Grand Bahia Principe Coba

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 15876 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Second time

    Reviewed by 528derrickg() on Sep 23, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our second visit to the grand bahia principal. In Mexico, our first stay was at coba. And that was FANTASTIC, now we stayed at akumal, and it's %100 everything at this resort, is outstanding, starting from the front desk. To the room cleaning personnel. Everyone is professional. And will help you with any problems.

    Select another resort

    Reviewed by Jennifer A() on Sep 23, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This was my 4th trip to Mexico. If it would have been my first experience, I would have been highly disappointed and never returned. First, the air conditioning unit for the rooms was broken. We called maintenance several times. Initially we were told it was working and we needed to give it more time, we were told it was us and not the unit. Another maintenance tech came up the next day and told us the units were broken and he’d see what he could do-came back up in an hour and said that was a miscommunication. We then talked to another staff member and he confided in us that the large unit for the resort had been broken for a month and they still didn’t have it fixed-affirming what the one tech had informed us. He was able to get us a floor fan-on day 4 of our 5 day stay. We were told they couldn’t offer us another room because no other rooms were available. Our room was 76 degrees and humid the entire time. I explained to them that I have an underlying medical condition that is exacerbated by the heat-they didn’t care. I had to miss one of my excursions because I couldn’t get any respite from the heat in my own room which I’ve never had a problem with at the other resorts I’ve stayed in. Speaking of of the rooms, they are dated and smell musty. The sofa bed that is advertised is a mattress on a slab connected to the wall. With no air to circulate-that musty smell permeates everything. As far as the resort, there are mosquitos EVERYWHERE. Nothing is done to control them. I have over 30 mosquito bites. There were even mosquitos that made their way in the room and on to our 3rd floor balcony. The food was ok. You primarily need to eat in the buffet. The selections are the same every day. Our amstar rep was not available for the appointment we scheduled to book our excursion and return transportation. We had to wait an hour for him to show up after calling multiple times. We spent over an hour of our first day wasted. It was difficult to get trams as well. A lot of people walked. Some of the drivers ignored you, some said they didn’t understand. Overall, if you’re looking for a relaxing all inclusive experience-this is not the resort. There are much better options. The staff was not service oriented at all. Out of all the people we encountered, there was only one that was respectful and really helped make our vacation better. I thought the resort would work with us and give us a discount for our inconveniences-they were not helpful at all. We will not be going back to this resort and, honestly, not sure if I even want to return to Mexico at this point.

