Now Emerald Cancun

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 361 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Our vacation in paradise ??

    Reviewed by 964nadyap(Moscow, Russia) on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The location is great, it’s about 20 minutes from the airport and city center. The staff is amazing! Very helpful and friendly. Our room was very cozy and clean, with the great view ! We liked the quality and variety of food in the buffet , but we didn’t like the room service at all . There are a lot of restaurants with a different cuisine at the hotel. We had dinner in Spicy restaurant , there is a romantic atmosphere, nice view and good music. We ordered sushi , unfortunately,it wasn’t tasty. All restaurant’s staff is great! The are several swimming pools at the hotel, including the swimming pool for the adults, I think it’s good for that persons who likes quiet. We liked entertainment , there was something new every day. Thank all staff of Now Emerald for the great time we spent ! We would like to say thank you to Hanali Esquivel from the Amstar company, she arranged a wonderful excursion for us, and was very helpful! ? ??? ??? ?????????? ???????? ??? ?????? ?? ?????. ??????????????? ????? ????? ?????? ???????? ??? ?? ? ??? ???????? ?????????, ???? ?? ???????? ????? ????? ? ???????? ????????????, ?? ???? ?? ???????? ?? ??????? ? ????????? ??? ?? ???? ?????!! It was an ACCIDENT UPON DEPARTURE. We booked a car from the hotel and the driver brought us at the wrong terminal , although he and the hotel team asked about flight details. We barely missed the flight! And we had to find and pay for another car! ????? ???????? ???????? ??? ? ??? ??????, ???????????? ????????? ??? , ?? ? ???? ??? ?? ???? ??????.. I would be great if you improve the quality of room service food because it wasn’t tasty.

    Annual Mexico trip

    Reviewed by tmtroyal(Mount Royal, New Jersey) on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Im writing this during my stay and thought it would be helpful for those who have an upcoming trip. This was our annual Mexico trip (17 of us this time) and also celebrating our friends birthday. We booked way back in May after the resort was taken over by Now. I was trying to be optimistic but was very concerned based on the reviews that were posted but will have to agree with the many posts b4 mine that if you are looking for staying at an upscale luxurious place, this is not that place. But what you will get is excellent service, especially by Angelica and Luis in the main pool area, Christian entertainment in pool area and Montserrat in spa service. The food has been good-Asian-my favorite so far, followed by Italian, French and Mexican-restaurants require men to wear long pants. The breakfast buffet has been descent as well. The beach and the water are absolutely stunning. Ok, now not so positive part-the resort is outdated, tired and in desperate need of updates. One negative is that the rooms feel like your stuck in an 80's time warp. Thankfully, my room, 6th floor room-deluxe oceanfront, was clean, cold and had hot water but old and tired. It did have a great view. Most of my travel buddies also had ocean front rooms-most were okay but some had issues too. There are several pool areas to hang out at but the pools are in need of a good cleaning as there's missing tiles and mold build up around the stairs. If you booked this for a great price you may not be be disappointed by the lack of upscale feel it possesses but if that's part of your appeal you wont get that here. Most of those who have traveled with me are unfortunately, disappointed by its lack of upscale appeal and would not return even with all that have been positive.

    Now Emerald

    Reviewed by Matina28(Laval, Canada) on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My stay at Now Esmeralda My husband and I visited this hotel from November 1st to 8th. My impression is that the hotel,as a structure, still needs to improve a lot in order to reach the level the hotels in the region. On two occasions I got a small cockroach in the bathroom of my room. However, despite of this, the service is top notch. The staff is unbeatable. María, in the pool area, always attentive to our needs. James with his smile, it makes your day. He and the entertainment team are very good. Alexi, at the adult pool, Eddie at the Oriental restaurant and especially my recognition to Elias at the Scores Bar. The only place that I did not receive a good attention, neither of the girls who served as neither of the barman was in Bar Moments. The buffet at breakfast was excellent, quite varied and tasteful as was the food at the Oriental restaurant. Not so the food of the Italian restaurant and much less that of the Mexican, they seemed sad, without taste and also without variety. Overall, my husband and I really enjoyed our stay at this hotel. I know they are making arrangements to improve it and I am glad, because I would like to return. Although something that bothers me a lot are the people who are around the reception, it is impossible to pass by, without they wanting to sell you hotel memberships. What annoyance. Thanks to the hotel staff especially to the people already mentioned who made my holiday super special.

