Sheraton Princess Kaiulani

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 4168 reviews):

    Cleanliness

    Cleanliness-3.5

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Incredible service and accolades to Celeste

    Reviewed by lloyd k() on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our family history of the hotel goes back to 1984. With outstanding service, Princess Kaiulani always welcomed us back. In 1991, we celebrated our honeymoon at the hotel. Over the years, friendly and professional service never changed. It was truly outstanding. In November 2019, we were once again welcomed by staff that went the extra mile to accommodate us. We love the history of Princess Kaiulani and enjoy looking over the photos and memorabilia of this special princess. We had the great pleasure of spending time with staff member Celeste Pagan. She was so knowledgeable of the history of Princess Kaiulani and she shared her passion for the Princess's life. We can only hope that the hotel values this special employee. We hope that in the future, the life story of Princess Kaiulani will remain a focal point of the hotel. Her story MUST be honoured and preserved for future generations.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Great location / Great service

    Reviewed by Beverly C(Garland, Texas) on Nov 08, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My husband and I just returned from a weeklong stay in Honolulu. We stayed at the Princess Kaiulani Sheraton. This was our second time to stay at the hotel. The staff was very friendly and accommodating. We received an upgraded room with an ocean view (partial) instead of a city view. My only complaint is that the carpet from the hallway to the room was very stained and dirty. The dresser in the room had drawers that were hard to open and close, but other than that, everything was great. The hotel is a block from the beach and there are two ABC stores outside the hotel, which is very convenient. We also had a bonus at the end of our stay. We got an extended check out time of noon, but our flight didn’t depart until 8:30 pm. The hotel gave us access for an hour to a hospitality room to shower and clean up after spending the day at the beach. We truly appreciated this! The location is great, conveniently located to the beach, souvenir shopping, restaurants and retail stores. We would definitely stay here again.

    Visit No 14 coming up

    Reviewed by ievo52(Forster, Australia) on Nov 06, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Living in Australia, but having had family in the USA Stateside, we were fortuitous to book into Princess Kailulani Hotel (PK) at Waikiki back in 1914. Since then it has become our transit home away from home as we traveled back-and-forth to North Carolina then Las Vegas. Facilities have been very pleasing but it is the staff professional competence, approachability and friendliness that has seen us keep returning. Our most recent visit had a problem due to our Australian booking agency but ERIN, in Reception, worked wonders in resolving our issues. Thanks again Erin and thanks PK

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    great hotel , shabby noisy room

    Reviewed by Chris M(Melbourne, Australia) on Nov 05, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    On a package deal with Flight Centre from Brisbane, got a room that was dirty,shabby and very noisy .Been there once before and it was great this time treated like second class guest.. Pool closed at 7p.m.

    Affordable comfort

    Reviewed by griz943(Wollongong, Australia) on Nov 02, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our third visit to Sheraton Princess Kaiulani and the excellent service is constant. Arrived way too early to check in our front desk angel, Sharon, couldn't be more helpful, taking our details, organising baggage storage and upgraded our bed. Eventually in our room much earlier than expected. Large comfortable and clean rooms and very friendly staff. We will certainly return.