Luana Waikiki Hotel & Suites

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 1862 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Old

    Reviewed by peppabunny(Orange County, California) on Oct 10, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    It’s an old hotel but the suite we booked and was upgraded to was spacious for the party of 5. Huge kitchen, 2 bedrooms and a washer and dryer were so convenient. We booked an ocean view room and was upgraded to a bigger 2 bedrooms instead of 1 but t no ocean view. The only person who was complaining about it was my mom. She wanted an ocean view room. She also always prefers newer hotels so she wouldn’t stop complaining about how old it was. I mean old windows, old AC, old washer and dryer . Z everything was old. But again spacious. We had maintenance workers come in few times while we were in the room to gain an access to our lanai where there was a hanging gondola thing was at - we didn’t mind it but it would definitely be a disturbance to some people... and it might concern some parents because it’s just hanging right above your head in the lanai. I didn’t let my toddler go to lanai. Tiny pool but our toddler loved it. It’s about 15 min walk to pretty much every popular spots like shopping centers and beaches. We were with seniors and a toddler so we Ubered a lot. The best thing about this hotel is that Fish Hook cafe downstairs. We got four vouchers for $40 off to use at the restaurant and their food was a bomb. I repeat - for the space and price we paid I think it was good but definitely an old hotel that needs serious upgrade. One of the hair dryers made a really loud sound I hesitated using it at night. You can’t tell the temperature on the old display panel. One window didn’t shut all the way.

    Excellent visit

    Reviewed by MatthewNHFX(Halifax, Nova Scotia, Canada) on Sep 23, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I am thoroughly happy and enjoyed my stay at Luana! The staff was amazing and was very helpful in getting us whatever we needed! Although the room was a little antiquated, the beds were very comfortable and the rooms was spacious and the restaurant below the hotel was very affordable! We were given a $10 voucher for each day we stayed! The towel service in addition to a free DVD rental was another perk! I highly recommend this location for its excellent price, location, and service from the staff at Luana!

    Good location

    Reviewed by Kiwiintheus(Levin, New Zealand) on Sep 15, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I stayed for a week and appreciated the location, close to the beach and shopping. The room itself was average, the tile floors didn’t appear to get cleaned each day so were gritty underfoot, the shower was big but the shower hose was positioned so water went all over the floor and there wasn’t anywhere to put your products except balanced on the rails and no where for bar of soap.

    Please pass on this one

    Reviewed by kimevans69(Beallsville, Ohio) on Sep 13, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We stayed 4 days at the Luana. Was going to give this hotel a solid 3 stars out of 5 but while waiting to be picked up by our transfer shuttle I decided I better use the restroom before getting on the shuttle. I was told that I must have a room key to use the restroom......this was 10 minutes after handing mine in. Due to poor customer service I can only give 2 stars. The pool closes at sunset!!! What hotel has these rules?? Had we known about this prior to booking we would have definitely passed. They also advertise that there is a bar, we never seen it open and the restaurant is only open for minimal hours in the morning. Very outdated. Not sure how they can charge a “Resort Fee”.....

    Awesome staff

    Reviewed by Naimah_ham() on Sep 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I had a great stay at the luana hotel. I had an issue with the first room I was in and Kim and Jessica at the front desk worked hard to solve my problem with an upgrade to allow me to cook during my long stay there. Besides that, all of the staff was amazing, from the valet to the housekeepers to the pool staff. The hotel is always clean, the pool area was great, and the location is perfect. Would definitely recommend this hotel to anyone!