Hyatt Regency Indian Wells Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 3600 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Not worth the money

    Reviewed by TKL2885() on May 04, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Went for a family vacation and was so disappointed in our stay. The property was so dirty. We entered our room to find pee on the toilet see and hair in the shower and in bathtub as well as hair inside the “fresh” towels. Then we head down to the pool area which is a whole other mess. There were a million people and no room for a stroller to fit because chairs are moved in every direction and no one there to monitor the situation. I went to take my daughter to the bathroom and they were filthy. No toilet paper and the floors were covered in water which I can someone what understand because it’s by the pool but not to this extent. The next morning we went to grab breakfast on the terrace and the food was worse than any Denny’s and you are paying a premium for it. The tables were not cleaned, the chair cushions had smashed food into them, we moved several times but they all were the same. Just an overall terrible experience and we won’t be going back.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-5

    Rooms

    Rooms-1

    Service

    Service-2

    Value

    Value-1

    Good Family Vacation

    Reviewed by valski2021(Valencia, Pennsylvania) on May 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My kids had a blast! This is a good vacation especially during COVID. Lots of great outdoor activities and eating. Complementary bikes and scooters were a nice surprise and the night time events were great.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-3

    Stayed one night and Gofed the 2nd day

    Reviewed by 720sandro(Rancho Cucamonga, California) on May 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very nice Hotel and awesome Golf Course. Hotel provides top notch service and rooms but don't expect good food. The Golf is great you will want to golf early because it does heat up later in the day. They do provide water and Ice stations through out the course in case you have a later start. I will be back soon.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-3

    Won’t be back - NO RESTAURANT or resort experience

    Reviewed by Love2TravelLuxfromCA(Coto de Caza, California) on May 01, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This might be my fifth time staying here but my first time in the last couple years. I’m heartbroken because this use to be one of my favorites. For $900/night we got.... A stay more reminiscent of a courtyard Marriott but not quite as good - definitely not a resort experience here! An outdated suite, circa 1990 Airport to-go food and NO RESTAURANT options!!! Correct, they do not have any restaurants open - even though every other resort in Palm Desert that is open has sit down restaurant service. Even worse, they are so understaffed you wait in line for 20-30 minutes to order a coffee. And then they have a limited menu that is reminiscent of airport food for every meal. Fortunately we already had dinner reservations at property but breakfast and lunch by the pool was beyond inconvenient and disgusting. To put the to go options in perspective, they don’t even have iced tea!!!! That’s right, a Resort who charges $40 per night resort fees doesn’t have fresh brewed iced tea? They have it bottled in a fridge along side soda cans! I will say the staff that is working behind the to go counters is kind and I feel sorry they have to work in such an environment because hotel guests were not happy at all - myself included. I asked him why they don’t have any restaurant service and such limited food options and they said they don’t know and everyone has been complaining. The pool area is great for kids, the new waterslides are fantastic but no breath I would never come back here until they get their act together.

    Fantastic weekend, wouldn't choose any other hotel in the desert.

    Reviewed by O3084QWjoshuat() on Apr 30, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Nico at check in really set the tone for our experience, he is absolutely lovely ! Nico was friendly and made my entire family feel welcome at the time of arrival. You couldn't tell if we were the first guest he checked in or the 100th and that is impressive. We stayed over the weekend of the23-25th, and while it was busy at the pool ( to be expected) our server Freddie was INCREDIBLE. He was the kindest, funniest and most efficient server we had. He didnt break a sweat once, his smile was contagious, we were so happy to be served by him! Elvia from the cabana was such a joy, she ensured everyone was comfortable and that was very much appreciated. The gentleman working the gate on Saturday was the most patient associate, the difficult guests he endured, he treated them with such grace,even when it appeared that some people had forgotten theirs at home. We as parents of young children are INCREDIBLY grateful for the wristband policy, it helped create quality control and the experience we paid for. I apologize but I did not get the name of the bellman, who ran across from the drive to help with us at the gate. He saw we were having trouble and assisted us promptly. Something that simple is what will bring my family back time and time again. We cannot wait to come back , the hotel, Hy Tydes and all of the people working there are why we make it our NUMBER 1 choice for a resort in the Coachella Valley. Thank you again!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5