Hotel Playa Cayo Santa Maria

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 8476 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great hotel and staff

    Reviewed by ScubaDiver-m7() on Jan 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Went to the hotel multiple times and I will keep coming back. The activities at the beach and pool are great with the entertainment staff, exercise, dance lessons and I especially love the aqua gym everyday. I don't have kids but there is plenty for them to do with special themed days, like pirate day, ecology and more. Great shows every night close to the lobby. Thank you so much to the entertainment staff who work incredibly hard and are really friendly: Lisdi, Yordi, Ray, Vitty, Lany, Yailen, Yadi, Rodney and the baby club staff, Susu and Maylu. ?? Service customer is amazing, great team ? Many choice of restaurants, really friendly staff, can't wait to go back!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    A family away from home

    Reviewed by lasdunaslover() on Jan 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I was there from the 19th to 28th of dec. My first visit at this resort but been in Cuba over 20 times. About the rooms : my bathroom had been renovated, room cleaned perfectly everyday. I was in building 7 with a great view on the ocean even from the second floor. The personnel : was efficient and courtious from the reception to the animation team, but in my case some of them stood out and they are Yaidelis Calvo Reyes(customer relation Director), Leinier Abreu waiter at the lobby bar, Yailen & Yadirka & Leo (animators-entertainers-etc....) There is always something going on somewhere with this bunch of energetic and unstoppable bunch of people. Regards to all of them.

    Individual ratings:

    Service

    Service-5

    Value

    Value-4

    Great Resort

    Reviewed by U2799ZCmichelles(Sudbury, Canada) on Jan 27, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I was very nervous about going to Cuba because when I went over 10 years ago, the food was horrible BUT Playa Cayo Santa Maria was very good, beyond my expectations. The a la cartes were very good. My husband and I very favourite place to eat at lunch was the beach restaurant and the grill at the ocean. The breakfast buffet was very good and no line ups because they have 3 omelette stations. Make sure to bring baby wipes to wash your face as Cuba does not have face cloths. They only provide one beach towel each for the week so some return clients, I noticed, brought some from home. I would also recommend bringing ketchup & mustard packets. I heard prior to going that if you typically have issues with sand fly bites to take B12 for 1 month before and during your stay. I have had them at three different resorts so I did what was recommended and did not get one bite. Not sure if it was just coincidence. Big shout out to Yaidelis Calvo Reyes, the service manager, who went out of her way to make our stay better. Also, Joice at the beer bar, Reuben at the pool bar, Mario at the buffet, Guy at the lobby bar and the beautiful lady at the grill, sorry, can't remember her name. All in all, it was a great experience and hope to return with our 3 adult children. Only recommendation is for the bathrooms by the pool and beer bar to be cleaned more often.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Service

    Service-4

    Amazing Time at Playa Cayo

    Reviewed by B8481GAlucasc() on Jan 26, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Just arrived home from our family vacation @ Playa Cayo Santa Maria. Beautiful resort. Breathtaking beach. Food was really good. The best part of our trip was the Cuban people. One of the staff that really stood out to my family and I was Elianny at the snack bar. Elianny was our server and she was amazing. So friendly and kind. She was very nice to our children. We decided a few times to skip the buffet for lunch and head straight to the snack bar because we knew Elianny would be there. Thank you so much for making our family vacation so special.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-4

    Very nice place??????

    Reviewed by tracyrX8232VZ() on Jan 26, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    It was my third time at this resort. Great place. Everyone was friendly, the hotel was very clean, the entertainment team are great, especially Victor who never failed to make us laugh! Personally, I found Victor one of the best animators at the resort. ??. Well come and hope to to Victor there to make me laugh again.