Ka'anapali Beach Hotel

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 6421 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    The Perfect Location

    Reviewed by CAGrigg(Edmonton, Canada) on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    After touring much of the island--areas, properties-- was very very pleased with our 'home' for 10 days. To be clear, this is not a shiny and new/bells and whistles type of property but what it may lack in modern decor and amenities it makes up for in charm, authenticity, location and service. It really does have everything you need--Tiki Bar, restaurant, grab & go window, giftshop/store, valet parking, rentals (chairs, umbrellas), pool, etc. The extensive boardwalk and beach running for miles gives you lots of dining and shopping options (Whalers Village only steps away) and located RIGHT ON THE BEACH. All the staff we encountered were lovely, kind and helpful. It truly felt like you were in a traditional, Hawaiian utopia as opposed to a luxury property you could find in any tropical destination. I would highly recommend this property and would undoubtedly stay there again. Thank you for making our first time in Maui so memorable! :)

    Very poor experience

    Reviewed by OnAir550671() on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Within the first 30-45 minutes of arriving in the room we had experienced enough to know that we would be leaving as soon as other accommodations could be arranged. The hallway had a strong musty odor which continued once in the room. After speaking with the front desk, they changed the air filter and brought in an ionizer which didn't improve the smell much, if any. There was a professionally printed note in the room explaining that the weather in tropical locales may cause an increase in insects. We thought it odd to have such a note until we saw a large roach crawl across the remote control. The items above were what led us to leave but there were several other items that future travelers should be aware of: no elevator; very dated and worn decor that seemed to be from the '70s; very small bathroom and shower. The staff was responsive and did attempt to resolve the odor issue but obviously could not pull off a badly needed renovation and bug extermination overnight. At the time of posting this comment the hotel has not agreed to refund our money for the nights that we did not stay. We moved to another property further down the beach and noticed another family in the exact same unit during the period we would have been staying there so apparently they did not miss out on revenue from us leaving. The hotel is in a great location but it doesn't make up for the poor room quality.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-4

    Rooms

    Rooms-1

    Service

    Service-3

    Value

    Value-1

    2nd Home

    Reviewed by nikkispethman() on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This place is soa nice. 1st yr we went theiugha travel agent. Next 4 yrs we just knew we wanted to keep going back to this hotel. The staff are all very friendly. From house keeping, grounds, to front desk. Very helpful and accommodating. And the bea h access is amazing. The biggest part of the beach right at your front door.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Perfect Stay on Maui

    Reviewed by David R(Kahului, Hawaii) on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is a great hotel in a magnificent location. It is right on the best beach on Maui and right near the best little shopping area on Maui. there's a nightly show at the restaurant and there is air conditioning in every room.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Great place to eat and have fun at the same time!

    Reviewed by bmanzur(Phoenix, Arizona) on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Out of all the places, this place wins! The staff treat you as ohana, warm and welcoming wether it’s the first time or return visit. This was our second visit and will visit this ohana place every time we come to Maui. Mahalo Kaanapali Beach Hotel! We will be back!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5