surely come back. By the way, ask for Kinesha if you are planning an event on their grounds.

    Daughters Graduation Present

    Reviewed by jewelsdgtr(Atlanta, Georgia) on Jun 16, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I took a chance on booking this trip for my daughter's graduation present at the last minute (2 days before departure) and I am glad that I did. We both needed to rest and relax after a very eventful year and before she heads off to college. I will say this is not a 5 Star hotel in looks, or amenities; however it more than makes up for what it lacks in customer service! It truly has world class customer service. At the airport prior to leaving I realized that I had not booked an airport transfer and called the hotel to see if they could assist. I can't remember the lovely young lady that answered the phone, but she was so professional and understanding even when she couldn't find my reservation. She asked that I give her 10 minutes and she would get everything straightened out. She had everything worked out when I called her back in 9 minutes to include our airport transfer. There was a very nice gentlemen named, Stanley waiting for us when we cleared customs. Stanley gave us our first tour of the island as he drove the 1.5 hour drive to the resort. I truly enjoyed our ride and Stanley gave us some great recommendations for eating ( Winnie's across from the hotel-best jerk chicken, Ricks Cafe- iconic tourist spot, for great local cuisine: Sweet Spot, 3 dives, and Ivan's). We were located in room 411 right outside the pool, close to the hot tub, and steps away from one of the most gorgeous beach I've ever seen. The grounds are kept immaculate. Not once did I see a piece of trash anywhere, dead foliage, leaves, fallen branches, or anything out of place. You and tell that the employees take great pride in maintaining the resort. The rooms could definitely use some updating and I will say that the beds weren't the most comfortable. Be careful as the beds move. Some rooms don't have blow dryers, but you can check one out from the front desk. It was still an enjoyable week all and all. Be aware that although the resort offers free WiFi it is sketchy/hit or miss when it will work. I don't believe that it was the resorts issue but the fact that you're on an island. So I wouldn't plan to do a lot of surfing the Internet. What this resort lacks it does make up for it in CUSTOMER SERVICE! The staff is amazing. I didn't have one interactions the entire week that wasn't professional, caring, and SUPER WELCOMING! From day one to day seven we have been treated like VIPs. The bar staff and the kitchen staff made this trip truly the best! The rudest people that I ran into were the guests! Coco La Palm definitely knows how to treat a customer! Kudos!!! The food is DELICIOUS! We had the continental breakfast most mornings and the muffins/pastries were very good. You get a choice of fruit or juice. I honestly think you should get both and refills, but you don't. The waffles and pancakes were great though. We spent roughly $50 - $60 for dinner and about half that for lunch for two people. I highly recommend the jerk lamb! But everything that we ate was delicious Also room service does not incur an additional charge. We utilized that service daily. You can't go wrong eating at either the grill or the restaurant. Thanks to Brandon and Charles for great and friendly service. The resort doesn't offer much in the area of activities. There is a Managers Greeting Monday and on Wednesday an awesome live band. Marvin is a great singer. We had the pleasure of a lady by the name of Francine, who was celebrating her birthday to join Marvin and the two were FABULOUS! I really enjoyed the show. I do think the resort should offer other activities, but you can walk up the beach to find live reggae music and dancing. The resort is located in a great location, as it is in about the middle of 7 Mile Beach. There are plenty of seating both covered ( giant trees/no umbrellas) and uncovered. There is a lifeguard and security on the property daily. Security keeps the locals selling trinkets, tours, food/fruit, and Ganga at bay if you aren't interested. I will say the older lady selling fruit had the best mango I've ever tasted in my life. Other people said the patty man was good as well. Security really does a great job of ensuring that you feel safe at all times on the beach. The other resorts along the beach are also very welcoming. There are stands where locals are selling items bargain with them. You can also go to Times Square where you can get T-shirt's and the other tourist stuff. We also went to the craft market where you can really bargain, but stay in the front do not go into the back areas as it is not safe. Our cab driver stayed with us. If you need an ATM there is a bank downtown where you can get local and or US dollars. All in all we enjoyed our vacation as it was just what we needed: peace and quiet! Thanks to a great staff. We plan to return!

    Excellent place to stay!

    Reviewed by knightofbombay(Toronto, Canada) on Jun 07, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a great time staying at the resort - got a room facing the sea just few steps from the beach! The trees in the beach area radiate the air of serenity, and the lush garden surrounding the resort has such a calming effect. Just make sure you apply mosquito repellent once it gets dark!

    Will be returning..great place to stay 4.5 star ??

    Reviewed by vickea2003(Toronto, Canada) on Jun 04, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Still here but wanted to share our review before heading back home.. First time here and we THIS PLACE! Beach during the day, Rain forest in the evening. Mind you it’s rain season now but that doesn’t bother us.. Never a resort feel, regardless of room location, it’s just a short hike (2 min if you stop to talk to someone on the way) Beautiful white sand beach with plenty of chairs to relax. Love the staff who are approachable and call you by name. Clean rooms and fresh towels daily. Marley’s at the Sea, great menu and delicious ?? but ate at a couple other resorts around here and the food was very tasty..and welcomed us even though we were not staying there We believe this is the best location on 7 mile..we walked the beach several late evenings into the night and never felt uncomfortable. There is security along the beach and doing a great job!! Not a place for those looking for nightly, glitzy entertainment but a short walk or cab ride if you so desire. We traveled many times to Jamaica and mainly stayed 5 star..always felt rushed and exhausted at the end of our trip..We took a chance with CCLP and it’s well worth the value and has so much more to offer. Thank you, we had a great couple days exactly what the doctor ordered, peace and tranquility Leaving here relaxed and content To conclude if you love 5 star the stick with what you enjoy but for us CCLP is easily a 4.5 star and that’s pretty damn close in our opinion Won’t be our last..returning soon Lisa and Bob Kingston, Ont

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