Westgate Town Center Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1694 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Great time

    Reviewed by gsjasper71() on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Sherri Viner the bartender from Drafts Restaurant was awesome. Great service and great drinks what more can you ask for on vacation. You have to love that girl other than being a Minnesota Vikings fan. Lol

    Westgate Standards Have Changed

    Reviewed by AMLS1012() on Oct 24, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Let me preface this by saying I have been an owner since 1997 and this was the worst experience I have ever had. First, I was given an OLD one bedroom unit instead of a 3 bedroom unit. A trip back to the front desk took care of that but we had to trek all the way to bldg 6000. Ok, big deal, right?! Wrong!! there was urine left on one of the toilet seats and slick greasy spots near the patio doors. A furious call to the front desk had this recitified in about an hour and a half only for jokes to be made by the housekeeping person. I wasn't happy and let them know. Then later that evening, I spot a small cockroach, killed it, no biggie. Wrong again!! The next morning, another small cockroach, killed it and went on with our day. When we returned from a day at Magic Kingdom about midnight, I turned on the lights and big cockroaches in the master bedroom and bath. Called front desk immediately demanding a unit change. Though they were accommodating, it took about an hour and a half to be moved to a unit that was not renovated and lacked lamps, a fully stocked kitchen, no iton among other things. Also, cockroaches in the elevator!!!! I was absolutely disgusted. Needless to say, in my opinion, Westgate has lowered its standards dramatically and considering the amount of money we pay for these timeshares as well as maintenance fees, they must up their management/housekeeping game because something just isn't right. Who the heck wants to vacation in this filth. We ended up leaving 3 days early and I wont be staying at my home resort Anytime soon. The 2 stars are for the great front desk staff and that's the only positive thing I have to say. Very, very disappointing Westgate.

    Yoga/water aerobics classes

    Reviewed by Cottonstephen62(Midlothian, Virginia) on Oct 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just wanted to comment on the water and yoga classes I have taken all week here at the Westgate Villas resort in Kissimmee. The instructor BB has done a great job all week the classes are family friendly and fun, especially the water aerobics classes we worked hard but had fun at the same time. BB is knowledgeable and worked with everyone in the class especially the dance class to ensure the participants understood the routine and gave them confidence to try and accomplish the goal of mastering the moves. I highly recommend taken her numerous classes while here at the resort.

    Relaxing vacation

    Reviewed by Paulette R() on Oct 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Close to Walt Disney World & Old Town. Walmart is across the street for your grocery shopping needs. Water park, miniature golf, restaurant, movie theater,all on site. If you decide to do a presentation, you can receive master or Visa gift card that can be used towards the theme park or dinner, or perhaps anything you want to use it towards.

    DUMP

    Reviewed by MinnieHelp(Amelia Island, Florida) on Sep 30, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Scam, language barrier, overnight stays horrible (strippers) gone WILD ! Walls thin as paper. Housekeeping SUCKS, Breakfast is a joke. ALEXIS best bartender ever. No speed limit control they allow drivers to go as fast as they want. Tried repeatedly to get a smoke detector battery for 2 days. Customer Service Representatives @ check in