Grand Bahia Principe Jamaica

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 13452 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Trip from hell NEVER stay here they have roaches

    Reviewed by Yolanda B(Stockton, California) on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    First off there are 2 different resorts here which wasn't explained to us until we got there. So we were placed on the family side with all the kids mind you no one in my group is even under 30 years old. Let's start with the hallways are filthy and smell horrible. The light switches in the room are dirty and the walls and ceilings have black Marks perhaps mold and old patch job work throughout the room. The thermostat in the room only stays on if you keep a room key in the card holder. You have to beg for another card just to keep your room cool all day. There were ROACHES in our bathroom. I've never lived with roaches or even know anyone with roaches i was livid to be expose to this type of enviroment. Theres is no room service apparently that is not included in their all inclusive package. Room service is considered "luxury" just like crown royal liquor is considered "luxury" so they wouldn't serve it to us. All their mixed drinks are mixed with cheap nasty liquor and you cant order mixed drinks at any restaurant only cheap wine and champagne. The buffet food is gross and children are running around everywhere touching everything it's not sanitary at all. The food was cold as if the burners weren't on to keep the food warm. If the buffet is closed then theres no where to eat. You can only eat at the restaurant if you have a reservation. So one day we got up at 10:20 to go eat and the buffet was closed and there was no where to eat. The workers aren't friendly you can speak to them and they dont even respond. Some workers just stare at you. If it's a Male worker there trying to see if your game to marry them for a Visa to america. One even said to me "lets consummate this" and all we were doing was talking and asking about what to do at the resort. Room was not ready upon arrival was told to go eat and come back at 3 to get a room. Elevator wait is long and ridiculous so I decide to take the steps unfortunately the floors aren't labeled so I got lost trying to figure out what floor I was on. Then in the elevator it wa stuck between floors we pressed the help button and no one came to help. The elevator eventually moved again on it own.Tif you call down to complain they dont even answer the phone it just rings over and over early was it answered. This was the worst vacation I ever experienced I wouldn't recommend this place to my worst enemy!

    Family visit

    Reviewed by Ann-Marie D() on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    My family and I along with advertising Grand Bahia Principe in Jamaica to countless among of friends, who eventually got married there, are now moving on to check out other hotels in Jamaica. I have gone there 11 times and each times, the visit is different. It is a clean overall hotel but I have gotten ill a few times and so did members of my family as well. It was good and bad on my many experiences there. Loyalty is not one of their strong suits at this hotel and they even photocopy our passports on one occasion and told a whole group that they won’t ask again, my hubby and I went back two months later there was a different method to take our passport information again. Overall, it was fun while it lasted at this hotel! Time to experience a new scene in Jamaica!

    Holiday 2 Weeks all inclusive

    Reviewed by Gillian M() on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Have to say this was the most amazing holiday. Food choice was unbelievable along with the high standard of food being offered. Restaurants had the best staff and service. All staff looked after us so well that I will definitely return, 10 hr flight was worth it,

    TERRIBLE!

    Reviewed by babasilino(Smyrna, Georgia) on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This is resort looks beautiful outside but extremely terrible attitude of staff to duty. I regret my stay at this facility . I had to check out 2 days earlier. Experience was terrible to say the least. 1.Upon arrival with family and luggage ,staff were busy playing with phones at the lobby and could not welcome us or help with luggage. THIS IS NOT HOSPITALITY.! 2.Staff at check in were not quite experienced and knowledgeable. They had no good answers to most questions. They did not even know how WIFI internet connection could be accessed. 3.I did not get the type of room I had booked for as rooms were already pre-assigned before arrival. 4.Carpet on hallway was quite dirty and it really stinks. 5.House keeping personnel were quite loud in hallway and will not let you sleep. 6.The refrigerator in the room was not cooling and TV remote was not functioning as battery was dead. 7.The beach is dirty and not well maintained. 8.MY WORST EXPERIENCE WAS THAT I REQUESTED FOR ICE TO PRESERVE MY MEDICATION ON 3 OCCASIONS AND IT WAS NEVER SUPPLIED. I HAD TO CHECK OUT 2 DAYS EARLIER THAN ANTICIPATED. IT WAS A TERRIBLE TO EXPERIENCE!!! I will NEVER visit this facility again.

    Its ok

    Reviewed by P4311GXchristinet(Guelph, Canada) on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I was just there. Was a rain week so not the resorts fault. However they really need to take some responsibility over how slippery it is everywhere. I seen so many people in wheelchairs and electric scooters because they had either broken their foot or sprained something during a fall. They offer ice. Nothing more. Everything else is up to u and your insurance company. Rooms were nice. Everything worked. Hydro massage tub/hair dryer/a/c/mini fridge..everything no problem in tbose regards. Housekeeping cleaned room everyday. Gave fresh towels. Minibar people always stock it. Best to tip people. I always do which might be why some reviews say they dont get towels and drinks whereas i do. Beds comfortable. View was ok from my room. I requested higher up to see the ocean and was placed in front of the kids park. I had royal golden so the fulfilled on view. Food was ok. Seemed repetitive. I liked the fresh pasta area. My favourite. Soups great too. This was at the mail buffet which is open for breakfast lunch and dinner. Room service was available which i used a couple times when it was raining hard and i had hurt my foot. They were there with my order within 45 mins every time. A la cartes i was only able to check don pablo and dolce vita. Many like don pablo the best but im a fan of dolce vita. Altho i was able to make 4 reservations i inly got to have 2. 1 i had to cancel cause i was kinda “sick” and the other the restaurant was closed down that night......Then there is the buffet restaurant on the beach with jerk chicken. Its really good so make sure to check it out. Entertainment was lacking. They had small 3 man bands up in the lobby at night and a karaoke bar in the village. Karaoke bar small and its the guest singing. The disco was closed due to flooding. I saw no big productions when i was there. Only one i seen was a kids production with the guests kids putting it on on a small stage in the village. Thats it for night entertainment. Ive been to a resort lately in the DR with a lower rating yet wayyy more high end entertainment. Theatres with dance companies (usually the people that work there)..non of that at grand bahai. I sat with a guest right before i left. She was telling me they used to have amazing nightly entertainment but has stopped in the last year i think she said. Pools are nice. Really liked them. Beaches really shallow. too shallow to swim. U can sit in the sand. I still went when it wasnt raining tho. I have to go back this summer for a function. It could be i was there during the off season so not as much entertainment. I dont know. Im hoping it’s different when i come back. Staff are amazing. No complaints. Regardless of this review which i was honest, i still had a good time.