Best Western PLUS Mesa

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 78 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Staff is the best

    Reviewed by Gailzi266() on Oct 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Alesha, the young lady working overnight, was very accommodating. I checked in around 1 am and she got in me very quickly. The hotel room itself left a little to be desired. Carpets were very stained, tub would not drain, pillows were tiny. Alesha was happy to get me some more pillows which was very appreciated. Breakfast was a little sad but the woman working the breakfast was very sweet, can't remember her name unfortunately.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Service

    Service-5

    Value

    Value-3

    Comfortable Stay and AMAZING STAFF

    Reviewed by Rtorrio(Mesa, Arizona) on Sep 12, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    To the Team of Best Western Staff, Management Team & Ownership: Commend yourself for the professionalism, in detail information provided about the stay at Best Western Plus. In the busy schedule checking in late the last thing you want is a bad experience. At Best Western Plus it’s a in and out check in check out, the staff remembers your name, and the staff makes you feel at Home. The cleanliness of the Hotel environment starts from the parking lot, to the lobby, to your room it is pristine! All around this location is rated to the highest levels for all the right reasons. The staff is a well oiled machine. I Highly recommend this location when you feel miles away from home the staff make you feel like you are home.

    Best Hotel in Town

    Reviewed by RATjr74(Mesa, Arizona) on Sep 10, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I wanna thank the staff at this hotel. I stayed a week over here, and will stay over here again. From check in to check out, the whole staff really mad my stay comfortable. The room had the best comfort and cleanliness, which they take very serious. The pool was cleaned by the owner everyday. About the owner, he really takes pride in his motel, seen him picking up, working on projects and helping people to there cars. They had breakfast which was totally unexpected. Everything in motel smelled so fresh. Even the guest were so friendly, when I took smoke breaks outside felt like I was back home cause they all talked to me so friendly and I exchanged numbers with some. Seen some guest picking up garbage to give a hand to Best Western. That’s how much the staff was appreciated. I already wanna go back cause they really do make you feel like your at home. Thank you staff of best western plus. I will refer everyone I know to you guys. Sorry so long but I had to get everyone! Richard Torrio

    The most amazing place

    Reviewed by 33cynd(Mesa, Arizona) on Sep 10, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Well where should I start the outside is always kept neat clean and maintained it was very quiet which I enjoyed the most the staff was kind and very welcoming the night attendant (Rob)always was on point very kind hearted as well as helpful he always put a smile on my face this is the first motel that I have stayed at that I can say I felt welcomed ,taken care of,safe,so if your looking for a place to relax and unwind and spend some family time together this is the place

    DISGUSTING.

    Reviewed by rthomas5053(Mesa, Arizona) on Jul 17, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I went to this location last summer many, many times and we had a very great stay. However, the first time coming back was not so great. Pool was completely green, jacuzzi was filthy and bed sheets have blood stains whilst the pillow sheets have HAIR. Shower is disgusting. TV getting no signal / pixels / speech is cutting off. The room seems to be older and things seem to be in their usual places, still dirty. I had a strange occurence with my little brother, me and him were by the bed and one of the chairs was placed across the room because he had moved it before hand. There was a pepsi bottle placed in the middle of the chair. I investigated and there is no possible way it could have fallen off without being pushed. I may have watched too many paranormal shows but it was very suspicious considering the spot and position it was in is kind of hard to make it fall off the chair. and yes, me and my brother were far from it and happened to be the only ones in the room. Screws look to be not screwed in, lamps look as if they are about to collapse and overall I'd say that whoever was managing the last dozen times I stayed in summer 2019 has either since stopped caring or there is new management, this is disgusting.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Service

    Service-2