San Juan Marriott Resort & Stellaris Casino

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 7574 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Pre-Cruise at Marriott Stellaris in San Juan

    Reviewed by RaymondDriskill(Dallas, Texas) on Nov 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Fantastic. Everyone had a smile on their face and couldn't wait to see if we needed anything. Everyone ... and I mean Everyone was pleasant. I couldn't find a scowl or frown on anybody. I began to think it was fake, but the staff is genuinely friendly. Must be excellent management there. Very clean. Buffet breakfast is to die for. I hope to post pics. Would definitely stay there again. We are regular cruisers and this will now be our go-to hotel.

    Great hospitality - Fun Casino

    Reviewed by Carlos H() on Nov 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Went last month for a small business trip so I was only there for a couple days. Great hospitality shown by everyone, from the front desk all the way to croupiers. If his name is right “Anthony” was awesome in the black jack table (Took my money..lol) But friendly not just with me but everyone who sat at the table. Will definitely be planning a trip with the family!!!

    Service

    Reviewed by jsibert1() on Nov 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Melanie, was great! Comped our breakfast and drinks due to our room not being available immediately. Also she sent us a bottle of campaign for our honeymoon. This is the nicest resort on the beach!!!!!

    Awesome Hotel, Great Location

    Reviewed by scrappermom1011(South Windsor, Connecticut) on Nov 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just came back from our stay at the San Juan Marriott Resort. My sister and I went for her 50th birthday and a girls vacation. I cannot say enough about this hotel and the service we received. Every employee there was pleasant and helpful even if it was just opening the door for us every time we went into the lobby. We were upgraded to an oceanfront room when we checked in because there were no ocean view rooms ready. The room was fairly large with a balcony and we loved that the bathroom counter had plenty of room for both of us to spread out our toiletries. There was a small refrigerator in the room. My only disappointment was no microwave or even kuerig to make tea/coffee but that was a minor issue. The hotel itself was really nice. Everything seemed very new and maintained. The lobby was very spacious and had a large bar in the middle where there was live music Thursday through Sunday. It was actually really hopping at night with many people salsa dancing. The dance floor was so crowded people were dancing around the tables. We had some bar bites which were just ok but the live bands made up for any mediocre food. There was also La Panaderia in the lobby area which was a little take out place where you could pick up breakfast and coffee or sandwiches and salads for lunch. We bought stuff from there numerous times and everything was very tasty. The casino is right off the lobby. We only went in once but it was bigger than I expected and we did receive $30 in vouchers but you have to match that with your own $30. The pool area was awesome. There's a water slide (and yes we went down it!) and there was a pool bar that was pretty hopping especially on Sunday when the football games were on. We actually had lunch at the pool bar twice because the food was awesome. Fish tacos were great! Our first night we went to the outdoor bar at the Gingambo Restaurant and drank the BEST Rum Runners we ever had. Our bartender, Oneill, was fabulous! Accommodating and pleasant and made the best drinks we ever tasted. He was also at the pool bar the next day and continued his great customer service. The beach was beautiful and I loved the waves and the warm water. The guys setting up the chairs and umbrellas were efficient and would set your stuff up wherever you wanted. One side note: we were on the 17th floor and I've been in hotels where there aren't enough elevators and they were slow not the case here! Four elevators that were super fast! Definitely a plus. Last but not least this was a great location. There were many restaurants and bars right on the main drag in walking distance to our hotel. There were also other hotels in the area with restaurants and bars available. Also very close to Old San Juan. I would definitely return to this hotel when vacationing in Puerto Rico again.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-4

    Fitness Center

    Reviewed by RudyLeung(Puerto Rico) on Nov 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Fitness Center at this hotel is of the highest quality in terms of service, staff and equipment. Exercise equipment in the gym include treadmills, cycles, ellipticals, free weights, exercise machines, etc. Gym is air conditioned; free towels and bottled water. There are suana and shower facilities. Shampoo, soap and towels are provided here too. Staff makes frequent inspections to pick up used towels and to replenish with clean ones. Upon leaving the gym, you can help yourself to a fruit bottled water and hot, aromatic tea. I return to the gym at every opportunity because it's good for your health and is very inviting. Also, you can treat yourself to a massage.