Holiday Inn Resort Orlando Suites - Waterpark

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 1768 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    annoyed!

    Reviewed by O2931DLalisonc() on Nov 02, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I had a reservation and paid extra to make it refundable because of not knowing which direction the pandemic was going to take. NOT ONLY WAS MY RESERVATION WAS CANCELLED AND I WAS NOT MADE AWARE THROUGH EMAIL OR A PHONE CALL, but now I'm fighting to get my money back! I had to pay last minute for a garbage hotel because we were left with no where to stay. And now I'm fighting for my refund! the reservation number keeps saying "its out of their hands". This is ridiculous, holiday inn! I understand if you need to keep your staff safe and close the hotel, but maybe have someone in the necessary department issuing refunds to people.

    Individual ratings:

    Rooms

    Rooms-1

    Service

    Service-1

    Value

    Value-1

    Holiday Inn and IHG are thieves!

    Reviewed by Limapacecop(Ohio) on Oct 23, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Booked a room directly through their reservation line in June for an August stay. Paid their deposit. Received an email shortly thereafter cancelling our reservation due to Covid. Have been trying to get refunded since. The property is still closed yet they ARE STILL accepting reservations. Parent company IHG is absolutely REFUSING to assist with refund in any way. They WILL NOT provide any franchisee information nor even entertain the thought of a refund. I spent hours going up the chain on the phone at IHG and they simply do not care yet they continue to accept reservations and deposits for a closed property. This is theft any ol way you look at it. Holiday Inn and ANY other IHG chain SHOULD BE AVOIDED AT ALL COSTS. They are simply thieves and there's no honor among them. Anyone considering a class action against IHG or Holiday Inn, please contact me for inclusion.

    No Refund

    Reviewed by Roverts321() on Oct 21, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I too had booked this hotel for the first week of October and had to cancel due to Covid. I was told they are not providing refunds. Hard to believe a large corporation such as IHG refuses to refund people for things not within their control.

    Poor Business Practice

    Reviewed by mccabefamilyf() on Oct 05, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Just like many other people in the review section here we had a reservation in March, which was cancelled due to COVID. We have yet to receive a refund of the money and have called many times just to get a run around and endless calls on hold. This is a very poor way to run a business and its a shame the larger Holiday Inn corporation has not stepped in to make things right. I would definitely not recommend staying here due to their business practices.

    Individual ratings:

    Service

    Service-1

    Will not refund money due to their closure - STAY AWAY!!!

    Reviewed by debbP1110WT(West Falls Church, Virginia) on Sep 23, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We had reservations for March that had to be cancelled due to closing of hotel due to Covid. Have made numerous attempts to get refunded, but they will not refund our payment. I understand delays due to Covid but from March until now - over 6 months - it is not understandable. If this is how they do business, I would stay far away!!

    Individual ratings:

    Rooms

    Rooms-1

    Service

    Service-1

    Value

    Value-1