TripAdvisor Traveler Rating

The hotel is a bit dated and in the process of renovation. The renovation noises were beyond loud during my stay. Everyone who worked at the hotel were friendly and professional. The rooms were a bit small, and the beds had tape on the headboards. The balcony of the room had an amazing view of the beach and ocean. Breakfast was on the gourmet level. The frittata; the garlic chicken with mochi waffle--all was delicious and bountiful along with fresh poured Kona coffee. The drinks at the bar were on the light side with hardly any alcohol and one of the worst mai tais in Hawaii. The beach chairs were great to take across the street to the beach. The pool is small and nothing special. The hotel is located in an area full of restaurants and bars. I am hoping the renovations bring the hotel into the 2020s for now is like a hotel stuck in 1980. I would return after the renovations and try again.

My husband and I visited this lovely property for 10 nights in March for my 60th Birthday and our 36th Wedding Anniversary. It was our first stay at The Sheraton Princess Kaiulani having travelled to Hawaii 4 times previously staying at other properties. Our room had be renovated recently and was very comfortable and the housekeeping staff very lovely and efficient. The pool staff were a little distant and did not seem to be concerned about the needs of people around the pool area. The food was always lovely at the hotel and plenty of it. I was a little disappointed that we were not advised that renovations were happening as you do not expect to spend your holiday lying beside the pool listening to drilling. The most disappointing thing about our stay was our room (25th Floor)was facing the International Market Place and the noise at night was terrible as the place partied until 2am every night. Even with our door closed this could be heard and if you are a light sleeper forget getting to sleep until after this finishes.This was the general complaint from all the people we met. Value for money The Sheraton Princess Kaiulani is very much worth it if you can tolerate noise.

We stayed at Princess Kaiulani on October 2022 for my birthday and it has been on my mind at all the time to write this review. Since we are traveling again and staying at this hotel for the second time means that we had a great time. First thing first: location: The hotel is in excellent location, right in the middle of everything that’s happening, in the middle of the street entertainment, not a beach front hotel but just a cross from it. 1 min walk right in the middle of all the stores and various restaurants where you can choose to eat from. Few meters away from Duke Kahanamoku statue. We ate most of our breakfasts and lunches at the hotel it was convenient and delish. Hotel is very clean. Lots of staff working and keeping it tidy and Everything about the hotel was exceptional. It was clean, stylish. Food was good and great value for money and service was attentive and efficient. Room itself was well equipped with all the amenities and comfortable. Not ocean view but city view. Maybe this time they will have availability for ocean view and I will let you know then. This hotel is family friendly even we stayed as a couple. I did witness story times at the lobby for the children. The pool was always with activities even we didn’t use it. We stayed at the beach the whole time. Hotel staff is always happy to help and give everything you ask for. We went to everyone on the front desk and the concierge for help on locations and places to go, they were always happy and ready to help. I would like to recognize some of them: Jeffrey Princess Broyce Brandon Bar Erin reception Beneditcta room help. They tried their best to help. From the birthday wishes when I arrived, to the locker service for my things on the Check out. They went above and beyond to service us at all times specially when we were checking out few hours before our flight. They gave us to use a bigger Safe box for our things. Thank you guys for making our stay memorable, cant wait to see you again soon.

I wanted to take the time to thank the entire crew at the Sheraton Princess Kaiulani. Floyd and the entire staff took excellent care of me and my family and we sincerely appreciate everything they did to make our stay comfortable and as enjoyable as possible. They treated us like family. We will definitely be coming back during our next visit. The Petersons from San Diego

As usual, the hotel staff here at this hotel went out of their way to welcome us and provide us the best experience possible. I specifically want to sing out Kalani and the people at the activity desk for helping to make our Visit beyond compare.