Sheraton New York Times Square Hotel

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 11288 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Hotel stay

    Reviewed by dlowen2020() on Jan 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Excellent all around. The best place to stay in NYC. Outstanding location. Friendly staff and very knowledgeable of area, Housekeeping excellent and friendly -- always greeted customer. Will always stay at this hotel when in NYC.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Top notch service for this Marriott Ambassador Member

    Reviewed by Howard F(Baltimore, Maryland) on Jan 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The service at the hotel is terrific. I always enjoy my stay. I had a special request. The General Manager Sean Verney hooked me up. His executive assistant Kerry Davis took care of the details. And not only that she followed up after my stay to make sure everything worked out. What a pleasure to deal with.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    BEST HOTEL IN NYC

    Reviewed by 953candiceb() on Jan 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    If I could give this hotel a million stars I would. The staff there was amazing! They were friendly, accomodating, and went out of their way to may me and my family feel welcomed. In the Lobby their is a starbucks that transforms into a night bar (Library Bar) Edwin at the starbucks biresta was always smiling, happy, and gave us great tips on where to go and what to see. Joy and her manager at reception during check in was super sweet, kind and was very patient with all our questions. Franseco of security was super kind provided my family with a tour of the GYM! IT WAS AMAZING!! BEST GYM IN ANY HOTEL I HAVE EVER STAYED. Ceaser, a waiter in Hudson Market (breakfast buffet) was super kind and took great care of us during breakfast even remembering us from the morning before. The location is awesome you can walk anywhere even to the PENN train station, Centeral Park, Times Square, Bryant Park, ect.. We walked around the block to see MEAN GIRLS which also was amazing.!! I can not say enough about how awesome this Hotel is! It is very clean, beautifully kept, and the staff makes you feel like family!! We will defiently be returning soon!! Thank you for our amazing stay SHERATON NYC TIMES SQUARE HOTEL!!!! We will be back XOXO The Bongiorno's

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Thank you for my beautiful stay at the Sheraton.

    Reviewed by mggabbay() on Jan 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Absolutely beautiful and will be honored to hold seminars at your hotel.Thank you to the wonderful staff and management. Mara Karolin-Gabbay Esthetician - Beauty Consultant Seminar director and speaker

    Mixed feelings about this hotel

    Reviewed by Jadoe17(Weston, Florida) on Jan 19, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Pros: - The location is great - close enough to walk to Broadway shows, Times Square, Central Park but just far away from the worst of the crowds. - Nice having a concierge lounge available and the location of it within the hotel was great, with big windows overlooking the street. We did enjoy spending time in here during the off hours when it wasn't busy. Cons: - The beds are uncomfortable and small. - Room was not as clean as I would like or expect. A pillowcase was dirty, the bathroom counter had not been throughly cleaned. - The hotel is generally in need of a renovation. Decor and finishings are dated. Outlets in the lamps by the beside didn't work. Marble bathroom counter was cracked and discolored. - Elite check in was slow. I ended up going to the regular check in because the one person working at the elite area was taking so long and no one seemed concerned about those of us on line for a while. The guest in front of me gave up in a huff and just dropped his room key on the counter before waking away. - Concierge lounge is not up to par. They were out of a number of things we would have liked - muffins at breakfast, dessert in the evening, they don't have grab and go type snacks out all the time like they do in others, it was too crowded and the seating area was not cleaned/kept up with during the day. There was a very nice gentleman cleaning tables during breakfast though. It wasn't terrible but wasn't great either. We'll probably consider a different property for our next trip.