Delano Las Vegas

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 5894 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Delano takes the cake

    Reviewed by abarajas220(Calimesa, California) on Oct 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great stay at The Delano. Probably my favorite place to stay. Staff is always great.. rooms are exceptional and I do like the location. Never have to worry about too much traffic. You have to remember to try a few of the restaurants!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Safe and Clean

    Reviewed by charlessY4620SP(Chicago, United States) on Oct 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    You want to enjoy your visit to Las Vegas and have a clean, safe and secure place to stay with the best staff??? Look no place else stay at the Delano. The location is prime and the hotel is spotless as well as the rooms are spacious. A great family hotel.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Great Facility/amenities but worst possible service

    Reviewed by Afreen K(Austin, Texas) on Oct 18, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Worst possible customer service through out the whole stay. Only the first Bell Boy was extremely nice. The lady Dorothy at the front desk was extremely rude and condescending to us when we were checking in. Never got through to the In room dining service after holding on over 10 mins.. my kid was very hungry and had to leave the room late at night to find him food. House keeping only came once out of 3 nights. Majority of the restaurants were closed which caused extreme inconvenience. To pay for the simple beach chairs, umbrellas for a 5 star hotel is a total deal breaker for me. Drinks and food are extremely high priced. The shark reef tickets price is a total rip off for less than 15 mins excursion. Food and beverage credit was not taken off automatically and had to request at the front desk while checking out. Even then she was unsuccessful. I had to call the restaurant and speak to the manager myself to take care of this issue after I returned home. I was also way overcharged and had to get on a call with them multiple times to dispute the wrong charges. The facilities and the amenities are really nice but all in all the customer services sucked which caused nothing but inconvenience for me and my family. And the excuse of short staffed and covid is simply unacceptable for a 5 star hotel like yours. Neither I will ever go back there again nor will I recommend any of my friends and family.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-1

    Value

    Value-2

    Convenient stay

    Reviewed by lindsayerin2006(Fresno, California) on Oct 17, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We were not able to check in on time, which was a wrench in our plans. We didn’t have time to use the pool due to our late check in which was a big reason why we stayed here. Otherwise the room was clean, loved the suite-style king room with two bathrooms And multiple tv’s. Seems like it would be good for families.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-3

    Be prepared to go to other hotels for everything.

    Reviewed by lmhagans() on Oct 14, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    It is about a 10 min walk to the pool in mandalay bay. No food places were open at Delano. Even the pool for Delano guests only was closed! We thought we would try a different hotel but I definitely prefer Mandalay Bay!