Waikoloa Beach Marriott Resort and Spa

Very nice hotel. Had great experience even during pandemic. The most I liked free photo session with Blink Photography that Marriott provide free of charge. We did maternity session and pictures came out great. We will definitely return and do it again with our baby.

We have been staying at this property for the past few years, always in December. Overall it is a good, solid Marriott property-due to COVID, it is doing as best it can but we got a little spoiled as we were at the Hilton Aruba, and they were pretty much back up to full service! Queenie at the Front Desk is always sweet and welcomes us with a big smile-she always tries to help in whatever way she can. We broke up our 14 day stay with 2 reservations, hoping that our suite night upgrades would come through, as I am lifetime titanium. This was the first time that my request was denied and I applied it to my 2nd reservation, fingers crossed. This hotel usually treats its Elite guests with a lot of benefits, and sadly, due to COVID, many of them went right out the window...not the hotel's fault but we saw how the Hilton in Aruba adjusted both in August and November and were "wowed" by what they accomplished-they offered room service, breakfast, bellman service, valet, etc. This Marriott was down to bare bones-the bellman greeted you at the main entrance and would put your bags on the cart but then they were not allowed to help you bring it to your room (this got interesting when we did get our upgrade and had to move from the 5th floor of a building to the Hale house). Good thing we had a car, so we went to Costco and got muffins, poke, snacks for our stay. We heard that the resort was at 20% occupancy and that by Christmas they were hoping to reach 40%. I will say, that the Bonvoy App worked great to request housekeeping, extra towels, etc. When we did request maid service, it was quick-almost within the hour of the request. BTW, they are currently waiving the resort fee, but if you park a car, they are charging $25/day-which I find a bit ridiculous-or at least offer Elite members a discount, since we aren't really getting anything else. The night before we had to change rooms, we asked about luggage assistance and they told us that the staff would help us and they also gave us 4pm check out from our old room so we didn't have to rush! This is where bellman service would of been very nice-it almost made me want to turn down the upgrade-mind you we had at least 6-7 bags and then snacks, water, etc-trying to navigate to the other side of the hotel and they bring our bags up 2 flights of stairs, as the Hale building doesn't have an elevator! It did provide us quicker access to the laundry room though! Great rooms but it kinda put a bit of a damper on our vacation because we basically had to do everything ourselves. We do love this hotel and will be back but I hope that they don't forget about their lifetime Titanium and Ambassador members who travel all the time, and will once this is all over or subsided.

I canceled the hotel reservation prior to our scheduled trip. I paid close to $1000 for two nights that we did not utilize and they have denied my refund. I have attempted to contact the hotel multiple times to discuss and do not get a return phone call, but my claim for a refund was denied. How can Marriot refund some reservations and not others? I should have made a reservation at a small hotel where people actually care. I'm not letting this go and will continue my efforts for a refund.

We are loyal Marriott travelers, so the choice of this resort was a no-brainer for our 5-night Big Island stay. I will note that our room had a persistent musty smell and the hotel's rocky and wave-less beach wasn't a huge draw for our kids. That said, we spent many luxurious hours at the beautiful pool complex complete with waterslide and hot tub. The building and grounds were impeccably maintained. When damage appeared one day to the paint next to one of the elevators, we spotted a staff member fixing it the next day and the following day it appeared as if nothing ever happened. The restaurant was solid on the one night that we chose to eat in. And the on-property luau was exactly what we were hoping for - no reason to look anywhere else. I would return to the Waikoloa Beach Marriott if back on the Big Island.

We spent only 3 days and the resort I could say is great. At check-in, they gave free water bottles to each of the guests. We enjoyed the relaxing beach, spa and its swimming pools. There were some activities and amenities for free but we could not avail due to the short time we spent here. They are in a good location including nearby restaurants, shops and grocery. The regular rooms were not that spacious but with a big comfortable bed. The toilet and bathroom were spacious and clean. However, we have to ask for extra toiletries because they only put 1 soap for bath and toilet and 1 set of shampoo and conditioner. And they did again on the next day. The normal coffees and teas were there including ice bucket. It has an iron and ironing board. No pair of slippers while on my sister's room on the other room they have. One setback also is that the next room where there were some children, everytime they will open and close the door, you will hear it very loud.