Now Onyx Punta Cana
What to expect (based on 5130 reviews):
Cleanliness
Location
Rooms
Service
Value
5 most recent TripAdvisor reviews:
It’s great for families
Reviewed by hockeyeh(Greenwood Village, Colorado) on Dec 13, 2019
This property is lovely for sure and the service from top to bottom is five star. You feel safe and appreciated at all times. They accommodate every request. The draw back is the the food for the most part. Although it’s difficult I’m sure to care for so many on a daily basis it still is a bit average. What they excel at is deserts and baked goods. Our room was great. As part of the preferred club we had a very nice room. Quiet and clean. Large shower and double sinks. Food 24/7 and room service as well. The family oriented activities are many and although the beach is public it felt private and secure. The pools are wonderful and clean with professional services at all times. Wouldn’t do it for a romantic or anniversary type get away, but for families and pre teen kids to entertain this venue is wonderful.
Perfect vacation at Now Onyx
Reviewed by 706vladimirm() on Dec 13, 2019
Amazing hotel with very good service, rooms, beach, food, drinks and everything you need for a perfect vacation in the Dominican Republic. Excellent dining options, even a grill bar on the beach has good food variety when you want to stay on a beach a whole day. My butler Angel Emilio was always available and helpful when needed, gave me the hotel tour on arrival and helped a lot with my departure and during the stay. He is a great person you can rely on if you need any help or just have a question. The only thing could be improved is Wi-Fi coverage in the preferred club pool and beach areas, all other areas coverage was good.
Individual ratings:
Service
Value
Now Onyx Punta Cana
Reviewed by colleenj855() on Dec 13, 2019
My friend and I had a great time at the Now Onyx! We upgraded to Preferred and were spoiled rotten. Our room was clean and spacious. Loved the walk in shower, comfy bed and balcony facing the adult only pool. Our butler, Ramon Perez, was so fabulous. He booked dinner reservations, put out towels on our chairs every morning and checked on us a couple of times a day. The bar accidentally lost my plastic straw and Ramon went off-site to replace it! Javier at the preferred adults pool kept the rum punches flowing all day, every day. We love this place.
Our butler Nelson was the absolute best!
Reviewed by Kim9999(New York, New York, United States) on Dec 13, 2019
We were here for our wedding and were upgraded to the preferred club and Nelson, our butler took care of us the entire weekend. He waited on us hand and foot and everything we needed help us with! He got our Large group and to dinner every night with no wait, helped us coordinate spa appointments, and even assisted our guests with no problem. I recommend asking for Nelson if you stay at the onyx.
Most Pathetic Place we have lived at an all inclusive
Reviewed by ujatania() on Dec 13, 2019
The resort is not at all up to the mark of 4.5 star. The waiters are least interested in serving or even come around to ask for a drink. All the waiters are only at adult area wonder why!!!! The toilet was Leaking and stinking.. we complained 2 times and still it kept on leaking. There is no towel service even at the preferred club area at beach. There is nothing different in preferred club other than 1 pringles and chocolate... so please don’t spend money.. the service is miserable even for shower cap u have to beg for it! Lastly most of these guys don’t even understand English which is fine but they should be able to understand some words... they don’t understand concept of vegetarian food and when asked give you boiled broccoli... never coming back to this place!
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