Pueblo Bonito Emerald Bay Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 4197 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Mazatlàn vacation

    Reviewed by MarcoPolo20190000() on Dec 08, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Thank you to all the staff at Pueblo Bonito Emerald Bay resort, especially the adult pool staff: Jorge, Chicho, and José. The service was very professional and attentive we felt that we were looked after in a very personal and friendly manner. We highly recommend this resort. If you stay here, you should visit the adult pool area and say hello to Jorge, Chico and José.

    Another great stay in Mazatlan

    Reviewed by stewartja1(Hazel Dell, Washington) on Dec 08, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is a great resort for adults, families and seniors. They have separate pools for adults. The service is amazing. The entire staff is so very friendly and helpful. We particularly like to hang out at the adult pool because it so much smaller and a more intimate atmosphere. A special shoutout to Jose, Jorge, and Chicho for providing everyone with great service.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Wonderful Resort, Very Pleasant Staff

    Reviewed by hecconnect(Riverside, California) on Dec 08, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have stayed a couple of times here at this resort and enjoyed every visit. The front desk staff is very helpful and extremely pleasant. We enjoyed Ericka, Diana and Edna daily smiles and help. Our housekeeper did a wonderful job cleaning our room every day as well. I can't wait to visit Pueblo Bonito Emerald Bay again. -KingOfCabo

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Beautiful resort

    Reviewed by Lee98002(Auburn, Washington) on Dec 07, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Extraordinarily beautiful resort, gorgeous grounds, friendly & helpful staff. Rooms are well-appointed and have comfortable beds. Only drawback for us two senior citizens was that the resort was so large we couldn't walk it very well. Thankfully Emerald Bay has large golf carts moving about all the time to pick you up or you can call for one on the phone.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-3

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Always great here at Emerald Bay

    Reviewed by Wes-and-Pam(Aurora, Oregon) on Dec 06, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have just finished another great 3-week trip here at Pueblo Bonito Emerald Bay and can’t wait to come back again. It’s always so noticeable how friendly everyone is who works here. Our family has been coming here for over 12 years and we never tire of it. The entire Elite staff treated us so well. (Karla, Melissa, Cesar, Erick and Ivan) Felipe, who serves at The bistro pool, was very fun to be around. We always enjoy seeing Arturo who is so nice and hooks us up with spa packages. Way too many people to mention who are so great to have fun with and be around. Eddie, the athletic director at the spa keeps us fit when we are not indulging on food and drink. See you all again soon.