TripAdvisor Traveler Rating

The resort was very clean, activities were very fun & easy to partake in. Lobby, Theatre, Shops & Food areas were very clean with amazing service. The pools were very refreshing & the house cleanings did an amazing job!! The beaches were also amazing with such awesome service everywhere on the resort!!! The entertainment team was awesome & filled with tons of energy, they welcome you as if you are family For example: Shaggy,Yanburo,PokémonYakii,Perla,Mama,wildy,mini cooper,Paciencia,La manta,Carla,Polin,Jonathan,Benyi,Claudio,Yan Marcos,Dj Burlao,dj Brody,dj flaco, dj Chulo and Specifically Blue!! They are all very good hosts & create a one of a kind vacation we will always remember!!! Juana & Antoni were very kind & gave us great drinks with very fast service!! Bienvenido,Joan and the others were also very helpful in getting all of our drinks taken care of on timely fashion!!

Stayed at Oceans Blue & Sand for 6 nights with my husband and two teenage daughters. We loved the pools and the beautiful beach. Our room was in building 3, which was a great location, situated in the middle of the resort so we were able to walk everywhere we needed to go. We never had a problem finding lounge chairs, even 3 or 4 together either at the pool or beach, even though we were there for spring break. It would’ve been nice to have a pool view, but it wasn’t a big deal. I could’ve upgraded when we arrived but it wasn’t necessary. We were in a 3rd floor room that faced the neighboring resort and we mostly saw beautiful trees when we sat on the balcony to enjoy the evening weather. There was construction going on at the resort next door but it wasn’t really a bother even though we tend to sleep in. Having a room where we were allowed us to see how often security does a sweep of the property, particularly where it borders other properties and the beach. I felt very safe even with my daughters walking around on the property, in the evening. The beach is considered public, although the only vacationers there were from our resort. That said, there are several genders who walk the beaches all day selling excursions, jewelry, cigars, etc. There is a decent amount of shade too with so many of those grass type umbrellas. There is an option at the resort to upgrade to “Priveledge”. That gives you an upgraded room and certain pool/beach areas designated to you, as well as easier reservations for the two restaurants that require them., and some other perks. Past vacationers said it wasn’t necessary and we decided not to even look into it. The resort was very pretty and had everything we needed. There were renovations a few years ago. That said our room, particularly the bathroom wasn’t perfect. I imagine the Privilege buildings are a little more pristine. Our renovations seemed a little quickly done perhaps trying to cut corners a little. For example, the faucetsand handheld for the shower were new and brushed nickel, but tub was painted rather than replaced, as was the tub drain and overflow. Not a big deal but definitely noticeable. More importantly it was clean, and the cleaning crew kept up throughout the week. I would definitely caution you if you book excursions through the company who walks up and down the beach. They wear matching shirts and look official and even have numbers identifying them on their shirts, as well as badges. They are NOT part of the resort or even supported by the resort. I wish I had known this. You will get a definite discount and can even haggle with them when booking the same excursions offered in the lobby through the resort. One of our excursions was great, the Boogies. We did what we were told we would do and felt safe and happy the whole time. However, booked a different excursion through a different man, which was a WASTE. we paid $240 for the 4 of us to drive two small speedboats, snorkel in waist deep water, and “see” the dolphins. We were taken to meet the people from the tour company, but they had no idea we were supposed to DRIVE the individual boats, and told us they weren’t allowed to take tourists out for individual boating as per the government restrictions for Easter Week. He told us the company we booked with should’ve known this and should not have taken so much money from us. The tour operator in charge said they didn’t even see a fraction of that $240 we had given the man on the beach. They also said unfortunately it was so rough that day (and it was) they wouldn’t really suggest snorkeling because we wouldn’t really see anything. We went on a boat to waist deep water, stood there for 20 minutes then saw the dolphins from outside their enclosure on our way back. POSSIBLY worth $100, NOT $240. The man on the beach, ALEXIS #120 basically kept most of our money. When I talked to him via WhatsApp I was not able to get anything resolved. At first he said he would give us money back since we weren’t able to do the what we had paid him for. HOWEVER, He kept telling me he would come meet me at our beach at a certain time, then never showed up. This happened for DAYS! I wasted so much time of my vacation trying to deal with him, and even calling his “supervisor”which was also a waste of time. ALEXIS #120 kept avoiding me until he knew we were leaving. DO NOT BOOK WITH HIM!

