Secrets Playa Mujeres Golf & Spa Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 6147 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Fantastic vacation

    Reviewed by jerseytandrews() on Sep 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This ranks right up there with one of my favorite vacations of all time. Any reviews you read about the food being bad or anything else, disregard. Not everyone will be pleased no matter how good it is. We did not have a bad meal. El Patio was awesome. Fernando was beyond helpful and really went out of his way to make our vacation memorable. The first night I asked for tacos the way locals would eat them. They brought me several kinds. I asked how the meat was made for one of them (outstanding) and he had the chef come and explain it as he translated. Above and beyond. Portofino was also a wonderful experience, as was Brazilian barbecue at Dreams and Bordeaux. I didn’t have any desire to go to Bordeaux but glad I did. Can not recommend the chocolate soufflé enough. Seaside Grill was also good. We got a good laugh at one of the desserts. Described as a “man jar” of dessert. The picture is below. Lol! Golf carts were very pleasant and never more than a minute wait. Housekeeping was impeccable. Concierge was a lifesaver. I left my OLD kindle at the beach or pool. Who knows. I got it back. Never expected to but it was a pleasant surprise. Preferred was worth it for the cabanas alone. The beach bar was so nice with the swings. Service was great on the beach as well but I really wanted to swing so I went up at one point. Pool volleyball was a blast. The rules were um, different, but who cares. On vacation in a gorgeous resort, playing a sport under the sun for “free drinks”, LOL! The competitive side of me was happy for these altered rules causing us to win each game. So much fun. Our room, fifth floor ocean view was what dreams are made of. Felt completely pampered and the relaxation channel they put on when they turn down your bed is.....different. I found it very relaxing. The husband found it very weird. Judge for yourself. I really cannot day enough good about Secrets. It was just an incredible trip. Venturing out-renting a golf cart on Isla Mujeres is lots of fun. The turtle farm was very interesting. International Jewelry with Armando was great. We met him in line for the ferry on the way over. He’s very sweet. Gave us great tips. Don’t believe anyone saying they were your server at the resort the night before. Take pictures of your golf cart when you get it. Come in for tequila or bathroom. This is where I received an education on tequila. Of all places. But it was so informative. I had a broken piece of jewelry, asked them to fix it and they did such a great job. Delphinus couples swim was AMAZING!! Pictures were very expensive and my video isn’t working but I’ll work that out tomorrow. No fault of the resort. Got a driver named Many for a day in Cancun. So much fun. Went to the Plaza La Isla for shopping, Mercado 28, and had him take us to a local taco place to join us for lunch. Back to Secrets Don’t hesitate. If you want to escape the daily grind in a beautiful location and be well cared for, come here. Watered down drinks? Nah. Tell them you want it strong. They’ll do it. They want you to enjoy yourself and come back. Preferred Club-worth it completely. Spa? I got a decent facial. They’re expensive but you get coupons and a discount so it’s comparable to what you pay in a nice spa in the USA.

    Very disappointed

    Reviewed by kingscommon(Phoenix, Arizona) on Sep 27, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I have stayed at two other Secrets so I had pretty high expectations. The first issue was our room would not cool down. We requested to get a cooler room several times and they finally moved us which was great. It took some coercing. We moved to a lower floor. The rooms are all very nice and clean. The service in the resort is very good and the Covid safety protocols are top notch. Our main complaint is in the food. The omelette and cheeseburger were fine but every other thing we tried was atrocious. We tried different restaurants and they all had the same bland, poor quality dishes. We ate at Dreams as well. It was overall barely edible imo. It’s of poor quality and not tasty. The beach is beautiful and the pools are great. Drinks are watered down like some of the other AIs. I can’t recommend this resort due to the food and AC issues.

    Lovely , relaxing time.

    Reviewed by Heidi S(Willow Beach, Arizona) on Sep 27, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had a delightfully relaxing time at Secrets Playa Mujeres. The highlight of our trip was the spa. We had amazing massages and the hydrotherapy circuit was quiet, peaceful, and rejuvenating. The beach and the pool were lovely, and the food and drinks were excellent. There were some things that we disliked like having to take golf carts to get to dinner, the lobby, the spa, and Dreams, but overall it was a very nice vacation.

    Anniversary Trip

    Reviewed by Giselleloves2travel() on Sep 27, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My husband & I went to Secrets for our 21st anniversary. We had never stayed at a Secrets before so I had lots of questions before we went. I emailed Maria Carrillo in reservations many many times and every time she answered my questions. She is a wonderful employee who knows her stuff! When you book make sure you contact her with any questions! The first email I sent I got a different person and they just told me ask when I got there. So I waited a day and emailed same question and that's when I got Maria. So glad I did. As far as the actual resort, the grounds are spectacular, the staff are super friendly, and the sea water is so warm. We upgraded and did preferred which was a wise choice. If you go preferred stop in at preferred club and get snacks and drinks. They have alcohol that regular bars don't. At swim up bar get Francisco as your bartender, he's the most knowledgeable. If you want a cabana on beach go early in morning and reserve each day with the beach concierge. They fill up early. The hydrotherapy at the spa was top notch! As far as excursions we did the couples dolphin experience at Dreams resort next door and it was spectacular. The skyride was relaxing and gives you a birds eye view of the beautiful Caribbean sea. The jungle cruise & snorkeling was great. We actually saw more fish snorkeling here than in Maui. We also took ferry over to Isle Mujeras Island and rented a golf cart to drive around Island. Ice Bar was a fun and freezing experience. Go to Limon for dinner, it's not on the "tourist" path. The Secrets resort is huge. There is more to see and do than you think. They have golf carts that take you wherever you want to go on the two resort properties. I suggest the first day you have them take you all around so you can acquaint yourself with everything. There were some things we didn't find until our last night there. Remember to tip your driver.

    Secrets is the cure!!

    Reviewed by Matt T(McKinney, Texas) on Sep 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have traveled to many of the Secrets brands over the years and they never disappoint. Secrets Playa Mujeres is one of our favorites. The property is gorgeous. The beach is clean and the water is amazing. There are many restaurants to dine at, all our wonderful. The resort is next to Dreams and provide another several restaurants to choose from and a fun ice cream shop. The rooms are very spacious, great views of the ocean and pools. There is daily cleaning service. They go above and beyond to keep things extra clean in your room, the restaurants and the entire property. We love the coffee shop. It was a real treat for us to be greeted by many of our Secrets Staff friends. Wilder who runs the show is so kind and always saying hi and making sure we are good and enjoying ourselves. Seems like everyone knows Omar the bellman, such a delight, always helpful and happy. We were able to make new "staff" friends too. Aldo from Oceano totally stood out and gave us the best lunch experience. We have special request that he said no problemo and made it happen. Daniela in the evening at Oceano was wonderful too. El Patio we saw our friend Melchor, you talk about a happy dude, wow!! Heyden the Bordeaux manager made our rainy night dining experience extra special. Sheydi at Himitsue was lovely as well. Every morning for breakfast we would sit outside and Enrique became a good friend, very kind young man and a great help. Seaside dinner our new friend Santiago did a good job. We made a new pool side bar tender friend from Dreams Jesus, he nailed my custom daily margaritas. Really the entire staff are there to please and they do it all w/ a smile on their face....yes I could tell even with masks on they were happy to help and make our stay enjoyable. One quick tip. Make sure if they have any outdoor dinner nights like Caribbean Night or Fiesta Night you check it out, fun shows and the food is extra yummy!! We highly recommend Secrets Playa Mujeres for a vacation destination....now go!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5