Zoëtry Montego Bay Jamaica

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 692 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Boutique Hotel perfect for relaxing !

    Reviewed by german327() on Oct 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We felt so welcome that we felt at home but in paradise. The views, the quiet, the personalized attention, and the atmosphere was perfect for the occasion (Honeymoon). The staff got to know us and suggest our favorite drinks and the management surprise us when we inquired about a drink that the hotel did not know (carajillo) and the manager when on a quest to find the liquor on the island for us! A very unique experience! We'll definitely comeback.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Perfect Holiday

    Reviewed by DrMAJones(San Francisco, California) on Oct 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is a lovely 5 star resort. We were treated like royalty from the moment we entered the property. Our elegant suite was directly on the beach with access to every resort amenity via an iPad. The suite is well equipped with a fully stocked minibar, Bvlgari amenities, comfortable bed, luxury linens, marble floors, a large soaking tub and large walk-in shower. At 25% occupancy you feel as though you have the resort to yourself. Everyone knows your name and caters to your personal desires including preparing any dish that you desire, room service and complimentary laundry service. If you have any problems or concerns the General Manager, Sandra Blum, will do everything in her power to make it right. I’ve never experienced this level of customer service and have visited Jamaica many times (Half Moon, Secrets, Sandals, Round Hill...) The personal attention is what makes Zoetry outstanding. From Tenile to Althea, Wayne, Kevin, Dwayne, William and the rest of the team I will forever remember how well I was treated. I also had a massage in the spa with Michael and it was amazing! You also have access to their sister properties Secrets and Breathless. The resort and island are very safe! We could learn a lot from them in the USA. They have fewer cases in Jamaica than my hometown San Francisco (Jamaica is 10x larger than SF) because there is a national mandate that reinforces sterilization, masks, hand sanitizer and social distancing. I look forward to returning soon!

    Best resort ever!!

    Reviewed by tenikac2014() on Oct 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I spent 6 days here for our honeymoon and we had the most amazing time! The swim up junior suite was amazing! We were treated like royalty. The hotel was beautiful and immaculate! 5 star food, drinks, and service. Perfect in every way! We will definitely be back! Thank you to the wonderful staff who made our trip magical Michelle, Nadiya, Sandra, Tiana, Dewayne, Barbara, Scott to name a few. We appreciate you all and look forward to visiting again!

    Already booking my next trip

    Reviewed by nicoletteeeeee() on Oct 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My boyfriend and I booked the swim out junior suite with soaking tub for his birthday and it was AMAZING! It was my boyfriends first time out of the US and while in a middle of a pandemic, it was alittle nerve wracking leaving our city. But once we got there, we really felt at home! Renee and Melissa (along with the rest of the staff) were absolutely incredible. We’ll never forget them or how comfortable they made our first stay in Jamaica. Besides the beautiful room, food and views (and weather of course) the staff honestly made our stay everything we imagined it would be. They set us up with a private driver that took us around the island comfortably, and had plenty of excursions that we could pick from. Even booked a private dinner for my boyfriends birthday and made our room all pretty and romantic! The hotel was completely sanitized everyday and there was hand sanitizer everywhere you turned! It was a very welcoming experience in the middle of a pandemic and we are 10000% returning.

    Fabulous vacation!

    Reviewed by meljaneDaniel(Alexandria, Virginia) on Oct 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed at Zoetry for ten fantastic days. The resort is beautiful, exceptionally clean and friendly. I have stayed at over ten different resorts in Jamaica and Zoetry is by far the best. Its quiet, so if you want nightlife, this is not the resort for you. But if you want impeccable service, good food, and a relaxing time Zoetry is the place for you! The rooms are very comfortable, with beautiful views, comfortable bed and clean rooms. The staff is great, Crystal, Barbara, Stacy, Julia, Althea and Tiana, just to mention a few. They were so warm and welcoming, and went above and beyond to accommodate myself and family, not to mention the GM Sandra, she will always take time to introduce herself to guests and make sure you have all your needs met for an incredible stay. It has a feel of a home away from home, because of the warm and friendly staff, who call you by your first name. Its a small resort, which made it even nicer due to Covid. I was actually very sad to leave, but will definitely be returning to Zoetry next year for sure.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5