Holiday Inn & Suites Phoenix Mesa

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 311 reviews):

    Cleanliness

    Cleanliness-3.5

    Location

    Location-4

    Rooms

    Rooms-3.5

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Overall a nice stay.

    Reviewed by EAZELIFF(Flagstaff, Arizona) on Nov 20, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I was in town for one night and it was convenient for me to stay here. The room was fine, except that a room with two beds does not leave room for a lounge chair. The pool area is attractive and large, although some repair work needs to be done on the underside of the waterfall bridge. I went for breakfast the next morning. There are basically only two choices: pancakes or eggs, which were attractively presented and the service was friendly. However, whoever designed this dining area in terms of decor was inspired by the charm and intimacy of a Greyhound bus station.

    Went to celabrate my b-day..Ugh

    Reviewed by J8473OOkellyo(Chandler, Arizona) on Sep 18, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    When we got there, we had the wrong room, ok fine they switched us which seemed like no biggie as no-one was there! May husband and I was there 5yr.s ago well since then we heard from the bar tender that Management changed...Big Mistake! Well restaurant wasn't open and no room service only had bar food which isn't what I wanted for a b-day dinner...Then we went out to the car and glad we did there was a couple sleeping in a car next to ours so we moved our car, mind you this was in front of the hotel...They need to update the website so people like us don't waste our money when we get there..And didn't even stay for our next day just wanted out! and yes the couple was still out there in their car!!! Never again!!!

    Individual ratings:

    Location

    Location-1

    Service

    Service-1

    Value

    Value-1

    Clean and comfortable

    Reviewed by Karen B(Seattle, Washington) on Jul 02, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Had a room on the 6th floor and it was clean, quiet, and comfortable. The front desk staff was friendly and had hand sanitizer in convenient places for anyone staying there and for staff. The restaurant was closed due to Covid-19 restrictions but there were nearby restaurants open for take-out and a few for inside dining. Also a grocery store within a few blocks. The light on the little balcony didn't seem to turn off - the next room had theirs covered with a bag!

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-3

    Value

    Value-3

    Bloody sheets uncleaned room

    Reviewed by T4KNgg() on Jun 10, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Been coming here for about 2 years off and on for work this last visit there were bloody sheets in my bed and room Uncleaned! Don’t stay at this location!!!!!!!!!!!!!!!! Very disgusting ofter notifying management they did nothing!

    Very Loud Place to Stay

    Reviewed by MN_Travel_Bug_1(Bloomington, Minnesota) on Mar 17, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We drove in from a vacation in Tucson to stay on a Sunday night. I was flying out of Phoenix on Monday; my husband was staying until Thursday for business. This hotel is right off a major highway. Our room was on the 6th floor facing the Home Deport parking lot. All night long I heard the traffic--3 ambulances, lots of motorcycles sounding like they were racing each other, semi-trucks rolling down the highway, etc. I can't imagine what it sounds like on a Friday or Saturday night. My husband said the room was loud the rest of the week, too. The bed was comfortable and the room was very clean. The pool area was nice and large, but we didn't use it during our stay. They have a nice laundry room on the 2nd floor but we didn't use it either. The front desk staff and bartender were all very nice. The bar is very odd as it is in the middle of the dining room anchored by four huge, wide pillars so you can't see people at other parts of the bar. We're guessing they are support beams, but you'd think there would have been a better way to build the hotel. We just shared a chicken tender and fries appetizer, and it was good. We had a couple of drinks also. The hotel has two elevators in the building. One was broken, open, and had the large yellow caution tape in an "X" across the open door. The working elevator we used hadn't been inspected since April 2018, almost 2 years, so it made us a little nervous seeing that the other one was down. Overall I'd recommend a hotel in a quieter area with a better maintenance schedule for the elevators.

    Individual ratings:

    Location

    Location-1

    Rooms

    Rooms-3

    Service

    Service-3