El Cid Castilla Beach Hotel

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 5783 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great staff

    Reviewed by 115lizettr() on Apr 29, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a great experience at restaurant La Pergula, waiter Rubén Vázquez was very attentive and friendly, was always on top of what we needed, he should be the manager and grain other waiters in how to give excellent customer service, I felt very happy and pleased with his service, he made us feel very welcomed and always with a great smile and positive attitude. Loved it. The food is delicious

    good installations, great area,safety.

    Reviewed by manuel_contreras123() on Apr 28, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    if you plan to stay here, get everything included. is much better than spending money outside, the hotel is in a great safety area, there are a lot of restaurants around and dance hall so you will love it.

    Best waiter/ employee in the whole Hotel !

    Reviewed by 711martyn() on Mar 29, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    On our first day our service was just OK , On the second night for dinner we had the best experience with top of the line waiter . His name is NESTOR , super nice, informative,fast service. Big shoutout to Nestor,

    Could be great but.....

    Reviewed by carolec433(Ferrisburgh, Vermont) on Mar 11, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I love El Cid and have been enjoying winters here for years! I wish the Castilla pool was heated! No one is ever in it, empty all day every day because it is so cold. What good is a pool you can't use? Also, everyone from Castilla goes over to the one heated pool at El Moro, making that pool too crowded. Please heat it! And by the way, the VIP adult pool is freezing cold too and everyone sitting around it is a senior citizen and older people like warm water. Also the banda bands on the beach are too loud, too many, and never let up from 2:00-8:00 every single day. Give me a break! 6 hours of deafening noise every day!!!! It really ruins our day. Everything else is super great.

    Love this place!

    Reviewed by IloveMexico2021() on Feb 25, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our 3rd year in a row staying at El Cid Castilla, we just love it! Everything was a little bit different this year because of COVID, the swim up bar was not open (bummer) and the buffet lines you were served instead of helping yourself. The rooms were very clean along with the entire resort! We upgraded our room this year because my husband and I were doing a mini-moon and I am so very glad we did, it was awesome to have a king size bed and amazingly room and the view. We will definitely be upgrading again next year! The only suggestion that I have is, it would be really nice to have a mini fridge in the rooms. We had to go to the local store and buy a couple coolers and then have to refresh the ice everyday just to have some cold water and beverages in our room.