Dreams Las Mareas Costa Rica

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 5088 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    All- inclusive hotel.., but not everything included

    Reviewed by 429estebant(Heredia, Costa Rica) on Apr 16, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    At some point this became the best all included in CR, not only because of the quality of food and beverages but also because of its staff and facilities, they made a big difference ..., unfortunately it is no longer like that. Me and my family have given it up to three opportunities to be sure that the hotel that we fell in love with the first time we visited had aligned its internal issues that in our opinion were not right, but unfortunately we´re found it got worse. I will try to list each specific topic: 1-Adult Pools Area: Despite being a child-free zone, this rule is not fulfilled at all, so the issue of spaces is led by the "manager" of the area where, for a good tip this guy, you can be the King of the place, got you the umbrellas you need, the best seats and rest assured that you will never lack any drink, I saw many people run out of space and without umbrellas because this "manager" gave up to three umbrellas to the same person…., I repeat this again, for a very good tip. 2- WIFI: Of all the hotels I have been, I must be honest that this is the one where I have had the worst WIFI, being a very hidden area you do not have a signal on your cell phone so the WIFI became very important, so If you think about this Hotel to do telework at once, I'll tell you that it won't work for you. 3- Restaurants: Most of them are ok except the Italian, which clearly shows that the chef is not international and that there is no clarity of what should be offered in this restaurant, the food is terrible, we ordered a risotto and it was cold and Bad-looking and bad-tasting, we wanted to lower the food with an aperol spritz and no one in the restaurant knew what we were talking about. 4-One of the dinners we ordered a wine that was not included in the all-inclusive options since we did not like that were available and it was a disaster, the sommelier never appeared to advise us and when it came to paying for the wine we spent a long time going out of this process, a very bad handling of the subject was noticed 4- I strongly recommend the use of the safe. 5- Customer service: It is important that you review the issue of customer service in general, from the reception you notice a cold and unfriendly treatment, until the day we leave a disrespectful treatment from the security man who watches the entrance. In summary, it seems to me that Dreams is not the same as before and after 5 additional visits to this place and living what happened, it will definitely not change, I consider that there are better options and at a better cost in other places in Costa Rica.

    A piece of paradise

    Reviewed by shana0826(Tempe, Arizona) on Apr 15, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It's hard to say what is so amazing about Costa Rica- but my overall blood pressure was lower and life was good. Dreams Las Mareas made that experience even better- with fantastic service, food, and fun. Special thank you Celia in sales who made our stay amazing, Gabriel our fantastic bell service, and Ethel in the Preferred Club Lounge. We can't wait to come back.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Exceeded expectations

    Reviewed by Bob H() on Apr 13, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We took our kids here last week for spring break and had a wonderful time. Food and drink is always my chief concern at an all inclusive but we were pleasantly surprised at Dreams. Never had a bad meal and the cocktails were well made and authentic. The pool complex is incredible along with the landscaping. Rooms were perfectly fine and service gets high marks (for the most part), room service was fast and very good. I would recommend this resort....

    Beautiful place to visit.

    Reviewed by Lisayoung4909() on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Everything about this resort as far as amenities is great. The beach is not like it is pictured on the website and was not very inviting but did make for some beautiful sunsets. Also be prepared to be harassed by locals selling things as soon as you are within feet of the sand. They’re all very nice it’s just annoying while you’re trying to enjoy yourself. My next complaint is my biggest. While the staff all wear their masks they do not enforce it on the visitors in any public spaces. People walk around the grounds, the restaurants and in the shops with no face coverings and nothing is ever said even though it is posted everywhere. Besides all the really nice pools we really loved the wild life. It’s pretty amazing to wake up and see monkeys outside your balcony. They will come right over and take food from you or if you leave it they’ll help themselves. They also like to turn the tub water on that is on the balcony. There’s also not many options for vegan people so we were stuck eating the same things all day. They were very fresh and tasty just not variety. The staff are very friendly. I also don’t recommend the sky adventure excursion, they exploit animals and the zip line is long with no drinks in site. If you do go and end up on the water slide beware, it’s fast and you absolutely need shorts over your bathing suit!

    Fantastic property for a family get-a-way!

    Reviewed by Mary Ann B(Janesville, Wisconsin) on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This tropical get-a-way resort has so much to offer for families and couples. The grounds are beautiful and the food is really outstanding! My 12 year old enjoyed being a part of the crazy pool games and playing pool and ping-pong in the Core Zone. I loved the variety of the food choices at the restaurants. The Spanish sparkling white wine was excellent and included in the all-inclusive price.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5