Hilton Playa del Carmen, an All-inclusive Resort
Please note
The Hilton Playa del Carmen will undergo a renovation project commencing February 6, 2019 with an expected completion date of December 19, 2019. The renovation will be completed in the following phases;
- February 6 – Apr 30, 2019 – rooms in the Chichen tower, Mediterranean restaurant, coffee house, quiet pool and lobby;
- May 7 – July 20, 2019 – rooms in the Uxmal tower, Rincon Mexicano restaurant and Pelicanos restaurant;
- July 20 – October 15, 2019 – rooms in the Tulum tower, spa and Marie Marie restaurant;
- October 15 – December 15, 2019 – rooms in the Coba tower, Spice restaurant and elevators.
Work will be ongoing daily between the hours of 8 a.m. to 8 p.m. and guests will not have access to the areas under renovation. Some noise may be associated with this project however all efforts will be made to minimize any impact to guests.
Overview
Guests will discover an explosion of luxury around every corner. All provided in an atmosphere of casual elegance boasting a perfect beachfront location, steps from Playa del Carmen's famed Fifth Avenue.
Adults only 18+
Inclusions
- Daily activities
- Round-trip airport transfers
- Complimentary use of internet at the Business Center
- Fully equipped Life Fitness® Center & Stott Pilates®, spinning, aerobics and yoga sessions
- 2-line direct dial cordless telephone with bi-lingual voice mail and bathroom extension
- Unique “Magic Box” for discrete room service delivery
- Personalized check-in/check-out with welcome and departure refreshing cocktail and cold towel service
- Canopied shade beds & lounge chairs on the beach & at the pool, in-pool sun chaises and plush beach towels
- Exclusive Royal Beach Cabanas® upon availability
- Beach Butlers provide cold towel service, ice water, suntan lotion, newspapers, magazines and much more
- Gourmet Luxury All Inclusive restaurants with a la carte breakfast, lunch and dinner; “show cooking stations” for custom food preparation and an international buffet, including natural, low calorie, vegetarian and delicatessen-style menu choices
- Nightly entertainment
- 24 hour room service
- See included meal plans
- All taxes
Inclusions subject to change without notice at the discretion of the property. Some restrictions may apply.
Other fees
- $1.25 USD (plus tax) per room/per night
- Paid directly to the hotel
- Government of Quintana Roo environmental tax
Fees subject to change without notice at the discretion of the hotel, some restrictions may apply.

Rooms
All rooms include:
- 24 hour room service
- A/C
- Bathrobes
- Concierge service
- Housekeeping
- Mini-bar stocked daily
- Slippers
- Turndown service
- TV
Select a room type:
Junior Suite includes:
Room includes:
- 1 king bed, or 2 double beds
- 653 square feet
- No more than 4 guests in the room
- Balcony
- Ceiling fan
- Coffee maker
- Jetted tub
- Lit make-up mirror
Junior Suite Garden View includes:
Room includes:
- 1 king bed, or 2 double beds
- Garden view
- 653 square feet
- No more than 4 guests in the room
- Balcony
- Ceiling fan
- Coffee maker
- Jetted tub
- Lit make-up mirror
- Mini-bar
- Pillow top mattress
- Black out drapes
Junior Suite Pool View includes:
Room includes:
- 1 king bed, or 2 double beds
- Pool view
- 653 square feet
- No more than 4 guests in the room
- Balcony
- Ceiling fan
- Coffee maker
- Jetted tub
- Lit make-up mirror
- Mini-bar
- Pillow top mattress
Junior Suite Ocean View includes:
Room includes:
- 1 king bed, or 2 double beds
- Ocean view
- 653 square feet
- No more than 4 guests in the room
- Pillow top mattress
- Includes all the features of the Junior Suites plus better location with superb oceanview of the turquoise Caribbean
Junior Suite Swim Up includes:
Room includes:
- 1 king bed, or 2 double beds
- 653 square feet
- No more than 4 guests in the room
- Pillow top mattress
Junior Suite Ocean Front includes:
Room includes:
- 1 king bed
- Ocean view
- 653 square feet
- No more than 2 guests in the room
- Pillow top mattress
- Include all the features of the Junior Suites Ocean view
- Exclusive access to Chef's Plate gourmet restaurant (reservation required)
Amenities & activities
Accessibility
- Elevators
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
Age ranges
- Adults only
Bars and entertainment
Type | Amenities | |
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Lobby bar |
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Trade Winds Pool & Swim-up Bar |
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Pelicanos Beach Bar |
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Lobby Bar |
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Check-in and check-out times
Check-in time: 3 p.m.
Check-out time: 12 p.m.
Connectivity
Wi-Fi
- Room
- Throughout the property
Dining
Type of restaurant | Type of cuisine | Open for | Additional information | |
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El Mediterraneo |
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Rincon |
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Spice |
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Asiana |
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Pelicanos |
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Maria Marie |
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Barefoot |
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Coffee House |
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Chef’s Plate |
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Facilities
- Suites: 513
Health and wellness
- Fitness centre: On site
- Fitness classes: On site
- Salon: On site ($)
- Sauna steam room: On site ($)
- Spa: On site ($)
- Spa treatments: On site ($)
Location
Playa del Carmen
Riviera Maya, Mexico
52-984-877-2900
55 km from CUN
- Beach front
Meal and plan options
- All-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations required, dress code in effect)
- Unlimited international and domestic drinks
Pools and recreation
Pools
- Outdoor pools: 2
- Cabanas ($)
Water sports
- Non-motorized watersports: On site
- Snorkeling: On site
- Watersports centre: On site
Other sports
- Aerobics: On site
- Tennis courts: On site
Other activities
- Daily activities: On site
- Nightly entertainment: On site
- Tranquility pool
- Library
Shops and services
- Baggage check
- Business centre
- Concierge
- Dry cleaning ($)
- Gift shop
- Laundry services ($)
- Meeting facilities ($)
- Tour desk
- Wedding facilities ($)
Hilton Playa del Carmen, an All-inclusive Resort vacation offers
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