El Dorado Casitas Royale, by Karisma

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    What to expect (based on 7763 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Never Disappoints!

    Reviewed by Fauxginge() on Apr 02, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our third time at El Dorado, and second time at the Casitas. We love it so much that we became members last year! We have a couple that we met there the first time we were there 4yrs ago and since have become some of our closest friends! The week started with our arrival with Lomas who picked us up from the airport, then to meet up with Franco and Fabio who brought us champagne and made sure everything in our room in Casitas 3200 was everything we dreamed it could be! The outdoor shower and swim out pool from our room on the main level are our favorite parts of the room which is so beautiful! Our butlers Manuel and Alexis were AMAZING! Anything we could ever need, they made sure that we had it from reservations for dinner, massage appointments to after dinner shots left in our room at the end of the night. We had Kat and Gabby last year as our butlers and they took care of us this time even though they didn't have to! In the mornings we would get coffee, fruit and fresh warm pastries delivered to our room, then sit on our little patio and take in the sunrise. We did have to go and put books on our chairs around the pool or on a Bali bed, but it wasn't a big deal. The 32 pool bar tenders were fantastic also! Not only did Luis, Eduardo, and Jonathan make sure we were taken care of at the pool and on the beach with drinks, they would bring us little sandwiches before lunch and get our ice cream orders after lunch and bring it to us! We felt SO spoiled always! they make sure we were Our favorite breakfast place is Santa Fe. They have amazing breakfast burritos, mimosas and we LOVE Jose who was our server there and at the restaurant at the 32 pool. HIs energy was so positive and fun! At lunch we would eat at the 32 pool and Vicki is the cook there. Everything that she cooks is absolutely out of this world! The Palms restaurant is wonderful for lunch also! It is right on the beautiful turquoise water and we would have Gjarmo as our server who was wonderful also! We went to the members dinner at El Fuentes with a dinner show and a wine pairing dinner with entertainment that followed dinner! The food, the wine pairing and our server Carlos were out of this world! We had dinner at many of the restaurants, but our favorite experience was with Silvario at Di Italia. The food there was OK, but he made our experience there wonderful! My Husband and I had two couples massages each. One indoor in the spa with Rosa and Samuel and one in the morning outside at the sky beds! listening to the waves and getting a massage in the morning before it got to busy outside was such a relaxing experience! The beach and the water were mesmorising. They do have breakers to stop the waves from coming in and destroying the beaches, but you get used to them and color of the water becomes the focus! I cannot rave more about the service, the food, the rooms and the people that make the whole experience so memorable and magical!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Perfect Resort for our Wedding

    Reviewed by aadtravel22(Atlanta, Georgia) on Apr 01, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I decided to do a destination wedding, and after searching many resorts we decided upon El Dorado Royale Casitas for the big day. We coordinated our room block through Pamela Gramling from Destination Weddings and she was a rockstar. She was extremely attentive and helped all our guests book their accommodations without any hiccups. On to the resort - the staff here is TOP NOTCH. Our wedding coordinator was Paulina Ortiz and she was so incredibly helpful with every step of the planning! When we arrived, we met our day-of on-site wedding team who were also fantastic! Jazmin Mary and Dorit were so attentive to every detail, and the wedding day ran so smoothly due in large part to this fantastic staff. Our ceremony was at Gazebo 55 on the El Dorado Royale side of the resort. We moved the reception to another beach location at El Dorado Royale called Funetes Gazebo. We had 60 guests at our wedding and it was the perfect size. We had all the rooms in Enclave 25 at Casitas reserved for our group. We were all able to come to our private pool and bar area since we had all the rooms booked by our party. Guests that booked on the El Dorado Royale side of the resort could come to our pool as well. As for restaurants, our favorites were Kampai (Asian and Sushi), D'Italia Villas (Italian), as well as JoJos (more casual outdoor restaurant with Caribbean style food - the Shrimp Ceviche is a must). All in all this was a five star experience at a five star resort.

