Meliá Punta Cana Beach - A Wellness Inclusive Resort for Adults Only

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 1760 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Insanely disappointing and harassive

    Reviewed by Eurydice21() on May 16, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    The hotel and beach was beautiful, but the one thing that stuck out like a sore thumb was “the circle” representatives. They are intentionally deceiving. We received a call our first morning offering a tour of a resort beside Melia. We advised the rep that we had a sunwing meeting- we arrived the night before and had not even gone to the beach. We hesitantly agreed and were roped into a two hour tour with a very nice representative. She told us it was strictly a tour, and we would not miss the sunwing meeting. She talked to us about DR, the hotel, life at home, family and kids ect. She was lovely. We kept asking what the tour was for and they advised it was just to attract us as future purchasers for a week at the hotel. We were brought into the lobby of the new hotel and her manager came out and began harassing us. He was immediately abrasive and rude. He asked us how much money we wanted to spend and when we looked confused he demanded to know why we were there wasting his time. He demanded to know what we wanted and how much for. We were extremely confused and asked what he was offering us. We realized it was a time share (stupid of us as didn’t realize how prominent this was in the Dominican). He never admitted it, but clearly, the circle was selling time shares. We apologized for wasting their time and advised that we were not properly informed why we were there, we had been told it was simply a tour. He became angry and asked where we worked. I gave him a random answer (I’m not telling a stranger where I actually work) and he got even angrier saying we had no money and were wasting his time ect ect ect. He was extremely rude and set our vacation off in the worst way possible. I tried to apologize to his female representative and he said she was clearly stupid and bad at her job...very vulgar and rude language for your employee. After that date, every time we went on the hotel property of Melia near the lobby or restaurants, we were harassed by representatives of the circle trying to con us into a meeting. We mentioned it to the staff in the lobby but they didn’t seem to care. My partner and I honestly don’t think we will ever go back. Even with the knowledge of what the circle is, it was just such a terrible experience, and I would rather spend my money elsewhere. Somewhere that people are at least more honest about what they are selling and not abusive to they employees, and I would certainly not stay at a hotel that condones this harassment of the clients who pay to stay here.

    Vacation from HELL

    Reviewed by jenniferhQ3456FU(Barbeau, Michigan) on Apr 16, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Grounds were immense & well manicured. The staff was friendly & ready to help out with making the visit pleasant. The room was nice however our room had a glass wall in-between the bedroom and the bathroom with no privacy screen available. We talked to other guest who reported having a shade that we did not have. When we asked we were told there should be one however there was not. So anytime anyone went into the bathroom it was like a goldfish bowl. The room was very clean staff were exceptional! Food was substandard & prison LIKE. Hot food NOT cold & didn't appear to always be fresh AND we heard of others getting sick. We visited the first part of March and at that time the COVID virus warnings were wash your hands prior to the other precaution's that we learned of later. BUT this being said I found it concerning that line cooks and prep staff weren't wearing gloves. Food was not good quality. A $$ restaurant had a family from Europe had 2 young children. 1 threw up sushi the other coughed & nasal drainage. Of the 12 people sitting there 4 left. Guest were looking for info NONE was given! LETTERS UNDER THE DOOR at NIGHT TELLING EUROPEANS to be out of the country in 24 hours, a week later @ NIGHT TELLING AMERICANS & CANADIANS the border was closing & hotel in 24 hours. NO HELP, MANAGEMENT, pools & beaches CLOSED no warning, a pandemic ALL TOILET PAPER AND PAPER TOWELS were removed from public areas. But endless calls about timeshare the circle 2-4 a day. Had to unplug phone.

    Another great trip

    Reviewed by Christina G() on Mar 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    In the midst of the Coronavirus pandemic and just before most international travel was stopped, we made our annual trip to Punta Cana. This was our 6th year in a row and 8th overall. Can’t say enough about the Adult Level property and the staff as usual was terrific. The place was pretty empty but we still were able to see old friends and make some new ones. My thoughts are with everyone there as it will be tough times for the foreseeable future. See you next year ??