A wonderful family holiday in a beautiful resort. Lots to like about this place. Wasn’t too big, staff were so nice and the food (& drinks) were amazing in taste and quality. Plus right on a beautiful beach. I heard others complaining about the food, but can honestly say it’s some of the best we’ve had and we have stayed at a few AI. Something for everyone, sushi, seafood, fresh cook stations, and generally even at the buffet the food in hold was hot. big shout out to the guys in the main pool bar. They work super hard. Always seemed to remember who arrived first and were taking 5/6 drinks orders at a time (and getting them right!). Breakfast was busy, you could always find a table, but sometimes had to wait for it to be cleared. We Always had lunch at the beach restaurant. Another buffet, but smaller affair. The service there was up and down, but the food was great and great choice too for a lunch. Always something going on by the pool. My only criticism would be never any pool volley or water polo. As a family we love playing it when we go away and although it was advertised, it never we went ahead. Evening entertainment was good. We loved the piano bar (and the sax player when he was there). There was always a show/live music/dj. There was a casino which always looked quiet and I think they could reduce the size and maybe offer a karaoke bar? These are just minor points though, we honestly had the best time and I would recommend this place to anyone. Value for money was superb.

Here is my honest review after a wonderful week in paradise. April 5-12. Solo trip. I arrived late on Friday evening, got to my room around midnight. Check in was slow. The bell boy showed me where things were along the way and told me where to get towels ect. My room was clean and not overly cool around 24 degrees. I was very impressed with how large the room was. I was in block 8 on the top floor with a beautiful garden/pool view. The buffet was where I ate primarily other than lunch at Villa Marina. All was good. My only complaint is that I wish they didn’t put onions in all the cold salads. But overall everything I had to eat was very good. I did not bother with the other restaurants, based on reviews and it being kind of a pain to reserve. The people here (staff) were wonderful. Everyone I met was very nice aside from a couple of waiters in the buffet. I tipped most times. LOVED the lobby bar. If you tipped well they kept the drinks coming to your table ?? Mikes coffee was great too. Although I wish the cups were a little larger. The beach, pool were wonderful. That’s most of the positives, now onto only a couple of negatives. The sun bed situation. I’ve never seen a resort have such a lack of chairs and umbrellas. Most people were up before 5:30. I ended up getting up at 5 and one time before 5 (just up no alarm set) and went down to reserve a spot. By then even there was a large number of spots already reserved. Any other resort I’ve been to was just you went after breakfast between 7-9. This was nuts. The other negative had nothing to do with the resort or staff but other guests. I have never seen such rude entitled people in all my life. Now I’m not saying many people, I socialized and met quite a few that were great. However, there were many who were not nice to staff and also didn’t give a rats ass about other guests. Everyone pays to have a nice vacation, there’s no need of people being so selfish. Examples: spraying sun tan lotion while others are nearby. For gods sake, step away from people when doing that. Noise in the buildings late at night and early in the morning. Not everyone is a late night partier or early riser. It would just be nice if people were more considerate. Overall this was a great place. Bonus points because I received a complimentary bottle of wine and a nice plate of cheese and fruit. I would hands down come back. Also felt very safe.

Wonderful hotel! After reading the negative reviews I was fairly nervous arriving at the hotel but I was was pleasantly surprised. We stayed for 10 nights and we didn’t want to leave. Very good food selection at the buffet. Loved the Italian & Japanese restaurants . Restaurant staff were super friendly. Special shout out to Santos. The rooms were spacious and clean. Air conditioning worked perfectly. Bed was comfortable. Pool and grounds were immaculate and I thought the beach was beautiful. Umbrellas can be an issue but it didn’t ruin our holiday. Bar staff at the lobby & pool bar were so fun and friendly. Great cocktails & choices of drinks. Entertainment was really good. The team worked hard everyday with loads of energy. Evening entertainment was excellent, Michael Jackson, Oprah singers and the beach party was amazing. Fantastic value for money. Thank you