Westgate Town Center Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1752 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Wasn't great but wasn't bad either. Average

    Reviewed by Miranda A(Demotte, Indiana) on May 07, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Check in was horrible. They had drive up check in and we waited in line for over 45 minutes just to check in. We rented a 4 bedroom which was basically a two bedroom and one bedroom with a one bedroom up a spiral staircase. It was plenty of room and our rooms were clean. No broken appliances or mold, etc as others have stated. The kitchen was severely lacking--no baking sheets, not a single measuring cup and only a few large utensils like one spatula and one spoon. Rooms are definitely due for a modernization update. We only went to one of the pools. It was clean. Unfortunately, the pool bar/restaurant closes way to early so we never got to check it out. Contacting the staff for issues was simple-they texted me when we checked in and if I needed anything, I just sent them a quick text and they got back to me within a few minutes. Internet is awful. Kids could not get online for anything except phone apps (xbox woudn't work).

    Individual ratings:

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-4

    Not as advirtised

    Reviewed by Travel514826() on May 06, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Upon arriving, the resort looked beautiful. You check-in from your car, which was lovely, however, the process took about an hour. At check in, I requested a pack in play for the room. The girl working explained it may be awhile before it arrived. Well, check in was at 4, by 10PM, and 6 phone calls to the desk later we still had nowhere to sleep for my one year old. The last phone call I made to the front desk (where they finally answered because they were obviously avoiding my calls at this point) I asked the girl if I should go to walmart and just buy one and she actually said yes. Even after me breaking down in tears, with a crying baby on my chest and a toddler who also couldn't sleep because of the crying baby, absolutely NOTHING was done to rectify the situation. The first two times I called they said one was left at the door. Lies. The only thing left at the door was the 2 drug deals that took place in front of our room. The pack in play mysteriously showed up the next morning, and I almost tripped over it on the way out. The washer and dryer was NOT inside the room as advertised but in a shared hallway like a college dorm. Did I mention the two drug deals and the mysteriously missing pack and play? I was clearly not comfortable doing any laundry outside of the room. I also requested two pillows that never showed up either. And forget about having any new towels. The air conditioning also did not go below 77 degrees, and the fan did not work in the bedroom. There were ants in the bathroom. When I called the sports bar that was plastered all over the fridge to "ORDER WE DELIVER!" They informed me that they do not. Also, forget about using the pool. It was taken over by what I can only assume were residents living on the property, and again, nothing felt safe. Do yourself a favor and do not stay here. It's not safe, the service is atrocious, and nothing is advertised.

    Individual ratings:

    Rooms

    Rooms-1

    Service

    Service-1

    Do not stay here!!!!!!

    Reviewed by Bobbi M() on Apr 30, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Do not stay here I honestly never write reviews but I feel it is appropriate for people to know what type of place this is. My family and I arrived and upon inspection of our first room there was hair everywhere popcorn and o found a bug in the bed. I was ready to check out but my husband was insistent that we could turn it around. We were transferred to a cleaner room right outside there was pool access and a playground which was great for our little kiddos. Until the pool was so crowded I didn’t feel it was safe for my two littles to swim with so many bigger kids being rowdy- with parents not supervising at all. Then the insane Amt of marijuana smoking was unbearable!! It was everywhere!! I even had to look it up to see if it was legalized here..... even so my KIDS are around ! Have some respect. There was also hair in our jucuzzi tub so clearly that was unusable We had Disney plans and lots of things off of the resort so that we spent minimal Time here was the only reason we stayed the remainder of the week.... but the bad reviews are NOT exaggerating. Spend about 20.00 more a night and stay on Disney property.! We will never come back

    Horrible!! Dirty!!!

    Reviewed by ericamd81(Waynesburg, Pennsylvania) on Apr 28, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    First the positive room was big bed was comfortable that’s it !!! No hot water in the evening had to take cold showers all week....dryer broke on day three ...thankfully there was another dryer in the unit connected to us.... no silverware called to get some...maid brought up a bag full and told us to wash it .... toaster was broke.... Coffee pot was from 1980...Junk!!! The carpets and floors were so black at the end of of the night we had to scrub our feet then climb into bed!! Main pool is not heated freezing cold!! Save your money rent an Airbnb champions gate has 10 bedroom five bathroom houses for $800 a week way nicer and way cheaper than the dump!!!!

    Great trainer at the Westgate Towncenter Fitness Center

    Reviewed by seamel2000(New York City, New York) on Apr 21, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I am an owner at the Westgate Towncenter in Kissimmee Orlando and I am keen on working out at least a couple times when I am on vacation for maintenance purposes . I must say that I was impressed by Bee Bee, the fitness instructor, she gave me an amazing leg and abs individual training session. She was highly motivating and was able to push me which was great. She used simple techniques such as volume based, high reps during her training and the workout was quite challenging! During this time of the pandemic, having the versatility of a workout routine that’s easily transferable between the gym and home is a bonus as it wasn’t heavily reliant on machines/ heavy weights, yet the intensity was great! I definitely look forward to leveraging her services again when next I visit the Westgate Towncenter. Thank you BeeBee & keep up the good work!!