Panama Jack Resorts Cancun

4.0 star rating

Quality accommodation with a variety of facilities and services.

    1. Home
    2. Destination Guide
    3. Mexico
    4. Cancun
    5. Panama Jack Resorts Cancun
    6. Panama Jack Resorts Cancun review

    What to expect (based on 10540 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Viaggio

    Reviewed by Sarah G() on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Viaggio is amazing! Had our dinner with Luis as the waiter who was very knowledgeable with wine and made fancy plate presentations for us. The manager, David, accommodated us when it rained for our supposed to be outdoor dinner and prepared a table for us swiftly. Food prepared by Diego was excellent too! Would definitely go back to this restaurant! ??????

    Michael allen

    Reviewed by 1955maria() on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My stay at panama jack Playa del Carmen was terrific , the food was great ,the room beautiful .we were treated very well by all staff but some were excellent: at the front desk jaqueline and Violeta were very friendly and helpful ,the solved a problem we had and said. It was their pleasure. Aaron the bell man always greeted us warmly and knew our names and answered our questions easily.the club concierge Veronica Delator assisted us with a big problem she understood we were upset and worked to resolve it. She contacted her superiors in the club and the hotel and fixed it to our satisfaction , a wonderful person ! At the Zarape restaurant the cook Fabian ,the captain Lucy , were excellent . Our waiter Oscar ( 3 times ! ) was amazing , professional , funny. The Ventanas restaurant was great ! The variety , display of food excellent ! The staff worked as a real team : Jose ,Antonio ,Rutilio and Rodiver took orders refilled drinks ,chatted , were very friendly , answered questions.also at ventanas were Edwardo and Gabriel ,they were excellent we enjoyed being with them . We ate all our breakfasts ,most lunches and several suppers there . the bartender at Las Olas bar ,Israel was very good , friendly and helpful , the waitress there Liliana, was terrific coming by to ask us if we needed anything ,very friendly . The woman at the coffee bar , Evritin was pleasant , and knowledgeable . The bartender Alahandro was very very good and friendly . Landry and Baquel were very good ,did their jobs very well . Also Hiram and Orlando were excellent : pleasant , helpful , great !

    Real Club Presentation

    Reviewed by Glenn N(Winnipeg, Canada) on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Our first experience at an all inclusive but not for a Vacation Opportunity presentation. This hotel is good and staff provided acceptable service. Room is above average but its location, right beside an elevator, was less than ideal. We could have asked for relocation but decided to suck it up as we were only there for 3 days. The presentation was billed as NOT like a Time Share but it surely had all the trappings of one! 90 minutes was respected, on our insistence, and our host Jorge O was very polite and understanding of our tough questions and ultimate rejection of the multiple offers tabled. If you have “been there, done that” politely decline the offer from Panama Jacks concierge staff. If never attended one, it will be an eye opener to hard sell tactics so be firm whenever you declare your FINAL position and the breakfast at the Hilton is slightly better than at Panama Jacks.

    Individual ratings:

    Location

    Location-3

    Service

    Service-4

    Value

    Value-3

    Almost perfect.

    Reviewed by MARTININTORRE(Dublin, Ireland) on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed at Panama Jack Cancun for 16 nights in August,5 people in 2 rooms.Everything was almost perfect just a couple of things need to be sorted.Firstly the good stuff , the food was excellent in all restaurants,the poolside entertainment very good ,the rooms well maintained, the staff excellent a special mention to Rodolfo Johnathan Roger Benji and Lucia at the pool. Johnathan in at sunset,Rubi in the bar,Jahir and Hector in Panama Jack coffee co,Gabriella and Savier in concierge and chef Carlos ,but really all staff where great.The only small things we found could be better where we arrived at 9pm after travelling 18 hours from Ireland and one of our two rooms was not ready until after 10pm. More outdoor nightly entertainment would be good and maybe an equal percentage of Spanish and English music to keep the majority of guests entertained and Also we found drinks very weak but everything else for our 16 days was excellent. We will return in 2020 all going well and we would highly recommend Panama jack Cancun.

    Real Club Presentation

    Reviewed by msal1234() on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Day 2 of our trip we had the oppurtunity to have a tour from the Real Club team and a breakfast alongside a lengthy explanation intro with multiple staff. They were very informative as to their specific programs, and will share the information with others who would be better fit for their program. Now lets enjoy our tirp.

    Individual ratings:

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5