Holiday Inn Orlando SW - Celebration Area

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 1895 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Gross hotel Avoid

    Reviewed by PennStatePilot(Pennsylvania) on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This hotel was a dump. From start to finish it was disappointing. Angelica at the front desk was great. Really was nice and meant well. The walk to the hotel was interesting. We were on the 8th floor. 2 out of the 3 elevators were broken so we had to wait, I’m not kidding 20 minutes just to take all of our belongings in. The elevator was filthy and sounded like it would break at any time. Almost like a real life version of tower of terror. Then we walk toward the room and the entire hallway reeks of wet carpet and mildew. I got into the room, the bathroom had an opened bar of soap in the shower already (really nasty), was missing a few complementary soaps and overall just missed the mark. The furniture was marked and rundown, the phone didn’t work, I was shorted two pillows on one of the queen beds and overall just didn’t enjoy the stay at all. Wouldn’t ever return. Not worth it by any means.

    Perfect stay

    Reviewed by Brenda Liz R() on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Room was spectacular everything was clean. Recently renovated and close to everything, specially the parks. The receptionist Dana was the best, very professional and sweet. Definitely will stay again next visit.

    Excellent customer service

    Reviewed by Donmac29() on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I received excellent customer service at the holiday inn,in particular from front desk manger Naya Acosta,there was a little discrepancy at first when i checked in about my room,but she quickly solved and accommodated my needs and concerns.Her willingness and professionalism help make my stay here at holiday inn very comfortable and enjoyable.

    Attentive

    Reviewed by dimab005() on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I was promptly helped at check in, where the clerk wanted to make sure a change was correct before giving me the wrong info. I went to my room and had a problem with the door so I went back downstairs to tell the clerk. She called Maintenance who then escorted me to my room to see if he could suss out the problem. It was just a hard door handle. Michael made sure I was ok with it before bidding me good night and telling me he would be there all night if I needed help. It was also my first time being able to park in the Elite Member spots which was great after a 16 hour day working!

    Worst experience

    Reviewed by U801LQMXK() on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Our stay here was the WORST hotel experience we’ve had in Orlando. We checked in and walked into our room to find used towels laying on the bathroom counter, along with a used cup and dirty bath mat. We called down to the front desk who apologized, and informed us that someone would be up to take care of it, except they never came. I went down to the front desk in person, and at 11:00 PM someone from housekeeping came by (we checked in at five). With the dirty bathroom debacle behind us, we turned in for the night.... There was a spider crawling on one of the pillows! On the second day of our stay, they removed our used towels, but didn’t replace them with clean towels, which made drying off after a shower quite the adventure... I will never stay here again.