Zoëtry Agua Punta Cana

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 5565 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Pandemic review- Beautiful place with some great staff

    Reviewed by AMCATL(Atlanta, Georgia) on Mar 03, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    If you want to relax and get away from it all, this is a nice place to do it. It is tranquil and peaceful and a beautiful place to unwind. Covid protocols were great. Here are my comments based on our recent experience and other reviews: Beach: really beautiful and very isolated. Water could be a bit rough depending on the wind/ currents, but that didn’t bother us. We did get a few bug bites, since this place is nestled in the jungle, but we usually get some on vacation and the resort had plenty of bug spray (both organic and deet-filled). So not a deal breaker by any stretch. We generally had the beach to ourselves and most guests were hanging around the pool instead (?) Rooms: we upgraded from pool view to oceanfront. The Difference is night and day. The rooms aren’t super fancy and more natural/spa- themed but very comfortable and the view and proximity to the water of our oceanfront room was fantastic. If going oceanfront- I’d opt for an upstairs room with the better view vs patio - level room with the tiny and chilly personal pool (plus additional cost). Service: generally very good. Our butler Alejandro was helpful and we liked being able to text him on WhatsApp. Service in the restaurants is leisurely, but you’re on vacation without much to do other than relax. Some staff, notably for us - Juan on beach security- look for ways to be helpful and enhance your vacation, and this makes a big difference. For example, one day he went to get someone to bring drinks for us on the beach, another day he offered to get fresh coconuts for us, which was awesome. There was limited drink service on the beach, and this was a bit of a bummer. Maybe it’s better when there are more guests and more servers around- not sure. We appreciated other items being taken care of, like them coming to get us on the beach for our pre-departure virus test, laundry being done well (and for free), etc. Spa: this was excellent, and our therapists (Romy and Yesenia/ “Jessie”) were very talented... so much so that we booked multiple massages (and negotiated this with the spa manager). The hydrotherapy is super relaxing on its own, with a large jacuzzi/warm water area with strong jets to release tension in the upper body, sauna and steam room, etc all included/ free. Food: this was sort of a disappointment for us, since this is a 5 star place and Zoetry has a reputation as a foodie destination. The food overall was really more 4 star. There were some menu items that reminded us that this is a 5 star place, like lobster tail and beef filet. The food was fresh and plentiful, and well presented, but wasn’t that tasty and just was not a highlight of our trip, I hate to say. :-/ The desserts were generally pretty but not tasty, with the exception of some ice creams we had that were great quality, and the tres leches cake, which is fantastic. The quality of the cocktails was also very good. In terms of improvements - we like gourmet coffee, but never found any staff in the cafe. The UVC staff next door did their best to fill in when we wanted coffee or a snack, which was helpful. The lobby bar was often but not always staffed. I’m sure this is better in a busier time. For improved drink service- especially for the beach- I would highly recommend offering WhatsApp texting to guests so that it’s not necessary to find someone to take their order, and then wait the ~15 mins to get the drinks. The front end would be faster and so helpful to just get the order to the bar immediately, and then the only wait is for someone to bring them out. We didn’t do any excursions but found out that it’s humpback whale migrating time, and we were really bummed that we didn’t know this until we heard from another guest as were departing. I would recommend mentioning any special excursion opportunities like that at checkin, which we would have been thrilled to do, had we known. Overall, this is a beautiful place and likely a different experience when the resort is fully staffed during non-pandemic times. Since we went on a UVC promo, we were fine with the experience we had relative to what we paid. If we’d paid normal retail prices for this resort, we wouldn’t be satisfied, honestly. We’ve stayed at a lot of secrets and dreams and other all inclusive resorts where the food has been better, and that’s a big part of a nice vacation for us. But we’d consider coming back at a different time to try it again. The view from the room and the serenity of this place, along with some awesome staff, are worth a repeat visit!

    Spring break fun

    Reviewed by Notwicz2011() on Feb 23, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed at this resort last week during our spring break. There isnt enough stars to rate this place. Everyone there goes above and beyond. I would like to thank few specific people for making our vacation a little extra. We loved Jose for doing an awesome job with entertainment and fitness classes. Also want to give a special shoutout to Mero at the lobby bar, hostess at the restaurants and Juan Carlos for his hospitality. Thank you all again and come back in the future.

    Hot amazing vacation’’’

    Reviewed by 915magdaj(Dominican Republic) on Feb 19, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    What an awesome resort with amazing staff! We loved our entertainment and fitness boy Jose! Loved all the fitness classes. A must for sure. Everyone was absolutely amazing. Went above and beyond for my daughter and my family.

    Zoetry Auga, Punta Cana

    Reviewed by bcf719() on Feb 17, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Every aspect of our stay at Zoetry Agua was perfect and the entire staff was amazing! The resort is a quick 45 minute drive from the airport and well worth the trip. This is a perfect location if you are looking to relax and there are several activities planned throughout the day if you choose to participate. The beach is beautiful, meals and service are fantastic, and the spa is wonderful! We arrived shortly after the covid testing requirement was put in place to return to the US. Zoetry handled the process seamlessly and like they had been doing this for years. From ensuring we had a testing time set up in order to receive the results within the required time-frame for our return flight, to the efficient testing process, and the AMSTAR transfer representative ensuring that we made it through flight check-in without any issues, everything was stress-free. We are looking forward to booking another vacation at Zoetry Agua or another AMResort soon!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Sunshine

    Reviewed by hanasusnikk(Dominican Republic) on Feb 13, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I went there with my family. We had the most amazing time. The weather was perfect and the people were amazing. They did anything you asked them. We had a lot of fun with the amazing choices of activities. everyday was different and even more fun. I especially want to mention Jose from entertainment. He was very nice and a very good entertainer. He always made activities more fun and easier to attend.