TripAdvisor Traveler Rating

This was our first trip to Palm Desert and we researched hotels and decided on Omni based on recommendations from friends. Here are our takeaways. This is from the week of April 1 (we stayed 4 nights) -Staff was the highlight for us across the board. Great friendly service. - For $700 per night the rooms are dated and dark. I hate shower curtains and didn’t expect them in a room at this price point. They are large though. - housekeeping never changed our sheets the entire week and the cleaning was below average. -every morning you need to get in line to wait for the pool to open at least 30min before it opens at 9am. If you show up at 9:05am you’re out of luck for the day. No seats available at any pool. -the arcade is AWFUL. It’s nice inside but there is nothing to play, there are no prizes because no one restocks anything and half the games were broken and the poor kids got their money eaten up and no one available to help refund. Even Staff told us to ditch their arcade and go down the street to Dave and Busters. -there is absolutely NOTHING to do for kids onsite except the pool and arcade. We won’t be back to this hotel. We will try something else next time. It wasn’t awful just didn’t meat expectations for $700 per night. Maybe if it was $350.

I’ll start with the positives , the property is very well maintained, the Blu Ember restaurant is great . The staff is very friendly. But… the rooms are way overpriced for an old hotel. The killer is the sound quality , you can hear everything your neighboring room has going on . We could hear talking , whispering and the constant whining and crying of kids. For that reason , I’ll NEVEr stay again.

I had high hopes for our time at the Omni and my hopes were exceeded. Rooms were very comfortable and clean, the service was friendly and prompt, food was excellent and the grounds were lovely. We appreciated the slightly heated lazy river which offered an unexpected swim option when the temperatures outside were warm but not hot. Would stay here again any time.

Fundamentally, all you expect from a hotel is security : you lock your room and it stays shut. On 14 March I arrived back to my room after a day at work to find my door open, and my balcony door open. If I wasn't paying $40+ for breakfast and $20+ for a GLASS of wine I may be more forgiving, but this place is pricing iitself as a prime location Nothing was missing from my room but I'm shocked and extremely disappointed.

During my recent stay at the Omni natural Las Palmas, I was attending a conference. I enjoyed my stay. My room was very nice although the balcony was not completely clean. I did enjoy the Internet, the television, the pool, the food, the pool, the restaurant and bar and the health club were all nice and worked out well. I did use the peloton in the health spa. I did use the refrigerator in my room I would stay there again without hesitation