Hilton Hawaiian Village Waikiki Beach Resort

My husband and I went on our Hawaii Honeymoon from 4/3-4/9 and stayed at the lagoon tower - hands down the best sunset view and location of all the towers. Only 4 people were allowed in the elevator at times and there were only 3 elevators, average wait time for elevator was 15-20 mins on Weekends but about 5-10 on weekdays. Not all of the vendors are open (Lanikai Juice and Honolulu Cookie company among others are closed) but there were lots of guests. The line at Lappert’s Ice Cream was out the door all day except from 3-4 pm, great overall stay, though front desk don’t really pick up the phone if calling from your room.

I have been staying here for 10 years. Love it! It is close to the beach, has its own lagoon and activities. We rode the water bikes in the lagoon and had a blast. We were there close to the weekend and could see and hear the luau from our window.

Lagoon Towers Studio Review 06:30 yoga was amazing! (Weekdays with Taylor and weekend with Vanessa) The toiletries smell great! 45 minute owners update and no pressure! *********************************** Guest service phone line takes forever. Elevator lines are ridiculously long. Paint in bathroom was very dirty and chipped (near doorway). Stains on carpet near refrigerator. Reception seemed condescending because we were in Lagoon Towers and didn’t acknowledge us as owners. No texting/messing guest services like other HGVCs. The line for pool towels is absolutely ridiculous. There has to be a better system. One mirror in the whole room and it’s not full length and it’s in the bathroom. The shower is very, very small. There isn’t even a ledge on two ends of the tub. Shower head is a handheld, not an attached fixture.

If I could give a one word review it would be “UNORGANIZED” no beach towels day we arrived, our amenities/ pool slides close but other pools at sister hotels just yards away are open. The check in instructions via email need to be edited as there is incorrect information and missing information causing mayhem in the lobby. I complained I was told “sorry it’s because of Covid” what does towels have to do with Covid? I had to purchase 5 expensive towels for my family day of arrival! Then my friend complains for his stay and household and gets a $100 credit for his parking but I get a sorry it’s because of Covid. I want a manager to reach out to me.

Not enough services available for the swarm of people booked. Public areas incl lobbies, elevators & pools & poolside bathrooms looked like bacteria/viral breeding grounds. This place may be good for families with kids, but as 2 adult couples, we were disappointed & grossed out. We understand the need to recoup costs post-pandemic, but we got the sense that management/housekeeping could not keep pace with the crowds; plus, charging Resort fees for a facility that can not offer Resort amenities is greedy & unfair. If you just want a leisurely adult vacation, don't come here! The pools close at 6p; there's no pool-side food/bar service available; no jacuzzis; all dining options are in a claustrophobic mall-like cluster WITHOUT an ocean view; mini-mart prices are ridiculously high; there are crowds everywhere. I get it: you're in Hawaii; how can you complain? But when you think you're going to a Resort, you think relaxation, right? This place is anything but. There are a ton of similarly-priced options along the beach. We'll stay there next time.