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Melia Punta Cana Beach Resort Review - Long term stay report

    Reviewed by Andre L() on Mar 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The following review is based on our recent one-month stay at the Melia Punta Cana Beach Resort from mid-February to mid-March 2020. This is the adults-only resort operated by Melia in Punta Cana. This was our 23rd stay at a Melia property in Punta Cana, but our first true long-term stay. It was also our first experience at an adults-only resort. We should note that we stayed at the resort with an upgrade to Melia’s premium tier known as The Level. This upgrade came with several benefits, the main one being access to their private restaurant known as Quimera. Check-in We arrived at the hotel following a lengthy delay at the airport. We were greeted by the wonderful Yadel Peralta who processed our check-in in a timely manner and made arrangements for transportation to our room. We were pleased to see that our room was ready for immediate occupancy. Our butler, Jorge Hernandez, offered wonderful help and guidance throughout our stay. We didn’t need to call on him very often, but when we did, he was very helpful. Rating: 10/10 The Room Our room was very clean and well-appointed. The king size bed was very comfortable, on par with what one might expect from a 5 star property in North America. Amenities such as the hair dryer (which included a handy nightlight) and coffee maker were in perfect working order. Water pressure was well above average, and the oversized shower head was a nice addition. One of our favorite features was the chairs on the veranda. Melia has upgraded their outdoor seating to these surprisingly comfortable rocking chairs with great back support. Perfect for reading or late afternoon drinks. These chairs truly enhanced our stay. We should also mention that our room came with a stunning view of the lush gardens. The only issue we had with the room was the semi-transparent window on the bathroom door. I would have much preferred an opaque door with respect to privacy. Rating: 9/10 Housekeeping What we’ve learned from our 23+ years of stays at carribean resorts is that housekeeping services are very much dependent on the specific employee assigned to your room. When we had our regular maid, the service was perfect in every way. But once she left on her days off, our replacement maid was not as good. The basics were covered, but supplies were sometimes not replenished, leaving us without water, coffee and in one instance, soap and shampoo. We reported the situation to our butler and supplies and service quickly returned to normal levels. One small disappointment was that our request for diet Coke (instead of regular Coke) for our room mini-fridge was denied. For most people, this would not be a big deal, but I am diabetic, so diet drinks are very important. Given the demographics at the resort, the option of diet drinks in the rooms would be much appreciated by older guests. Thankfully it was easy to re-stock our fridge with diet drinks from the Quimera VIP lounge. Overall, very good housekeeping services with some room for improvement. Rating: 8/10 The resort Staying on the adults-only side of the resort was kind of nostalgic for us as we had stayed here the very first year the resort opened, a long time ago. It was called the Melia Tropical back then, but was as beautiful as it is today. The newly renovated main lobby looks stunning and impeccably clean. It’s very posh with lots of comfortable seating throughout. While smoking isn’t banned in the lobby area, it seems to be “passively discouraged” which is great news for both guests and staff. The background music at the lobby bar was very soothing and at just the right level. Melia has crafted a nice relaxing environment for adults looking to get away from the constant noise pollution of major metropolitan areas - well done! Melia has long been known for their incredible gardens and landscaping, and this year I’m pleased to announce that their gardens are looking as good as ever. We love the multiple fountains, some of which have been turned into art exhibits - nice! New additions include wellness stops and tree swings which seem to be a big hit with guests. One of our favorite additions this year are the bicycles. I must admit, I wasn’t expecting much from a “resort bike” on my first ride, but color me impressed, these bikes were quite nice to ride and well tuned. And with so many paths to explore, they are the perfect side-quest for an off-beach day. Another big hit was the new electric trolley bus. It is so much better than the clunky trains in just about every way. They are quiet, fast and much more comfortable. Here’s hoping they expand their use to replace the aging trains. Speaking of transportation, a quick note about the carts that ferry guests around the resort. They are much appreciated, but can sometimes be unsafe. We’ve had a few cart rides where the drivers were going much too fast for older guests, especially when the paths were wet. We also had a close call that was the direct result of our driver “texting while driving”. Some employees could certainly benefit from additional safety training in this respect. Rating: 9/10 Food and Dining One of our biggest concerns with respect to staying at the resort for a full month was food and dining. Would we get bored of eating the same food for 28 days, or would the resort offer enough variety? We also had to keep an eye on calorie intake and weight gain. Before I review the restaurants, I must mention a few caveats: When we stay at all-inclusive resorts, we always aim for a “zero food waste vacation”. This means not ordering or putting more food on our plates than we can comfortably eat. As we mentioned before, we were staying at the top service tier known as “The Level” - this service tier includes access to an exclusive restaurant known at Quimera Overall impressions Between Quimera, the Rumba buffet and the wide variety of specialty restaurants, we were never short of dining experiences. In fact, I’m pretty sure there was enough variety to provide a unique meal every night - having said that, we repeated some of our favorites quite often. Every meal we enjoyed was well prepared and delicious. The restaurants are gorgeous with very comfortable seating. The service is the best it's ever been, although some of the a la carte restaurants could benefit from extra servers when the restaurants are operating at full capacity. Let’s face it - you don’t want to book a long term stay at a resort if the food is an unknown entity. Rest assured, with The Level as an option, you need not worry about food quality or variety - Melia delivers very well on both metrics. Rating 9/10 Restaurant ratings: Quimera Last year we stayed at Paradisus Punta Cana and came away impressed with their exclusive restaurant, La Palapa. So much so, we had planned to return there, but unfortunately, it was not available for a full month stay due to renovations. Fortunately, this turned out for the best, as it afforded us the opportunity to experience Quimera. It features the amazing food quality of La Palapa, along with its superior levels of customer service. We enjoyed well over 60 meals at Quimera over 28 days, each with flawless service and perfectly prepared dishes. That kind of consistency really matters. It certainly was on par with the excellent service provided at the GABI (now Riviera) by Caroline Acevedo Tavarez and Francisco Diaz. As far as the food goes, it could hold its own up against most restaurants in North America. It was that good. The menu featured something for everyone. Beef, chicken, fish and