Hyatt Regency Scottsdale Resort and Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 4016 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Not worth the $$$ -- disappointed and underwhelmed - more WIS DELLS than high-end resort

    Reviewed by ktravelermn() on Apr 09, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This was our first trip in a year and a half (COVID) and we were quite disappointed with the resort, unfortunately. We were expecting (based on PRICE and STARS) a high-end family friendly trip. Instead, we got a mediocre, 2-stars AT MOST experience. The resort was very under-staffed, yet the resort was fully booked. The only open experience was the pool area - so everyone was crowded together in one space. Think WISCONSIN DELLS. hm. Many of the staff told us that they had been hired in the past couple days - so, under-staffed and under-trained. That might explain why they were so unhelpful. I spent too much time going from staff to staff trying to get help with basic things (a refill for my kids with the cup I purchased in the gift shop...). One day there were NO TOWELS at the pool for the entire day. HOW? The food options were not impressive. They claim several different restaurants, yet the menus are pretty much the same at all of them - and which is the same menu as at the pool. There's really no distinction between any of the restaurants. Lastly, the front desk and valet were unable to help us secure transportation (no car rentals, very few uber/lyfts avaiable because of Covid), so we were pretty much trapped at the resort or to where we could walk to. Hoping things turn around quickly - but definitely NOT on my recommendations or return-to list. Will try another place next time for sure!

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Service

    Service-1

    Value

    Value-1

    Hyatt Scottsdale

    Reviewed by Andylanik(Medina, Minnesota) on Apr 09, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The level of service was not what I expected from a hotel with this rating. The service at pool and food was sub par. Also, the pool ran out of tools one day at 10:00 am and never got more in. I was expecting a higher level of service and food at pool

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-3

    Rooms

    Rooms-3

    Service

    Service-2

    Value

    Value-2

    Very nice hotel

    Reviewed by Ariel S(Evergreen) on Apr 09, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We came with our kids for our 1st vacation since Covid. The hotel was beautiful with great family activities and felt very relaxing and accommodating. We rode the free bikes, loved the pool, the live music and the vibe of the hotel. It’s a great location and the Staff were very friendly and helpful. We’d definitely stay again!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Great stay

    Reviewed by marypam276(Brookfield, Wisconsin) on Apr 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was a vacation destination. Beautiful hotel with mountain views. The pool staff and wait were friendly. However, they were understaffed. They easily accommodated us with a request for a room change and a late check out. I would stay there again!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-4

    Disappointing

    Reviewed by Macers04(Denver, Colorado) on Apr 08, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I expected more and was disappointed. I even lowered my expectations after Covid. They have a nice outdoor area by the main lobby and had live music at night that was great, but the rooms were very small and not what was represented on the website. The staff was overwhelmed at the pool. Be very aware that they divide the kids pool and the adult pool. No one ever told us that and we had 3 teenagers that are too old to be hanging out in the younger kids area, but they still asked them to leave the pool after we had rented a daybed. If you have young kids then it may be a better hotel for you.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-2

    Service

    Service-3

    Value

    Value-2