W Fort Lauderdale

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 731 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Raw Chicken

    Reviewed by michellegG3306CW(Celebration, Florida) on Oct 12, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I decided to stay at the W Hotel to celebrate my 30th birthday. I booked the “Marvelous” Two Bedroom Suite. At first glance the room looks nice but when you start to look at the details of the rooms are beat and run down. One of our showers didn’t even work properly and had mold. Not what you would expect to get after paying over $500 a night for a room. Now for the worst part, I ordered in room dining and ordered the chicken Cesar salad. The chicken comes chopped up on top of the bed of lettuce. As I was halfway eating through the chicken I noticed that I was eating raw undercooked chicken. I was in shock and completely grossed out. How does the kitchen after cutting the chicken not even notice it was raw and send it out. So careless! When I brought this up to management, I spoke with the Director of Guest Experience Raul Lopez and he said all he could do was refund my in room dining and file a report and winking at me. Seriously?! Like your establishment served me raw chicken and put me at risk of getting food poising on my birthday! I came here to have a nice relaxing stay and instead I got shocked and grossed out. Raul needs to do a better job of taking Guests seriously and attending to them. With his attitude, how does he even have a position of director of guest relations. It wasn’t until I spoke with the Welcome Desk Manager Rita, that I felt more attended to. She offered a $100 dollar hotel credit, which personally I still do not think makes up for such an experience but at least she tried and cared more than Raul. I am going to follow up with this issue, with a formal complaint to Marriot corporate and file a complaint with the local health department. Someone could of gotten seriously sick from this. Imagine if was an elderly person or child who ate that. All I can say, I have stayed at the W Fort Lauderdale many times and I am never coming back. It has gone down in quality in every sense of the word. Such a disappointment.

    Grandkids getaway

    Reviewed by ckurth0409(Austin, Texas) on Oct 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great location to the beach. The staff was excellent. In looking for something to do with the grandkids the staff suggested a trip to the everglades to see alligators. Good tour for 4. 2 adults and 2 kids $216.00 We were picked up at the hotel and returned 3.5 hours later. Boat trip of 1 hour in length and a short show by 1 of The Gator Boys of TV fame. Weather was great mid 80's every day.

    Beautiful Property

    Reviewed by ChicletSmile() on Oct 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had such a great time here! The room was gorgeous, the staff was friendly and accommodating. The Living Room area by the front desk is a cool place to hang out... we lounged around and played giant connect four and jenga. Literally on the beach...Jake who helped us with our beach chairs and umbrella was funny and attentive. The breakfast at El Vez Sunday morning was delicuous! The only complaint was that all their overhead AC vents dripped water onto the below seats. Would definitely return!

    Dinner in the lounge

    Reviewed by Sergio J() on Oct 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Kichelle showed us an amazing time while we dined in the living room. The setting in there was very warm . And her service was top notch. I can’t wait to return with my party to do it again. And kichelle and skyler will be the only ones allowed to see us through.

    ABSOLUTELY LOVE!

    Reviewed by Belen A() on Oct 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The service and attentiveness of the staff at the W is just beyond! Love this property! Came here for a pool day! Skylar took care of me and made sure all of my accommodations! Came for my birthday again int he lounge and again Skylar took care of all things and Kichelle was AMAZING! Made sure all my guest were taken care of. Thank you so much made my birthday night the best night ever! Love them!