    Enjoyed our trip

    Reviewed by 27hannahy() on Sep 23, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    As a first timer to this resort and after reading a huge mix of positive and mostly negative reviews I was worried about my visit and did a lot of research. This is my review. If it’s too long or you don’t like what I’ve got to say then move along, I’m not looking to upset, offend or start arguments as these are personal opinions. This is purely to help others that have booked/are looking to book/are worried about visiting. If one thing I say helps one person then job done ??????? POSITIVES * All the food was delicious, I’m not a fussy eater but abroad I normally stick to what I know but there was enough choice at the buffets every night to have something different. The buffet is very repetitive despite apparently having theme nights. We used Coba buffet Kukulcan for breakfast, Pisces (Coba) or Las Orlas (Tulum) snack bars for lunch and the Coba buffet and all A La Cartes we tried were amazing. We ate at Tulum buffet for dinner one night and didn’t think it was up to much at all. For 14 nights we got 7 A La Carte bookings. We tried Tequila (Mexican), La Gran Tortuga (Brazilian), Portofino (Italian) x2, Mediterraneo (Mediterranean), Le Gourmet and Don Pablo (Gourmet formal restaurants). * Tipping mini fridge works! We tipped 50 peso and got an extra beer, an extra fizzy juice, 2 packets of crisps and a chocolate bar. * We had no Air Con issues * Pools are HUGE and clean, we had no ‘code browns’ the two weeks we were there in Sep, there was still more than enough kids about but luckily nothing spoiled the pools for us. * Beach was lovely, it was so hot and you get the sun a lot more as there is a better breeze so it’s easier to sit in the sun, no seaweed issues either as they do a great job of clearing it. * Weather was mad - pack spf50 and an umbrella if you visit in Sep ?? it is HOT! But thunder storms and lightning for an hour or so a few days out of 14 and one night from 8pm onwards it was torrential rain and the worst thunder and lightning I’ve ever seen. I was concerned about the weather but take no notice of the forecast like I did! ?? * TUI shop has anything you might run out of, the shop is next to Sports Bar, great idea to leave things that you’ve not got much left of as it could be a life saver for someone else! * Safe was fine and easy to use. Nothing went missing from the room. * Plenty of activities during the day - I reckon it would be a great hotel for kids. * Coco Bongo was the best night out I’ve ever experienced! Well worth every penny and I would happily do it all over again. We paid $150 per person for Royal Service and booked through the Coco Bongo Rep at the hotel, it was cheaper this way and more was included. Would highly recommend!!! Singing, dancing, circus acts, confetti, unlimited premium drinks, return transfers - really couldn’t fault the whole night! * Entertainment at the hotel was good, plenty section. Magic/cirus/80’s music/ABBA tribute/Queen tribute/Mexican bands. Circus and Magic shows would be great for kids but I would give them a miss if I was there again. Everything started bang on time too. * Lastly, the Grand Bahia Principe COBA Facebook page was one of the biggest helps to us. Lots of questions and answers and advice on there so definitely join the group if you think of going. NEGS * Walls are paper thin, we were there for 2 weeks and could hear everything our neighbours said/did ?? We were woken up a few times between 2-3am with their TV blaring loud and even contemplated knocking their door, this isn’t what you expect at a higher star resort. * Despite tipping staff I found some staff members very rude. Rudest barman was Jose at swim up pool bar at Coba main pool. I understand it’s very busy and drinks are in high demand so I was patiently waiting about 25 mins to get served. There was a lady next to me that raised her hand up to order when Jose was looking for who was next - this lady had been waiting a while before I had arrived - and he snapped at her and shouted there’s other people been waiting longer etc and she was a bit shocked, she was only trying to order and never intended to demand to be served. So I was sitting at the bar still waiting and my partner was behind me, Jose asked who wanted beers or pina colada (as they can do these in bulk) so my partner raised his hand for a beer, I turned round and smiled at him as he was getting served. Jose shouted at me “I have 2 hands I can’t serve everyone at once, people have been here longer than you!” He completely assumed I had made a comment regarding someone else getting served before me as I was laughing! I snapped back and said “that’s not what I said at all” and he started blubbering away in Spanish. We then went to the side of the pool and the other couple that he argued back with were there and I heard them speaking about it saying it wasn’t the first time he’s acted that rude. * The buggy/carts - they say on the top where they are going so you jump on what you think is the right one (ie Lobby Coba) then they ask where you’re going and send you to wait on different carts that don’t have where you’re going on them?? (ie Lobby Sian Kaan/Lonby Akumal)? Moved around a fair few times either at the stance you wait at or even once you’re on the cart, it’s very confusing, definitely give yourself an extra 15-20 mins to get to your dinner reservations. * Mexicans at the weekends ruined the stay for us I must say. They use the hotels at weekends so it turns into huge queues waiting to get in for breakfast and lunch, you don’t get a bed in the shade and even if you do, before you know it there’s a family of 15 right at your backside and leaning on your beds/using your beds and in a few occasions removing items from beds to steal them when people are in the pool!! We saw a group of 4 brits have to get out the pool and ask the Mexicans why they had moved their stuff and why they were sitting on their beds for the Mexicans to snap back in Spanish and not move? So the Brit’s took their stuff and left, awful!! And hotel staff walking round the pool saw it happen and never intervened! If they reserved the bed when they went for lunch for an hour or so then fair enough but they were in the pool ?? Queues for drinks get even worse at weekends too. Mexicans obviously speak Spanish and they barge in and get served quicker and way before anyone else that’s been waiting, they absolutely get priority at weekends which is a shame as normal guests almost get forgotten about. Some of the Mexicans were very rude to say the least, and as they’re only there at weekends they tip the bar staff more so obviously they’re going to get served quickest too. * Pirate night at Tulum beach on Saturdays. Do not do it, simple as that. Waste of money and time. It’s advertised as being on a pirate ship, it’s on Tulum beach. Had to wait over an hour to get fed with time passing with the worst ‘entertainment’ I’ve ever seen (basically 10 grown men being forced to play Simon says). The buffet was all freezing cold and the meat sections had actual pigs heads etc at them, so off-putting. We arrived at 7pm and left at 8:05pm. They charge $38 per person too ?? We only went as we got it “free” to then be hit with a $76 bill on check out that they forced us to pay to get our check out slip. I luckily took a picture of the ticket with the price crossed out and they said “it was to show how much it was”, honestly laughable, why would you cross the price out then? Whatever you do don’t book your dinner reservations with Sheila at the PR desk as she will give you things for “free” and give you an “extra” A La Carte booking when you then get charged for them on check out. Staff were extremely rude when dealing with the issue for us, I asked to speak to management and a customer service manager called Esmeralda Lorenzo came and she was so rude and no help and made us pay. Then I asked to speak to a Manager higher up and they wouldn’t allow it. Then I asked to speak to Sheila as maybe she remembered giving it to us for free but was told she “wasn’t working” that day, but Carlos working on check out had just phoned her so they lied to my face. It really spoiled the end of the holiday for us and for a 5 star resort I’d expect much better treatment from the staff, it was horrible the way they spoke and shouted at us, and I would expect for staff to believe the customers word over staff when we had proof too!!! What happened to customer is always right? Put me off going back here. Also if anyone knows how to approach getting our £80 back then please let me know, we’ve contacted a TUI rep and will be emailing a complaint to the hotel and customer service email address. * Hacienda - as a young couple we thought the Hacienda was rubbish. We went a couple nights during our stay and found it to be empty, quiet and really boring. They advertise Karaoke 9-11pm and DJ 11pm-2am. The first night we went it was meant to be 80’s music by the DJ. The place was dead and we waited till 11:20pm and there was still no DJ. * Hygiene in general - most of this is not the hotels fault obviously but some people are clatty. Wipe your cutlery before use and bring hand sanitizer. I witnessed a young boy drop chocolate sauce on a plate, pick it up and lick it off then walk away ?? Also at the Pisces snack bar we saw a grown man use a knife to scratch his back then put it back down at the spare place setting next to him and his partner for someone else to use ?? There was also grown/old couples picking and popping each other’s spots in the pool. We also had dirty towels a few times and when our room was cleaned with ‘fresh bedding’ it had specks of blood and suncream stains all over it. There was also some dirty marks on walls in the room and bathroom and the ceiling was quite bad with mould. * Not really a ‘negative’ but we had contacted the hotel and TUI to request a room within blocks 23-27 (as people had said these were the best ones) and we got block 17B. In the end we couldn’t have been happier in the block we were in, a stones throw away from the pool and bar and just a couple minutes to the lobby/buffet/sports bar/theatre. So I wouldn’t depend on getting the rooms as you request as it doesn’t always work ?? TOP TIPS * Believe it or not, we actually found we got bitten by mosquitos more when we wore the repellent! They are attracted to perfumes/aftershaves and sweet smells, so every night after showering you are bound to attract them. * Peso or Dollars is fine, we tended to use dollars for buying things/paying for trips and used pesos for tips. Bring currency with you, conversion rates in the hotel aren’t as good as the UK. However if you have pesos in large bills like 200 notes then hotel will change these to smaller notes for you for tipping etc. * Bring a beach towel of your own - the towels you get from hotel are all the exact same royal blue colour, it gets very difficult after a few drinks to remember which ones are yours or where you’re sitting if you don’t have a distinctive towel ?? * Bring inflatables, mosquito repellent, suncream etc from home, very expensive here. Bring an extension cable too, we only had one socket in the room. My top item I wish I took was Batiste dry shampoo, the humidity made my hair look like Hagrid so I gave up washing and drying it every night. * Make your dinner reservations as soon as you arrive, a la cartes fill up pretty fast. * Buy souvenirs etc at the market stalls at Hacienda and not in the hotel as very expensive again. * The $9 for 2 weeks wifi is worth it, use it all over resorts at pool/bars/restaurants/buffet/beach/rooms. And don’t worry, you will be given a map at check in which will be a godsend if you’re a newbie like we were. You will meet lovely people and have a great holiday, so relax, don’t worry and enjoy!! I would probably describe the hotel as 3/4 Star. I would definitely come back to Mexico but I would try a different hotel next time ??