    Overall Amazing Experience

    Reviewed by zacharyh3720(Houston, Texas) on Mar 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort was a dream come true! It was better than we even imagined it could be. The service was superb (we’re talking better than Chick-fil-A), food was great, and the scenery and layout were tops!

    A fantastic time during a strange world order

    Reviewed by ErikS4200(Avon Lake, Ohio) on Mar 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I are Prestige members but haven’t been to El Dorado Royale for 17 years (our honeymoon.) This year we decided to try Casitas. We arrived on a Saturday and the place was bustling. We got a room in the 32 building, second floor. The room was great and the infinity pool on the 2nd floor was fine as well, getting sunshine in the morning. We had heard that the corner rooms in 30, 31 and 32 were extra special, but when we asked Fabio from Prestige he said they were booked up. Oh, well! Our butlers, Manuel and Alexis, made sure we had everything we needed, including special shots when we arrived at the room each night. The reservations we had made on the Prestige site were all in place. The first three days, I had to make sure to be up by 7 to reserve a beach bed. The beds and the chairs around the pool filled up quickly. The restaurants were all very good. We are at Kampai, D’Italia Casitas and Fuentè the first three nights. All were very good. Kampai was my wife’s favorite, but I probably give D’Italia Casitas the slight nod. Fuentè was members night, which gave us the wine pairings for free. We enjoyed the cooking show that goes on while you eat. The contortionist and women who climb high into the sky were also entertaining. On Tuesday morning, Fabio appeared at our beach bed. He now had availabilities at the corner rooms! We moved to 3001. The room was majestic. A bedroom, a walk in closet, living room, private pool, reserved beach bed (no more days getting up at 7) and a table at the end of a deck near the beach. We were also given the ability to order delivery from any restaurant on the property (well, more on that later.) While we ate at D’Italia Royale the first night, we chose to order in the final three nights. Gaby, Adrianna and Candido (on the others’ days off) all were amazing. They communicated with us via WhatsApp, drove us where we wanted to go and coordinated all our food, drinks and anything else we needed. Adrianna took special care to leave special things in the room each night. As the week progressed, the world impact of Covid-19 crawled into paradise. In addition to own work and home concerns, it became apparent that the population of the resort was dwindling. Some restaurants closed. We felt very sorry for the workers, as their livelihoods were being affected despite the fact Mexico has continued to have very few cases of the virus. Nevertheless, we could see how few people were left. We could see a few restaurants were closing because of the issue. On our last night we planned to order from Wine Kitchen, but for some reason they refused to let Candido bring us food to our room. So we tried another restaurant but they were closed without anyone’s knowledge. Finally after about 2 hours we got some food. It was frustrating, but with all that was going on it was understandable (with the exception of Wine Kitchen’s uncooperative attitude with Candido.) Our memories from this week will always be bittersweet, as we had an amazing room, resort and staff. At the same time this was one trip where we weren’t able to leave the real world behind, and the concerns for our fantastic resort team were all to real as well. Thank you to all at Casitas and Royale, and we hope the world dramas end soon for everyone, including in our home U.S. and in Mexico. We can’t wait to visit again.

    Honeymoon in Paradise

    Reviewed by hattielouisef(Cheltenham, United Kingdom) on Mar 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Me and my husband have just experienced the most incredible honeymoon here. The staff are wonderful! Maria Jose, Josie, Hugo, Mike and Jose in the entertainment team have incredible enthusiasm, they are so much fun and made our honeymoon extra special!!! The rooms are gorgeous with a spa bath and outdoor shower. The maids are excellent, and the rooms spotless with a nice turndown service. All bar staff and restaurant staff were SO attentive, and the quality of food was sensational! The team in the Italian restaurant in Casitas were extremely attentive, teaching us new Spanish words and gave us excellent food recommendations. On karaoke night in Guacomales bar- the staff went above and beyond to ensure the party was the most fun, nothing was too much to ask! The shows have been great! The Mexican fiesta is unreal! The lassou man was excellent! The Diva show - they were SO talented. The fire and drums show was so entertaining and the talent was brilliant! Can’t fault anything! Loved every moment!! Extra shout out to Maria Jose and Josie <3 they should be promoted!!