Majestic Colonial Punta Cana

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 21614 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Disappointed ??

    Reviewed by ecarivas(USA) on Nov 21, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We were ove with our 3 kids and it was really bad trip ever. My son got GI infection not one could help with an appropriate soup for him either with lemonade out of the time. We bought a packet for a tours for about 800 dollars scheduled for the day before of returning back home, for my son stomach discomfort I couldn't go. We canceled 24 hours before with the Doctor's note and they didn't return the money. No clean toalls in the pool area!!! Totally disgusting. I tried many times to talk with costumer service" IMPOSIBLE". I expressed my discomfort in my checking out time then the blocked out the survey that I was supposed to complete through my email. MAJESTIC COLONIAL... NONMORE

    Damn!! What a great place!!

    Reviewed by johnpW6635IJ() on Nov 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    From the moment we stepped foot onto the property, the scenery was amazing. The employees were super helpful and the service was beyond outstanding. We had no stress, and felt completely relaxed and worry free.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Our Butler Ramiro...simply the best

    Reviewed by melissapB2648SI(New York City, New York) on Nov 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a beautiful week at Majestic and this is completely thanks to our butler Ramiro. Very professional, personable, dedicated and proud of his work are only a few ways to describe him. We were so happy to learn Ramiro continued to work at the Majestic and even more excited to have his assistance again. He booked all of our dinner reservations during our stay and even surprised us with 25 minute massages at the spa. Huge shout out to Yalaira and Auri at the Majestic Spa! They were so great we booked a second massage! Ramiro checked on us daily and would find the time to find us just to say hello. More importantly was the support I received from him when my mother felt sick (due to changes in her medication). It was the end of his shift and Ramiro contacted the onsite doctor, coordinated for her to be taken from our room to the medical office and did not stop checking on us until we were back in our room. Knowing he was literally a text away made a very anxious situation less scary and my family and I are forever grateful for his support. Thank you Ramiro and the great Majestic Colonial staff for a perfect trip!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Doing the best they can

    Reviewed by NYTraveler1717(Lancaster, New York) on Nov 14, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I’m going to say that I feel like they are doing the best that they can. I didn’t like waiting for people to serve me at the buffets. Took way too long but I understand these are different times. The top shelf liquor isn’t. Or wasn’t. Not sure what is “normal” for this place. People told us it isn’t normal. They have been here many times. Everyone works hard. The bartender at Bldg 5 was awesome! Our butler was ok. Biggest disappointment was the Italian restaurant (go figure). Save the time and go anywhere else. All else was good. I would visit again under normal circumstances. Seems like good people trying their best.

    My Butler Arling Ravelo

    Reviewed by F5776CXbrians() on Nov 05, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Had an Awesome stay 4 days and 3 nights with the assistance of Arling. He was very professional and took pride in his work. He book ed my reservations for me and made sure things were working properly throughout my stay. Most importantly he always responded to my requests or needs within 24 hours or less. I have already recommended this resort highly to my other friends. Such a beautiful location as well.