Universal's Loews Sapphire Falls Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 4303 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Amazing customer service

    Reviewed by cynthia p() on Apr 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    l have never had such amazing customer service. I also left my laptop in the room after checkout., called after my flight home, not only did they find my laptop, they mailed it to me with no charge and I received it in 3 days in excellent condition,

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    We love this place!

    Reviewed by Stay40353704549(Cresskill, New Jersey) on Apr 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    What’s not to love? Convenient location. You can take the bus, water taxi or even walk along a garden path to Universal. Friendly staff. Always ready to help. Great pool. Great food. And Pet friendly too!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Extremely disappointing

    Reviewed by Climber04464778093() on Apr 22, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Expect a noisy hotel, expect to incur more costs than you expected after you get there, by several hundred dollars per day for a family of four (for fast passes and food). I wouldn't recommend this hotel and I won't be staying there again.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-3

    Rooms

    Rooms-2

    Service

    Service-1

    Value

    Value-1

    Perfect Family Spot for Universal

    Reviewed by AndyH9999(Chicago, Illinois) on Apr 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is the ultimate family resort near Universal. Great staff, comfy rooms, a lot of choices of activities and the pool was awesome! Our friends at other Lowes hotels were jealous of our accommodations.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Ricardo Ojedo - Sapphire Falls at Universal Studio

    Reviewed by Bbutu() on Apr 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and i were staying at Sapphire Falls - had an amazing room with wonderful views/. Our son who was traveling with his 3 young children intended on staying in Georgia. When he thought about driving through to stay at Sapphire Falls, RIcardo went out of his way to find a room for him and the children. Over the course of several hours our son vacillated on needing the room or not needing the room. Each time there was a change and we went back to RIcardo Ojeda he treated us with respect and patience and finally helped us with a room for our son and the children who arrived very late that evening. We could not have worked through this without the help of Ricardo. The children had a little time in the pool, slept well and started their vacation at Orlando Studio the next morning. You always hope for someone to help you when you are stressed but for someone to have the patience to take on the issue repeatedly is very rare and we cannot thank Ricardo or Sapphire Falls enough.

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