El Dorado Maroma by Karisma

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 6172 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Friends and fun at Maroma!

    Reviewed by 20MichelleS(Des Moines, Iowa) on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Had a wonderful time at Maroma! The best part of this visit was the staff! They had genuine care and concern to make sure this trip was top notch for us. Ingrid and Rene were a joy during our pool time. Great sense of humor...both of them. A joy to visit with. Hervey made us laugh many times. Wendy, Alex, Omar, Rafael and DJ Juan kept the entertainment going.

    Another week in Paradise!

    Reviewed by sznnn(Rockville MD) on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is a boutique resort in the Exotic Travelers/Karisma Family, and one of my favorites-the staff is beyond compare, each and every one of them--but here are some of my personal favs - Eli my beach butler, DJ Juan, Rafael, Alex, Enrique, Manuel all on the entertainment team -- my butlers Liz and Ele, even my prior butlers Victor and Oscar were helpful and kind once again...Bruno and Rebeca at member check-in, Joshua, Omar, Sabino, Iniobe (waitstaff), Willian (sommelier) and Enrican (unsure of spelling of his name but conducted tequila tastings and an all-around nice guy) Jocelyn and Max at the main lobby front desk, and the three Jorges that I met throughout the week! Oh! The guitar duo Luis and Diego on Tuesday nights were super fun too! These are the names that stick out in my mind but I am certain anyone who visits will return with an equally similar list, just more names if your memory is better than mine - the entire staff strives to make each visitor's vacation PERFECT! Well done, everyone! Obviously I HIGHLY recommend this resort, and I travel to Riviera Maya 4-6 times per year so have been to at least 14 different resorts in the region.

    Excellent enviroment

    Reviewed by 312nathane(Rockyview County) on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    If you want relaxing with incredible food and amazing staff this is the place. It is small and very quiet which is exactly what we wanted. Never wait in line for anything different don’t have to worry about finding a cabana or seat at the pool. The main bar has the best staff. Rene the bar tender is the best we have ever encountered and Ingrid is outstanding. The 2 of them alone made our holiday amazing. Roberto in the restaurant was also a very memorable and fantastic server. We will come back

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Relaxing Honeymoon at El Dorado Maroma

    Reviewed by aliao304() on Jan 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had the most relaxing honeymoon at El Dorado Maroma! We spent the week paddle boarding, swimming in the ocean and relaxing in the canopy beds on the beach. The service is incredible and the food is delicious; the resort is calm and quiet which is exactly what we were hoping for. The staff were so friendly and went above and beyond. Hervey and the rest of the entertainment staff Wendy, Alex, Omar, Rafael & DJ Juan made sure we were having fun and making the most of our vacation. Manuel, Eli and Enrique took great care of us on the beach, Betsabe and Omi made and brought us delicious drinks all day long, and Arturo and Oscar were incredible servers! We will definitely be returning for our 1-year anniversary.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Excellent Staff

    Reviewed by mcm16() on Jan 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Juan at Mio Italiano was a great server, he was very kind and gave great recommendations. Pedro and Gustavo (bartenders at Rick's bar) and Juan (DJ) were so much fun! They were very attentive and the service was great when in the lounge for karaoke. Wendy offered a very relaxing yoga class in the morning that was a great start to the day. Daisy on the beach is so kind and helpful! She goes out of her way to make sure you are comfortable and enjoying your vacation!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5