TripAdvisor Traveler Rating

I took the kids for a last minute Disneyland visit on a Saturday and decided to give the Sheraton Anaheim a try. I have always avoided it because the rating has been low, but this time they got a significantly low room rate compared to other properties, so I took a chance. I am glad I did! I got upgraded to an Executive Suite almost immediately after I booked the room. The room exceeded my expectations. It has two balconies, the living room is spacious. It also has two separate bathrooms. You also get a nice Disney firework view! It is steps from the Anaheim Convention Center. It’s about a 15 minute walk to Downtown Disney. Their club lounge is open 24/7 but only serves “food” during breakfast and happy hours. The food items are pretty limited. The hotel itself is a bit dated but the rooms got refreshed. The pool seems enjoyable too but I didn’t get to check it out. Parking is $37 overnight self park , $40 valet No resort fee ?? Thank you, Sheraton, for the accommodation and hospitality!

Came here with my husband to celebrate my birthday at Disney land which is a 10 min walk! Thank you Silvia and Carina for your warm welcome! Lastly thank you Rocio for all the information and kindness At our check out will most definitely coming back!

Great location easy walk to the park. Helpful staff and nice pool area. Lifts were a little slow, so had a bit of a wait. Hotel had some food options which was good at the end of the day. Room was clean and really nice nice shower. but we found a real lack of storage.

Poor management and disrespectful staff. After staying one night, my family doesn’t feel safe for the rest of our stay. Very upsetting because we have been looking forward to this vacation for months as a time to relax and enjoy time together as a family. Workers were blowing air horns outside of our room around 6 am. They have no respect for guests. We have an 18-month-old baby and 3-year-old child who need to rest, and we as their parents need to rest and recharge as well. Then the hotel management tells us there is nothing they can do because of the union contracts. If the hotel needs to pay more to attract reliable staff, they should definitely do that, but the new contracts should include a clause that anyone who intentionally tries to make guests miserable as a negotiation tactic will immediately have their employment terminated. How are we supposed to trust people who have no problem disturbing our peace in our “home away from home” to not try to harm us in other ways (e.g. stealing from our rooms)? People who hold guests in contempt and try to ruin their vacations on purpose do not deserve to be paid an excellent wage in the “hospitality” industry. Please look for a new job if that is your attitude. Quality service should come from a position of care and concern for guests.

This hotel had everything we wanted. Upon arrival from the UK, having been awake for the best part of 24 hours, we needed comfortable beds, somewhere to buy a few snacks and to know we were perfectly placed for Disneyland. This place ticked all the boxes. The room was modern, clean, well appointed, with very comfortable beds and lots of USB points. We never had an issue with cleanliness or with these facilities. Checking in and out was easy and staff were always very helpful. The hotel facilities more than met our needs. The lifts all worked, there was a decent shops with snacks as well as souvenirs and the coffee place even gave us soya milk when we asked as my son requires lactose free milk.The pool was nice, not spectacular, but certainly acted as a great place to cool down mid way through a hot Disneyland August day, allowing us to cool down and go back to Disneyland for the evening. My son didnt like the water (is it salt water mixed with chlorine ? It didn't smell like a normal pool, but we couldn't really complain. As for the location, it is fantastic. We had a Disney view and we could watch the fireworks at night. Overall, this hotel was absolutely ideal and we would happily stay again.