Grand Hyatt New York

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 11443 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Nursing Mom Friendly Hotel

    Reviewed by MA P(St. Thomas) on Nov 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I had a work trip for two days and needed to store my pumped milk in a fridge. (Most hotels have "coolers" that are only designed to keep drinks chilled, but not refrigerator-cold) While the rooms don't all have a mini fridge, they put one in at my request. It was ready and cold when I arrived. They even let me check out late, so my milk could stay refrigerated until I needed to catch my train out of town. Really exceptional service.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    Grand Hyatt New York Staycation

    Reviewed by Wendy Y() on Nov 17, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Compared to Grand Hyatt overseas, this hotel was a huge disappointment. My review is based on the high standards set by Grand Hyatt in Shanghai. In comparison, the rooms in New York are dated and worn, lighting was dim, shower drain had hair clogged, and the windows in the room are very small and did not offer much of a view. Also, the Club Lounge had very limited options for food and drinks. Alcoholic drinks cost extra, late night snacks consisted of cookies and fruits, and breakfast was only continental.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-5

    Rooms

    Rooms-2

    Service

    Service-2

    Value

    Value-1

    November visit

    Reviewed by Cathy S() on Nov 17, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Check in is slow if busy with too few attendants. The lobby is dark and uninviting. To the contrary, the rooms have excellent lighting. Beds are totally comfy. Have coffee pot for room if you request it -- thank goodness I called ahead to know this.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3

    Great Location

    Reviewed by NYCforwork() on Nov 17, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    This hotel is serviceable and in a great location. The rooms are clean-but don't expect any deep cleaning and expect dust and tacky surfaces. Don't waste your money eating here, sub-par food and service.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-2

    Great hotel at a decent price - right on 42nd Street! Not a tourist trap.

    Reviewed by 310oliverf(Chicago, United States) on Nov 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I have stayed around Time Square/Grand Central for years and it's usually an awful tourist trap. This place was excellent. Quiet, clean, and nice staff. Beautiful rooms, very spacious. I slept great! I would recommend this for the price, the location, the room, and the service. Food in the lobby, too!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5