Occidental Nuevo Vallarta

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 5733 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Occidental Nuevo Vallarta

    Reviewed by Rafaelher26() on Dec 05, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The staff is not nice, the towels in our room did not get change, the bed was not clean, every day we were at the resort our room smell like mold because the shower was leaking into our room, the inside of the shower had mold and was never cleaned, my wife and I were here for 7 days and only like 3 people in the resort were nice.

    Vacation

    Reviewed by 327joyb(Hayden, Idaho) on Dec 05, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great job from all at First Club. Luis and Agustin kept up with busy days at pool and beach. Juan is always helpful in the mornings. Daniel keeps the dining area flowing. I love the smaller size of the resort and all the friendly staff.

    1st Club Waiter

    Reviewed by LindsayDallyn(Meadow Lake, Canada) on Dec 05, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Luis Robles is such a great pool waiter. He was always there to serve us w a smile right when we ran out and got thirsty. He's got great English as well! We love this resort and other great staff members are Raul, Juan, Marissa, Admarie, Eric, Augustine, Raphael, Julio and Hector.

    Weekend Outdoor Wedding too late and too loud

    Reviewed by SheilaJoeyMurphy(Nanaimo, Canada) on Dec 05, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I believe the rest of the hotel guests should be considered, when granting permission for a loud outdoor wedding go on until midnight. Not impressive! This was the second time we attended this hotel, and we may not return.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-4

    Value

    Value-5

    beautiful paradise...!

    Reviewed by douglas_jos() on Dec 05, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    we were a week at the resort everything was amazing our private check in on 7th floor the very nice room just what all the very friendly staff wanted thanks to grand level sofia for helping me communicate with my agency for my return, the restaurants very good but the best is royal level we will be back next year...