Hyatt Ziva Los Cabos

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 7562 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Secured Resort, So So Food, No Day-Time Lounge Bars

    Reviewed by VegasHowie(Vancouver) on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I've been to Mexico 4 times and twice in Los Cabos. Each time I've stayed in this class of AI hotels so that's where I am coming from. I'll start with the good. This is one of the nicer hotels in Los Cabos and is the reason I am giving it 4 stars. The view from the lobby overlooking the pools and resort is simply amazing and there is plenty of pool area. It's also the most secured resort in Mexico I've been to. You have to wear a wrist band at all times, but the resort isn't open to the public, there are no desk for 3rd party tour operators (no morning phone calls to your room to confirm your transfer ride to the airport), and they don't try and sell you time shares. The week we were there was pretty quiet. The staff was mostly very friendly as you would expect, and the housekeeping staff was responsive. Location wise it's close to San Jose Del Cabo. ROOMS The rooms are nice. No issues with the air conditioning. We stayed at a Club Ocean Front room and we found it spacious. Only thing missing was a sofa area and a bath tub. I highly disliked the bathroom sink faucet. It has a very low neck and extends towards you. If you like to splash water on your face you'll inevitably hit your hands on the faucet. It can barely fit a glass underneath it. Our toilet also somehow made this loud screeching noise and the hot water can run hot and cold. There are some rooms with a Juliet balcony that can't accommodate chairs. Luckily ours had a proper balcony. Housekeeping was pretty responsive when we were there but they didn't like picking up room service items on the floor. Our neighbor liked to order room service every day. There's no reason why cups and plates are left on the floor for over 48 hours. FOOD Where's the guacomole? Avocado? We found it at the Baja bar but generally speaking it's not on the menu here at Hyatt Ziva Los Cabos. We found the food quality so so. It's not bad for an AI in its price range but certainly not a reason to choose this resort over others. The Hibachi/teppanyaki was the best, but you can only go once per stay. The ones we've been to in Mexico tend to be too salty but the way Miguel cooked it was spot on. The Buffet. We had many lunches at the buffet and it's solid. It has a variety of foods, a carving station that does change every day (although the food tends to be too dry) and a grill station where you can eat some freshly grilled food. We checked it out during dinner time but didn't dine there. Technically they are closed between 11 to 12 which is highly inconvenient but I don't think they kick anybody out if you arrive at 10:50 and perhaps they will still seat you if you arrive at 11:30. Still, we find ourselves waiting for the buffet to open for lunch due to their posted times. The way they make the Japanese restaurant Dozo into 3 separate restaurants is just weird. I get the Hibachi being a separate dinner. But treating the sushi bar separate from the rest of the restaurant? It makes no sense. If you don't sit in the sushi bar you can't order the sushi from that menu. With that said, the taste is rather authentic but stick with the Japanese dishes. The Pad Thai that we ordered did not taste authentic. We dined at Bon Vivant twice. You definitely won't pay money to go there but it's ok for an AI. I liked the lamb better here than at the Spanish restaurant El Cortijo. The chicken cordon blue was also good. With that said, if I have to come up with a description for the restaurant, I would say luke warm. Whether it was the muscles or the soups, they were luke warm including the onion soup. French onion soup should be hot enough to melt the cheese but to be fair they didn't call it French onion soup. The service was also relatively slow and rigid. The second time we were there we got a young guy as our server. We said we were ready to order and he asked what we wanted to drink. After pouring our drinks he didn't take our order but went off somewhere to another table. I understand that he was probably trained to offer drinks first then take our order but if the customer is ready to order you should take their order. Poco Loco is a nice spot that makes you feel like you're in Mexico. The tacos are ok there but Maria's tacos over at the Baja bar are better. Zaffiro is the other restaurant open for lunch. It's very average. Service tends to be slow. The pizza came from a wood fire oven but they don't put much ingredients on their pizzas. It's like they cheaped out on their pizza. Pastas were also hit and miss depending on what you ordered and pasta isn't available everyday. Hacienda for steaks is actually pretty good. They must use a charcoal grill as the steaks have a pretty smokey flavour. They basically have chicken, 3 cuts of steak, and fish. Grilled shrimp? Nope. Lamb? Despite two restaurants having lamb they don't have it. El Cortijo is a spanish rather than Mexican restaurant. It's ok. We ate once and didn't think of returning. All the appetizers seem to come with a piece of bread. There is a food stand at lunch time that turns into a fruit stand near the pools. We never tried as we weren't hitting the pools at that hour but it's another lunch option. Room service. It was good, but most rooms don't have a dining table area with chairs. So for most people, you're eating the food standing up or on your bed? DRINKS On to the bad, there isn't a lobby bar and you can't get alcohol outside of the pool bars, restaurants, and club lounge before 5 p.m. All those nice chairs you see in the lobby and down at pool level? There is no alcohol service there. Want to grab an alcoholic drink and sit in the lobby overlooking the pool and ocean at 4 p.m.? Well your options are the club lounge, one of the two pool bars, or Poco Loco, which is one of two food places (the other being the Baja Bar/Adult Pool bar) that are open at that time. There's nobody coming to you asking if you want anything to drink. The website says Agave tequlia bar is open at 2 p.m. but there's no one there when we walked past. I've been to Mexico 4 times and twice in Los Cabos and I've never been to a resort without a lobby bar that I can get a drink and lounge around during the day. It's like they discourage drinking before 5 p.m. unless you're hanging out in the pool area. It makes no sense to me. So for us, it was worth it being in a club room as we could go to the club lounge during the day. The coffee shop was pretty good. Speaking of the club lounge, it's hard to say whether it is worth it to you. It depends on the price of course. It's located on the 4th floor near the lobby so it can be a ways away from your room. It's a pretty small lounge with a balcony overlooking the pool and ocean. There's some food but I wouldn't pay for club privileges for the food. The reason to pay for club privileges would be the top shelf alcohol. You do get much better alcohol at the club level and they have no problems adding more alcohol to your drinks. The alcohol at the pool bars are watered down. We received excellent service from Hector at the club lounge. It was worth it to us as it provided a place we can grab drinks during the day. It does close at 10 p.m. Wish it closed a bit later so that you can grab some drinks after the show and chill a bit before going back to our rooms. DAY ENTERTAINMENT They do a foam party at the adult pool once a week. Otherwise, it's like beach volleyball etc. Kids do have other stuff to do. The pool bar closes pretty early but they don't kick you out of the pools. BARS AND ACTIVITIES AT NIGHT Most of the time they have shows starting at 9 p.m. which are very similar to one another. Basically song and dance type. Some nights they have karaoke night at the "El Piano Lobby Bar" which doesn't actually feature a piano. The piano bar is their club and often features a live DJ. They have these art stands near the pools at night that you can check out. Not sure I would call that entertainment. The sports bar / Spirit of 1968 is pretty nice. It has sports on their tvs and three pool tables. The martini bar to the right of the lobby near the coffee shop has good drinks. It closes at 10 I think? The TVs in the room are nice although ours had defects. The cable TV quality is crappy. Crappy SD on HDTV type quality. We had premium internet as part of our Club privileges. It was generally fast enough. It seems to go down in the morning/early afternoon. OVERALL Overall this is a nice resort. I don't think we will return but it is a nice resort with pros and cons.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-3