    Preferred lounge

    Reviewed by gaynorbeattie2333333(Northop, United Kingdom) on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Fab staff in the preferred lounge , this is the best bar in the hotel, mainly due to the staff Giovanni and Alberto,who are so helpful, nothing is too much trouble to these two guys, the service is excellent and they try to make youre holiday enjoyable, have spoken to Orlando and they deserve some recognition, thanks also to alexi , runs her legs off all day looking after everyone, always has a smile, we used the spa Martha, Lourdes and Carlos couldn't help enough, Martha gave the best massage I've had in ages thanks to her, please put some music on in the bar, would make for a great atmospheres, thanks to all staff they make this hotel,

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-5

    Service

    Service-5

    First All inclusive - Good Experience

    Reviewed by amoghe(Red Hook, New York) on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    the 4 of us (Me and 3 other friends) visited this resort from November 5 - 10, 2019. Overall I'd give this resort a very favorable review. This is not a 5 star or a 4 star all inclusive resort. The change in hotel name and staff has it headed it in the right direction, but it's not there yet. The location is excellent, and the facilities are excellent. The minor annoyances that I experienced in the resort made me give this resort the 3 start rating the it deserves. Our rooms were roomy and spacious.. We were on the sixth floor and outside our room was the roof of the resort (Not really pretty), but beyond the roof was a nice view of the river and a nice view of Cancun. What I could not figure out was the loud music we hear through the floors and walls every night coming from the Scores disco. We were on the 6th floor on the opposite side of the disco, but every night the music was clearly heard on the 6th floor in the halls and in my room.. I still don't understand how this noise wafted upwards so far away from the disco.. which i located one floor down from the main level! The transfers from/to the resort were very easy and we had no issues getting to the resort. The $200 credit is pretty much useless with the over priced massages. We found a better deal for the fish massage ($50 for 2). Why would you buy overpriced wine at $80 or $90 when the house wine was acceptable? My friends and I had some minor complaints (safe not working, leaks on faucets, temperature inconsistent). We didn't get a listing of daily activities until the middle of our visit.. In a five star resort, room maintenance and activities listing need to be perfect and consistent. The TV reception was consistently terrible across all channels. It was grainy and not HD quality on most of the stations. The resort facilities were impeccable, I especially enjoyed the quietness of the Adult pool. I found this pool was great with the lounge chairs in the pool and the pool side bar service was excellent. Our server was very friendly and provided us with suggestions and provided excellent service. The game room near the pool was nice! The secret passageway from the adult pool was a nice surprise. Through the passage way we were able to get to the grill for quick finger food like hot dogs and burgers. The passage from the adult pool takes you to the workout facility and this gym was well kept, If you want to go to a resort where there is no pressure to do anything, and you want to just lounge by the multiple pools, this place is for you. I especially liked the swim up bar at the main pool area. This pool area has multiple pool areas and as you can guess, it is noisy. You can easily find a place to lounge, regardless of where you decide to chill. For me the best place to get coffee was the Cafe near the adult pool. The unsweetened vanilla late was my choice. They have cookies and fruits and as well here.. Service here was outstanding. The variety and quality of food across the resort is excellent! Mexican, French, Italian, Asian, Sushi(Outdoor) and the Grill (outdoor). The buffet restaurant was well stocked with a variety,.. I loved the omelette station and the variety of juices and smoked salmon. Beyond that the rest of the buffet is average quality. If you go for breakfast, you must go early, or you will be waiting up to 30 minutes. One day we went to Sushi and they told us that they had no chopsticks nor any forks.. In what 5 star resort would a server tell you that?? Unbelievable! Another annoyance that bothered me across the resort was the temperature in the public spaces. I found myself sweating in the lobby and in the bar on the main level. To get this resort to the next level they must address the inconsistency in teperature across the indoor facilities. We missed most of the entertainment at night, but when I saw what was being done, I was not really impressed. The last night's fire show was impressive. The best part of this resort is hands down the access to the beach and the daily beach volleyball. Additionally, the bar service across the resort was impressive. This was 5 star service. One thing you have to remember that wherever u go for dinner you must have long pants and collared shirts.. this I found to be acceptable and this is published at all the restaurants. Another annoyance: Wine tasting of the house wine? Oh come on! We were pressured to join the wine tasting (only 5 of us were there!) and we wasted almost an hour tasting house wine which we drank every night.. A wine tasting for house wine? This is one hour that I lost, where I could have been in the pool or playing volleyball! I know I've written a lot, but many of the points above were what I observed. I've never been in an all inclusive resort, so overall I did not feel like I was in a 5 star all inclusive resort.

    Individual ratings:

    Location

    Location-3

    Service

    Service-5

    Value

    Value-3