Royal Solaris Los Cabos

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 9139 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Very relaxing!

    Reviewed by luismS2172LX(Philadelphia, Pennsylvania) on Apr 17, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Okay, I will start saying that the overall experience was really good. Some things didn't went according to plan but with COVID is expected. If you are planning on coming here to go to the beach DON'T, the hotel do have a beach front but you CAN'T swim in it, the beach is only good for selfies ??. The pool area is great with plenty of chairs, towels and multiples bars. From the day that we got there the people were unbelievable. Always friendly and always making sure that you are happy and that you don't need anything. Antonio was the person that took care of us from day one, great guy, if you need anything make sure you ask him. Carmen was the person that took care of our room, and when I say that the room was immaculate, is an understatement. Fresh towels, fresh sheets every day and every night a new towel animal. Thank you! In the mornings Claudia was our omelets expert. After day 2 she knew what we want, always with a smile on her face. At the table Matias was always on top of everything. By the time we got back to the table with the omelets he had coffee and juices ready. This guys are just amazing! Talking about food, there were three restaurants open but, we ate must of the time on "Panchos". Mexican cuisine and if you want to have the best service YOU HAVE to ask for "Palmas". He is a great waiter (I'm not saying the others are not because they all are) not only because he know how to do his job, but he truly cares and want you to be pleased. The adventure team keep you busy the whole day around the pool/beach area with different activities. At night they are the ones that perform the night shows. I'm going to be honest and say that they do an excellent job for the time that they have. Santiago(El Loco Hugo) y Brenda(La Flaca) were my favorites. Like I said our vacation were very relaxing and we can't wait to come back.

    Good time for all

    Reviewed by IsaacC1300() on Apr 17, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed for a week. We found the facilities nice and the staff very helpful. The food ranged from ok to quite good, depending on it was. Beef was very good. Chicken usually good. Hot dogs and burgers were good.

    Great vacation

    Reviewed by Americaine-in-Paris(San Francisco, California) on Apr 16, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had a top floor room with an ocean view. It was quite relaxing to sit on the porch and we kept windows open to enjoy the ocean sounds at night. Generally the room was quiet except for the last 2 nights when some Spring Break party types came back to their rooms late at night and stayed out in the hallway loudly talking. We were very happy with the food. Lucy made great omelettes and wide selection for the buffet for breakfast. We usually just had a ceviche snack for lunch after the big breakfast. We had dinners at the restaurants most nights and found our selections quite good. Serving staff was very pleasant and efficient. Although it was Spring Break, the resort wasn't too crowded and it was easy to get chaise lounges at any time of the day. At times, the jacuzzi was very crowded but the pool was not too crowded. We didn't swim in the ocean off the resort. Signs warned of jelly fish and the surf broke hard right onshore. We did our ocean swimming on snorkel tours. Service was very responsive at bars and restaurants. The wait time at the front desk could be 15-20 minutes. We really enjoyed our spa treatments - the massage that came along with the salt scrub was very pleasurable and the first time that I wasn't bruised after a massage. Evening entertainment was not as elaborate as some resorts but still enjoyable. There was a lot of pressure to attend their presentation to join their vacation club and when I finally agreed, it took more like 2 hours instead of 90 minutes promised. We did the stretching class and had a private lesson. You have to reserve it the day ahead, which may have limited some people from attending. I would consider going again at the right price.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    If you enjoy food, and want to play in the ocean don't stay here.

    Reviewed by 28billt(Saint Paul, Minnesota) on Apr 16, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    For this hotel to say it is open is very questionable. 2 restaurants changed up every night on what type of food they were serving besides the buffet. We ate dinner 2x at the hotel and went out after that. The buffet was terrible except for breakfast which was average. The specialy restaurants were awerful and I mean aweful. The "Italian" restuarant was so bad we couldn't eat it and depated to try the buffet again but my lord was that bad as well. We are not at all picky but there is a basic level of food I would expect and it was far under that. Construction was ongoing the entire time we were there on one part of the hotel as well as what looked to be a contant leak in the main hall/enterence of the hotel. Alot was blamed on covid which I understand but they should really make people aware of it before hand. Drinks were average for an all inclusive but we did meet a family that left after the first day because they had mold all over their rooms bathroom and the staff did nothing about it after they brought it to their attention. They didn't send in a staff member to bleach it or clean it and were told they couldn't have a different room as they were full. The family just up and left. The kids club is good for under 5 for a while but not much else for the kids to do. Also the break is so big in front of the hotel you are not allowed to go into the ocean. Wish we would have known that prior to booking. Another issue we had was anything that needed to be addressed with the front desk you were waiting in line for 20 minutes. That is not an exageration that is probably underestimating the time. Even to break a 20 for more tip money it was 20+ minutes. They had 1 person working most of the time and they were clearly overwhelmed. I asked why not bring up some help and she just shrugged. The whole thing felt like they were understaffed and running on a shoe string budget but still charging full rate. This was our second time at a Solaris location and it will absolutly be our last. Do not stay here if you have other options. Very dispointed with this stay.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-3

    Service

    Service-2

    Such great staff! Cannot wait to go back

    Reviewed by Caboqueen2021() on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    ?????????? Palma was the best waiter! Cannot wait to see him again. Is Mexican coffee skills were top notch. The tequila never tasted better! I feel like I walked away with a new best friend. He’s the best.