Moon Palace Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 34282 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Ramon

    Reviewed by Anjmalikq() on Nov 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Italian restaurant Moon Palace, awesome server . Ramon was very attentive and gave us great options. He is a great waiter and has a good team behind him. This was probably our best dinner since we came

    Fabulous visit at Nizuc Moon Palace Cancun!

    Reviewed by Rebecca S() on Nov 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The couple days of rain didn't stop the fun. Great drinks, food, golf, pool and beach time. Entertainment staff made us feel comfortable and loved every day! Can't say enough about Guillermo, Oscar, Jay, Christen Gray(not sure if that's his real name) ?? and Vanessa! Miss the water zumba, aerobics and stretching already! You all rock!

    Family Vacation

    Reviewed by beckygregs() on Nov 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wonderful service and Alexandra Maldonado was so friendly and personable! The cart drivers were were great. I loved the spa experience and would recommend to anyone. Hope to come back with my husband.

    Moon Palace Wedding Coordinator

    Reviewed by Jtoyyyc() on Nov 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I'am a destination wedding videographer and I have had the pleasure of working at a lot of resorts in Cancun and their wedding staff closely. Moon palace and Daniela Alonso, their wedding Coordinator are far the best I have worked with. Daniela was so professional, knowledgeable and helpful that she made our job and time at moon palace a breeze. if you are getting married you definitely want to check out moon palace if you select it Daniela is the coordinator you want to plan with. And a big thank you to Armando this guy will put a smile on anyones face. just a lovely person.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Moon Palace

    Reviewed by 761ashl() on Nov 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Jonatan Cruz from PVP was amazing! He went above and beyond to help us plan our tours. He even waited late after his shift to make sure he gave us our confirmation for our tour! What great customer service!