Hilton Hawaiian Village Waikiki Beach Resort

Loved it here! So perfect! We stayed in the Kalia tower of the Hilton Grand Vacation. Location was perfect- right next to the kids pool. Then there’s the lagoon for more water activities. Then there was the beach. All by our hotel. The suite was prefect with everything you need in the kitchen (microwave, fridge, dishes, utensils, etc). There’s also table and chairs for you to eat at inside and outside on balcony. Room was spacious and clean. We can’t wait to come back!

Having a horrible experience with these people. I booked and paid for a 7 day stay, phone call was recorded and thought we were on our way to a great graduation celebration with my family. This is the 4th time I stay at the Hilton and have brought them so much business through referrals. My sister in law even got married here due to our recommendation. So far, you can directly tie me to 60 nights spent there between fiends and family. So I decided to join and that’s where my problems started. Everything was confirmed and now they tell me it was a mistake. Recording was pulled and verified. Still no solution. No one manager or Regional has reached out to attempt to resolve. Please Help! Need a District Manager to make this right!

Too much people in the pool area. They have too many towers and they dont add any more pools or hot tub. Getting in the hot tub is hard to get into. The front desk has a little attitude problem. I feel like if your not Asian they dont pay attention to you. Staff seems short staff at night. I stand in the lagoon tower was very nice to be close to beach area, but the elevator was horrible. The staff uses the same elevator so coming down was hard when they have all their equipment and these no room to get in.

This beautiful resort made our trip extra special and memorable. We had a spacious 2 bedroom suite with 2 nice sized bathrooms, 2 balconies with lagoon and ocean view and an extra large living room area. The full size kitchen was stocked with utensils, and the dining table was large enough for all six of us. Although we didn't use it because we couldn't resist the balcony view which easily accommodated 4 chairs and a large table. One small little thing which could have been better was that we were registered as 4 adults and 2 children, so they should have known we would be needing the fold out sofa bed? When we arrived we had to pull out the bed, and the mattress didn't have linen. We had to find someone and ask for bedding. A staff member returned quickly with two sheets, one blanket and one pillow. I was told "Here you are". After a long flight with 2 small kids we weren't really in the mood to make a bed. The sheets didn't fit and we were one pillow short. Not a big deal, but that was the only complaint with our stay. Everything else far exceeded our expectations. The staff was very friendly and helpful. I got several text messages asking if there was anything we needed. The entire resort was clean and updated- it IS absolutely gorgeous! It was by far our favorite resort!

We've been visiting Hawaii annually for the past 2 decades and stayed at the Hilton Hawaiian Village Lagoon Tower for the past 7 years once we became parents. We chose the Lagoon Tower as the units offer the amenities of a condo such as kitchen and laundry plus the offerings of a full service hotel ... housekeeping. This year we stayed in unit 461. We're extremely pleased with the room and housekeeping service. We will be booking for our next stay in 2020 for the kids March break.