even some vegetarian choices dotted the expansive menu. The seafood pasta was a favorite at lunch, as were the salmon and ribs at dinner. We are not big eaters, therefore we prefer smaller portions. Our requests for more modest meals were always catered to perfectly by Joel Antonio Rondon Rojas, as well as every other waiter at Quimera. I only wish I could remember all your names! Quimera is a wonderful dining establishment - but it’s also so much more. It’s a three story venue with a beautiful VIP lounge on the second floor, and a must-experience rooftop bar that features amazing views of the gardens, beach and ocean. There is very little room for improvement at Quimera - the only thing that would have made this great restaurant even better would be a salad bar option at lunch. Otherwise, expect perfection. Quimera is that good! Rating: 10/10 Muoi Asian Restaurant By far our favorite a la carte restaurant. The dishes are all freshly prepared and very flavourful, the service is impeccable, and the decor feels very upscale. Rating: 10/10 Casa Nostra Italian Restaurant Mixed feelings about this restaurant. On a positive note, the decor and ambiance is very nice. The food is also very good. Our first meal on a quiet evening at this restaurant was quite enjoyable. Problems arise when the restaurant operates at higher capacities. The noise level becomes very loud, and the service suffers as a result of under staffing. Although the food quality remained consistent, the venue would benefit from extra staff and the addition of some noise dampening materials. Rating: 8/10 Capri Mediteranean Restaurant A close second behind Muoi, this restaurant really impressed us. The decor is very posh with comfortable seating and a wonderful light sculpture in the middle of the restaurant. Service was impeccable - but the real star here is the food. We dined at the restaurant on three occasions and each visit impressed us more than the previous. Each appetizer, entrée and desert were pure culinary delights. Strongly recommended. Rating: 10/10 Alma Spanish Restaurant In terms of decor, Alma is a true gem. It’s a beautiful restaurant with comfortable ergonomics and superb service. The menu features a little something for everyone. I took a chance on the Octopus appetizer and came away pleasantly surprised. The tuna steak and filet of beef were particularly good. The only little hitch was that we were presented with dessert menus, but the waiter never returned to take our dessert order. Not a big deal, but it left a small dent in what was an otherwise a perfect meal. Rating: 9/10 La Hacienda Mexican Restaurant Before passing judgement on this restaurant, I need to offer a preamble. La Hacienda is the only restaurant at the resort that hasn’t undergone a full renovation. Melia is a master of restaurant renewals, but you can’t possibly renovate every restaurant at once, given the sheer size of the resort. Having said that, this restaurant is in dire need of an upgrade. The seating is too high, the tables are too low, and the menu and food were uninspiring. Our waiter showed little enthusiasm and simply offered the most basic of service. The good news is that Melia knows how to deliver an amazing Mexican dining experience, as anyone who’s stayed at Paradisus Punta Cana can tell you. Their Mexican restaurant is called Mole and it offers an incredible culinary delight that features authentic Mexican flavors. Here’s hoping that a) renewal is just around the corner b) the menu will borrow from MOLE’s excellent offerings. Rating: 6/10 Mosaico Buffett Restaurant We only got to enjoy this restaurant on the last day of our stay - but what can we say - it is by far the most beautiful buffet restaurant we’ve ever been in. Looking forward to exploring it more on subsequent stays. Rating: Will rate next year - but very nice! The Beach Experience Apart from the amazing gardens, the Melia Punta Cana Beach Resort features one of the nicest beach fronts on Bavaro Beach. Our preference is for a quiet and spacious beachfront with comfortable seating options and lots of shade. If this sounds appealing, you’re going to love the Melia experience. The Level throws in waiter service on the beach for good measure. Their beachfront makes it easy to find a nice secluded spot to peacefully dream the day away or catch up on your reading list. Pure bliss! In terms of swimming, the resort is located in front of a nice shallow sandbar, so great for those who enjoy nice blue waters with modest waves. A nice bonus is the absence of sargassum this year. Rating: 10/10 Internet You’ve got to be impressed with this resort’s IT team. This is a very big resort, with thousands of guests and devices. Thankfully, it seems the resort has a decent internet backbone with lots of bandwidth. Better yet, their wireless routers partition bandwidth based on usage, therefore everyone gets a decent connection for their devices. Speedtest.net measurements showed average speeds of between 5-10 Mbits per device at the lobby end, as well as in the rooms and poolside. Very impressive. Performance dropped somewhat at the beach, with speeds dropping to 2-5 Mbits per device, with some weak spots. Melia seems to be aware of these coverage issues, as I saw them laying conduit + Cat6 cabling at the beach. I expect that they will add a few extra access points to even out performance. Rating: 9/10 Location Resort life is nice - but if you’re staying for a month, you’re going to want to enjoy some off-resort activities. This is where this resort really shines - there are so many nearby attractions you can walk to! To the south of the resort you’ll find the beautiful Jellyfish restaurant, as well as the always enjoyable Californa Beach Bar. For the adventurous, check out the large outdoor flea market. Further south (about 30 minute walk) you’ll find a beautiful stretch of undeveloped beachfront that leads to a nice outdoor bar at Dolphin Explorer. To the north, you’ll find many private condo complexes surrounded by several commercial plazas and restaurants. We love exploring these little nooks and crannies and have discovered lots of great stores and pharmacies. Ask around for the secrets paths that lead to these undiscovered gems. And for those concerned about safety, we’ve gone to these areas multiple times and the locals have always been very nice and helpful. Yes, you do run into the odd aggressive vendor, but a polite no thank you usually does the trick. Rating: 9/10 Entertainment Lots of great entertainment can be found throughout the resort. The Saturday night band at the Caribe lobby was particularly good. The theatre shows feature Las Vegas caliber dancers that consistently provide quality entertainment. The only little issue is seating at the main theater. The canvas chairs are comfortable, but the back of the chairs are much too high. Unless you’re sitting in the front row, all you can see is the back of the chair in front of you. The chairs should be rearranged vertically to ensure better sight lines. Rating: 8/10 Conclusion Regardless of whether you’re planning a one week getaway, or a longer term stay, you can feel confident that the Melia Punta Cana Beach Resort will meet your needs. The resort consistently ranks among the top 5 in Punta Cana, and that comes as no surprise. They simply deliver well on just about every metric. There is no such thing as a perfect resort. But this comes awfully close. PROS: Amazing food (including The Level) Well appointed rooms with comfortable beds Gorgeous gardens - a photographers dream come true Very friendly and helpful staff Superb entertainment CONS: None significant enough to mention We look forward to our next stay in 2021. Andre & Patricia