    Second Trip just as good as the first

    Reviewed by Malaya567(Calgary, Canada) on Sep 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We returned to Coba with friends after our first trip in 2016, and we had We requested rooms near the other couple we travelled with and ended up right next to each other. Our rooms were cleaned and restocked daily, with no AC issues. The buffet and snack bar food was even better than last time. Almost all of the little changes we noticed since our last visit were improvements - it was fantastic! One con is that wifi is no longer free in your room. You can get free wifi in the lobbies, but sometimes the login didn't work. This wasn't a huge deal for us as we were there to unwind and unplug, but it would have been nice to have wifi in our rooms like we used to. The staff at this resort are wonderful. A special note for Julian, the bartender in the Golden Lobby. We ran into him on our second day, and for the rest of the trip went back to see him. If we were at the quiet/jaccuzzi pools, or the main one, he would make the trip to check in on us, and it was fantastic. He was so kind and personable and a delight to get to know over the course of a week...doesn't hurt that he can make a mean mojito! He made out trip that much better!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-4

    Service

    Service-5

    Truly Devine

    Reviewed by 454caitlind(Liverpool, United Kingdom) on Sep 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I stayed at the Grand Bahia Principe Coba in September 2019. From start to finish it was truly Devine. Our room was so clean and had just the right facilities. A fridge which you got free drinks ( Coca Cola, Fanta and Beer) that were restocked every day. The room also had tea and coffee and a flask and bottled water. The all inclusive Buffett was lovely. Breakfast, lunch and dinner. A few bits that were not the best, but can’t fault it. The restaurants on the resort were amazing aswell (le gourmet) was our favourite. The hotel pools were fantastic! A pool bar was on our resort, as many drinks as you want! Water park for children. The pool area was nice and lively but not too loud. We booked amazing excursions through the hotel at a very good price, far better the tui prices which are in the hotel. Over all just a truly amazing time spent here the beaches are beautiful and it’s an amazing atmosphere. Finally, saving the best until last. The staff. It was my first visit to Mexico and I didn’t know what to expect. I’ve never met nicer people. Every single person who worked there went above and beyond to help. They checked up on you, the drivers who drove the golf buggies around the resort were so friendly. Honestly, the staff & people of Mexico made our holiday. Some of the nicest people I’ve ever met. The staff truly deserve the best. Thankyou for having us. We will deffinetly be back.