Now Onyx Punta Cana

Excellent: David and Miriam (middle of restaurants bar) were the main reason why this resort got an average rating. You made us feel welcomed. Shutouts to other great customer service that made us feel well, bartender David at the water park, both hostess were great, waiters, Emmanuel, Jairo, Joan, and Mr. Tequila (our morning were the best due to this waiter that learned quickly what we wanted to drink, mimosa, coffee and water). The bell-men, drivers and security were great too. We liked the call from the front desk on our last day to ask at what time we wanted our luggage to be picked up from the room for check-out. The water park, rooms, restaurants are great. The hotel layout is a bit confusing...we got lost easily or took way longer to get to where we wanted to go. Physically, the hotel is amazing but the staffing needs work. Unfortunate: As regular visitors to Dom. Rep. we know what to expect when visiting a resort. The lack of warmth and communication was felt in an unusual way. Check-in, was cold, were not asked about our flights, if we would like to upgrade, nothing. Simple questions, i.e. which restaurants would be opening this evening could not be answered or even attempted to obtain an answer. More than half of the staff would not greet you back when passing by throughout the entire hotel. The purpose for this trip was to figure out details for our wedding that is scheduled to be at this resort this October. During check-in I asked if the Wedding office was working as I wrote to confirm an appointment and had not received an answer. We were told it was working and that it was odd that I had not received an answer since I had emailed more than 3 business days prior. To keep it short and simple, this appointment was book two months prior after advising the days of our stay, took less than 25 minutes to scroll up and down the same document we were sent 4 months ago and viewed a family room (we requested to view the room). Family rooms are limited to certain travelers and travel agents according to the planner and she never gave us the answer if we were allowed to book those rooms. Would I return to this hotel? NEVER!

I just returned from Now onyx Punta Cana and wanted to post my review naming some of the people who made my trip extra memorable. Firstly I’m amazed the resort is delivering such a high caliber of attention to detail and cleanliness at such a challenging time and with such low occupancy. Despite low numbers they did a wonderful job of going above and beyond for guest comfort. Customer service was great, housekeeping exceptional, and cleanliness/precautions in light of Covid highly impressive... moreso than even in US. I was celebrating a few things this trip... the 4 year anniversary of my skincare business, my birthday and most specially honoring my late fathers memory on his birthday. The hotel management Omar and Jamie made me feel like so much more than a number. Gary was also super nice and front desk staff very welcoming and attentive. They made a point to honor my birthday and left memorable little reminders in my room that left a smile on my face. I had a beautiful memory made the night of my birthday with phenomenal service by server Anderson - such a gentleman and gracious man. Restaurants rotated and more options were available next door at Breathless but Now options, quality, and service seemed a bit better overall though not a huge difference. There were many wonderful staff but among those that really left a last impression were David and Miriam at the bar near the restaurants. They were so kind and David is an awesome entertainer! Ask him about his tricks! At Breathless I must mention my favorite were Pikachu who was so lovely and engaging and Frank hilarious and quite the dancer! He belongs on stage. Jhon was a sweet server in the barefoot grill area. Kary, Juan, and Esteban are others that were great. There are so many others I’m forgetting. I truly appreciate the staff’s efforts to make guests comfortable. I might suggest offering the shows a bit earlier in the night. Cleanliness was A+; customer service A+.

My family of 7 spent New Years eve at Now Onyx. it was a great place to wait for the new year. I understand due to the amount of people at the hotel on these dates not everything goes flawless, but I have to say our stay was close to perfect. However what I will like to talk the most is the water park. WOW WOW WOW, if you like slides, lazy rivers, pools and a great bar this is definitely your hotel. I was amazed at how gorgeous the water park is and how the integrated nature to it. Also lived the fact that the water park has a main pool with bar on it. (big plus). Beach on this area can be a little rough but it is still gorgeous. we definitely had a great time and the employees always had a smile. would definitely go back :)