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Home away from home.

    Reviewed by FrancoC211(New York City, New York) on Mar 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Since 2003 my family and friends we have been going to the Melia in Punta Cana. Our yearly pilgrimage to paradise is the most expected date in our calendar! We love it there... their amazing service, cleanliness, great food, fun pools and fantastic beaches is why we keep going there.... did I mention the service? Yes that is the MAIN reason why we go there.. they make us feel like we are the only ones that matter (I'm sure they do it to others too) but we like to think it's all us ??. I would like to take this opportunity to thank some people for their unbelievable handle in service... Mrs Gladys Bautista the best Mgr ever! Our Butlers Jorge Hernandez and Jose Minaya.. always so thoughtful and going beyond their call of duty ALWAYS. Mr Rhadames Felix and Ms Juana Iris Pie Restaurant Mgrs for always making sure we are happy with our meals and dinner reservations... we owe them so much for making our dinners an experience. To Rafael and Yossi... the best bartenders a person can wish for on a vacation... they are so personable, respectful, thoughtful and full of joy. The Pool bars rock because of them!!! To ALL the VIP personnel (too many to mention) you guys are absolutely fantastic. To All the Adult Level personnel ... it's my first time dealing with you and it was a delight. You handled all our needs with ease and prompt. I can't say enough praises. Last but not least... My Gladys... the person that has been taking care of my room for years ????? she treats me like her son... what else can I say? Would I recommend the Melia? What do you think? The only advise I give is... If you need/want anything, or don't see a particular item in the menu, or a specific liquor... DON'T Complain... ASK... they are there to make your stay memorable.. they will go out of their way to please you. Hope to see you there... always the first 2 weeks in March ?????????????