Refund requests for exceptional circumstances

You may request a refund of your itinerary if you experience one of the following:

  • Death of the guest booked to travel with WestJet.
  • Death of an immediate family member or travel companion.
  • Jury duty summons affecting the dates of travel.

If your documentation is not written in English, French or Spanish, the document must be translated to one of these three languages.

Documentation is required in all cases and WestJet will not respond to requests that do not contain the proper documentation.

*Please note, if you are submitting this request, all persons on the same itinerary will be cancelled. If all guests on the itinerary do not need to cancel, contact our Service and Sales Centre (1-888-WESTJET).

*Required fields

Reason for request
Example: A1A1A1
Example: 5554443333
Example: ABCDEF
Example: 5554443333

Submit one of the following documents:

  • Copy of the Death Certificate
  • A copy of the page of the Last Will and Testament that determines the Executor
  • Copy of the Summons for Jury Duty

Note: A Marriage Certificate may be required if this is a spousal request.

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