Garza Blanca Preserve Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 2741 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Hiking trip to the mountains

    Reviewed by David C(Raleigh, North Carolina) on Apr 18, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Garza Blanca is a wonderful Resort on the south end of Puerto Vallarta. We have been members for 6 years and really feel like this is our home away from home. Today we went on a hike guided by Ramses and Sergio. They were great. It was a two hour hike and rather steep but they took the time to show us the safest way to climb the mountain. The views were spectacular. We had a great time. I recommend the extra activities that Garza Blanca has to offer. Francisco at the travel desk sets you up with off-site adventures with Vallerta Adventures. He set us up with massages with Louis in the Spa at Hotel Mousai. Very relaxing. I can't wait to come back in October.

    Third and final time.

    Reviewed by john K(California) on Apr 14, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    My last trip to Garza Blanca was my third and final trip. There were way too many kids, screaming children and Floaties at the multiple pool at the property.If you are looking for relaxation and peacefulness Garza Blanco would not be a good choice. The daytime at the upper pool looked like a water park at times!! This was an extremely tough review to write because I believe Casablanca have some of the best food that Puerto Vallarta has to offer as far all inclusive goes, that’s why I bought my family and friends back to the second and third time. If I wanted to come back with my niece and nephews instead of friends and family I would definitely pick Casablanca again.

    Overall excellent property with some small improvement needed.

    Reviewed by U6703FCmarinag(San Francisco, California) on Apr 14, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I have stayed at Garza Blanca twice in the last 6 months and i think overall it is a great property. First time we stay with party of 6 people at 2 bedroom/2bath suite and loved it so much that we decided to comeback recently. This time i had booked a smaller room at building 4 because we loved it so much. It turned out they didn't have our room ready for the fist night and that was disappointment. They tried to correct it by putting us in honeymoon suite in building 2 which was Ok for one night but we anxiously moved to building 4 the next day. They did take care of our move and it went smoothly. In general, I like everything about this resort. If you don't have kids, i would recommend you stay at Mousai. For Garza, i prefer building 4 and 5 as they are newer. Food and Drinks: we tried all food establishments at both Garza and Mousai and i love their a la carte option. Food selection by the pool was outstanding as well. For pool service, Ramses is the best person. I had interacted with him on a daily basis during both of my stays and he is genuinely there to serve and accommodate you. Andy from concierge service was amazing, she took care of all of our requests throughout our stay and was always available to answer any questions or schedule our reservations and etc. I have also met Moncef Elbaz from sales team and even-though it didn't make sense to purchase for me, I think he is amazing individual who really took time to explain all the options, was very professional and not pushy or aggressive and was just a pleasure to deal with. Now, for things that were not so great. My flight back was early in the morning on April 10 so I stopped by front desk on April 9 and requested to be picked up with my luggage on April 10 at 7:00 in the morning. To my surprise no one arrived at scheduled time, in fact, I had to place 4 phone calls to the front desk until someone finally arrived at 7:30 in the morning. I was lucky to make it on time for airport to catch up my flight. I find this type of service to be unacceptable for a 5 star resort and management was not available to address this issue. We had a nice time and enjoyed our stay and it is a shame that our experience was ruined by this situation on the day of our departure and we had to stress over this. I did email Darinka Pena who is the front desk manager to share with her my experience but never heard back.

    Individual ratings:

    Location

    Location-5

    Service

    Service-4

    Value

    Value-5

    Great food, strong drinks, and hammock on your balcony with waves at your feet

    Reviewed by Megha A() on Apr 13, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The pictures are exactly what Garza Blanca is like. The best parts of this trip: 1. Oceanfront room with hammock on the balcony. You can hear the waves crashing just below. SO RELAXING. 2. Great food. When you are at a resort, you are their beholden audience. But, at GB they did not take it for granted, with consistently good food every time. 3. Strong drinks. We did not do the all inclusive, but at other all inclusive resorts, they water down the drinks til they are just sugar. Not at GB. great drinks, and great service poolside 4. Kiddie pool adjoining deeper pool. Now your kid can splash around in the kiddie pool and you can swim around nearby. 5. Abundant pool and beach chairs. It was only hard for me to find a beach chair once, and even then, the attendants quickly moved the umbrella to give me shade. and last, but certainly not least, Emmanuel at checkout was GREAT to work with, quickly getting us to check out and explaining the charges (for all our drinks ;) ) I don't think I will go anywhere else in PV!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-4

    Garza Blanca

    Reviewed by Kath54(Trabuco Canyon, California) on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Best hotel in PV ! Keep coming back every year. Service outstanding!! Views of the Bay unparalleled. Can’t say enough good things about this place! This is 4th visit and hope we’ll be back next year....