    Honeymoon Bliss

    Reviewed by bmnewby20() on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Johnathan at El Mirador was amazing. Friendly, energetic, and compassionate. We will be back for sure. We had an issue with our rental with the Cabana. When we rented it we picked an area we wanted. When we arrived it was moved due to a private party (we were not informed of) thankfully Luis was so helpful and moved the Cabana to another area that was just as good.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Horrible Food Poisoning from Buffet

    Reviewed by 401andyg(Canistota, South Dakota) on Oct 12, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Ended up in hospital after getting food poisoning from the buffet. 3000 dollar hospital bill and a ruined vacation. The hotel staff did not care at all. Nobody would talk to us or even try to make it right. I tried 3 times to talk to front desk, nothing. The on staff doctor did nothing to help. He said that we needed iv fluids and needed to go to the hospital. Then he said he was gonna charge us 150 to our room for the consult. The food poisoning caused severe dehydration from a bowel infection that my friend couldn't move his fingers or arms. Need 6 hrs of ivs at hospital. Other than that the hotel was really nice, but one of us almost died so yeah 1 star.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-1

    Value

    Value-1

    NICE IN LOS CABOS

    Reviewed by SchroederHermann(Lima) on Oct 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were completely satisfied with our stay in this Hotel, has a nice location and excellent view. Nice restaurants and food, people were very helpfull allways. Could no ask for anything better. The people at the bar were very nice

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Fall break 2019

    Reviewed by lucipetru(Columbus, Indiana) on Oct 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We spent a great time in the hotel. The food was excellent and the people who work in Hyatt is very happy and polite, especially Margarida the hostess of the plaza restaurant, she is amazing, always with a big smile in the face. The room was clean and comfortable.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-3