I'm finally getting around to writing my review! We had such an amazing time, and I even made sure to jot down peoples names while we were there, so I can mention them! This is my second time at Now Onyx, and I've also stayed at Breathless three times, so I know these properties well. I usually go in October, alone, for my birthday. This time, it was family vacay over Christmas with my three children, ages 10,11,11. We were preferred club swim out, and our room location was perfect. I could not have chosen a better spot myself. The first night our shower backed up and kinda flooded the bathroom but it got better after I told our butler. OUR BUTLER Check in was smooth and easy, and where we first got to meet our butler for the next ten days, Aris! There are many things to say about Aris, but to sum it up we are requesting him when we go back in March. Every single thing was taken care of. Even things I didn't know to even think about, which is funny since it wasn't my first time. Being there with kids changed things a bit:) He is every where, alll the time, and I don't quite know how. We saw him at almost every breakfast and lunch. If not, he'd text to see what restaurant we wanted for dinner that night, so he could make our reservations. He drove me on the golf cart to Breathless lobby anytime I wanted to go over for a brief visit. He was exceptional with my kids, and they all LOVED him. They would always spot him before me and start shouting "Mr. Aris!" just to say hello. He decorated our room for my daughters birthday and arranged a dinner and cake to celebrate that. She felt so loved and special. Our fan was really loud the first night. I told Aris and he even got maintenance to tighten some stuff to make it more quiet. BAR SERVICE and FOOD We had most of our meals in the preferred air conditioned room, or sometimes the beach burger bar. For dinners we had Italian, Steak, French, Japanese. My kids also LOVED room service, and it was quick within 30 minutes almost every time. Service at all meals was great! The food was the best it's been in my five visits. No exaggeration. SO good! The buffet was pretty much the same as my other visits, there are just more staff now to do the serving. At lunch, you can order off the menu in preferred, and the steak and tacos are soooooo good. The bars were all great. Out on the beach Karina and Javier were our go to's. Back at the waterpark we loved Josimet, Michel, and David. At the preferred adult pool, my girl Nelis remains my favorite gal pal. This visit, I also go to know Carlos. Ivan was at the bar right across from our room at the main pool, and was so kind. These staff didn't just make a good drink. They are kind, friendly, had fun with my kids, and were all just pleasures to be around. And they ALWAYS knew what me and my kids first choices would be. My kids literally thought Nelis was like a second mom, and that Javier was simply at work to play with them. ENTERTAINMENT and KIDS CLUB Willy Wonka and Kevin Hart were great! So was the rest of the staff, but those are the two names I remember. This area is where the resort shined, and also has room to improve. When we first arrived, occupancy was so low. It got better each day until we left on 12/26. And the entertainment options improved each day as well. PLEASE BRING BACK THE PAPER ACTIVITY SCHEDULES. The app was not reliable. Luckily we had Aris who sent us the schedule when the app failed. There was no way to know what was going on in kids club unless you ran into someone who knew. And the building is as far from the beach as you can get. Melissa and Leidy really tried to engage the kids, and my daughter, who is quite immature, loved it. Fun crafts, etc. My boys, who are crazy adventure seekers, did not enjoy it. This is where I have a suggestion. A staff person should be provided back in the core zone area for the kids 11 and up. My boys would have LOVED that area if they had someone to engage them and play. BUT....this is where random employees really shined. I mean, above and beyond. First is Diego, the towel guy at the preferred adult pool. We would always stop there to grab a drink on our way to breakfast/lunch. My one son always had either a football or volleyball with him, and Diego always played. My son looked forward to seeing him so much. The other unsung heroes are the lifeguards!!!!!!! I do not know any of their names, but they were amazing. They played ball with the boys every day. And really were superb at watching. When my kids went snorkeling, the lifeguards literally walked down the beach and closer to shore, to watch better. When they would grab the boogy boards from the sea pro hut to go ride the waves, the lifeguards were always watching the ocean so closely. I saw them approach one mom with small kids and tell her where a more calm part of the surf is on property. One day when a bunch of kids were kicking around a soccer ball on the beach, the entertainment staff pulled out a soccer goal. My kids weren't allowed to do some of the entainment games and activities bc they were "for adults", but they just didn't have stuff for that 10-12 year old boy group. 12 year old boys don't want to do crafts in kids club. My kids LOVED the trip. I had an amazing time. I will be back in March for a long weekend without kids, and can't wait to be spoiled again by Aris and all my other friends there!

The service here was amazing! Each day our room was cleaned and at night our bed was turned down. The restaurant choices were great as well. We loved the Italian and the Steakhouse the best. Each day there were fun activities, and Willy Wonka and Kevin Hart were the best! Santa the server at the theatre bar was so nice. Love this place!