Overview
The Cromwell, the sophisticated boutique resort in the heart of The Las Vegas Strip. This Las Vegas boutique hotel features luxurious rooms and suites. The modern and vintage design adds a unique element and gives guests an unforgettable VIP experience.
Resort fees include
- In-room Internet access daily for 2 devices per day
- In-room local calls
- Fitness Center admission for 2 guests per day
Check in
4 p.m.
Check out
11 a.m.
Rooms
188
Inclusions
Rooms
Amenities
Location
Reviews
Gross! Loud, smells stale and run-down!
RockinMom13 (Phoenix, Arizona) on Mar 19, 2024
This place is just horrible! The rooms are soooooo dark and un inviting, they also smell stale. There really is nothing attractive about it. I understand the vibe of a “ boudoir” that they were going for, but it’s just now gross! Including the “romance” kit they leave in the dresser. I was here for a convention at Caesars forum. I didn’t sleep cause all I could hear 24/7 was the bass of music. I am going home and sleeping for a week! Do yourself a favor and skip this place, there are so many other much better places to stay!
Skip the Cromwell hotel. Casino is still good.
R973SMdavidw on Mar 18, 2024
Despite spending 30-100 nights/year in hotels for the last 20 years, I've never felt the need to leave a negative review. However, the customer service at the Cromwell was bad enough that I did. My actual complaint is that the room provided smelt like a can of axe body spray exploded in it. I'm sure it wasn't exactly that, but it was an extremely stinky room. In addition, the door was out of alignment and very difficult to get shut. I was in the room for two minutes. I came down and asked for a different room (this is only the second time in my life that I've asked for this). They absolutely refused to move me. It was 6 o'clock on Sunday, so it wasn't the last room they had. The front desk manager wanted to run some sort of machine in the room. She couldn't describe to me what the machine was except that they use it to remove smoke smells. In retrospect, I suspect that it was an ozone generator. Using an ozone generator in an occupied unventilated room is definitely unsafe. I had to book another hotel. They refused any refund. There were some additional minor issues, but not worth mentioning. I still might not left a negative review, if the front desk staff had been in any way helpful or even friendly; instead they were downright rude. I've stayed at all the other Caesars properties (except NOBU) and they have always been fine. PS The bellhops and casino staff were great.
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