Zoëtry Montego Bay Jamaica

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 622 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Lovely hotel with a relaxed vibe but it has some problems

    Reviewed by JRSHI1202(Bath, United Kingdom) on Nov 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Zoetry is a small hotel (49 rooms/suites) run on an all inclusive basis by a friendly enthusiastic young team. It is not far out from Montego Bay town centre and only 10 minutes from the airport. It has many excellent points, not the least is the great food in the two restaurants (plus an English style pub) and the very nice small beach looking over the lagoon to the nearby coral reef. The hotel provides gentle entertainment on most evenings (the Reggae evening on Saturdays is wonderful) and a fair few water based activities are available during the day. Be aware that with a major highway into Montego Bay just yards from the entrance to reception, road noise during the day can be a problem and even on the beach it's possible to hear the sound of some heavy trucking traffic on the very busy dual carriageway. Add to this , the take off roar of jets departing the airport and it's not quite the secluded hideaway you might be looking for. The other problem we experienced was room service and and making up the room both of which were very slow. Try chasing reception a few times and you might get the room service you requested after half an hour or so. Nothing much the hotel can do about the highway but make sure you choose your room as far away from reception as you can. The swimming off the beach is wonderful and it's generally a very pleasant place to relax in for a few days.

    Individual ratings:

    Location

    Location-3

    Rooms

    Rooms-4

    Service

    Service-3

    Zoetry Montego Bay

    Reviewed by Nomad41928314028() on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The property was beautiful! Consistent with Zoetry resorts, the property was small and intimate. The staff were very attentive and friendly. Some of our favorites were Marcel, Roland, Michael, and Tahakia! The only "con" I would give is that the beach area was very small and weedy.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Great staff and relaxing environment

    Reviewed by rookieft(Kingston, Jamaica) on Nov 05, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    First interaction was with Kale & Roxanne, they were SUPER helpful. Tanecia amazed me with her memory, remembering all the guest by name plus she is a great mixologist. Alexecia from house keeping was so calm & welcoming. My greatest interaction was with the life of hotel, MR SUNSHINE. He was so willing to help with everything plus he has awesome vibe. The place was so zen. Thank you Zoetry.

    Vacation

    Reviewed by Mary H() on Nov 05, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Love the reef around the hotel. Extremely slow service. Most the time no one is around. Jamaican food is excellent but only served one night. Spa plunge pool and warm filthy and closed the entire time. Great beach but small. Great rooms. Not sure it's worth the $$$$$

    Small and Friendly

    Reviewed by Scenic478706() on Nov 04, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The resort is small (about 50 rooms) so eating options are limited - though the food is very good - and dinner/evening entertainment is minimal - but what they have was very good. There are other Secrets properties within a 20 minute ride which will expand both these activities. Breakfast and lunch service is relatively slow, dinner was served at a comfortable pace. Overall food/drink service is inconsistent - sometimes spot on, sometimes longer than desired. The one time we used Room Service was excellent, both food and delivery time. Housekeeping/turndown/mini-bar services were excellent. The resort/wait staff are generally friendly and courteous. The management team, including the GM, is consistently visible and open to talk to the vacationers. Tahakia, Danique. Anidra. and Taneesha will make you feel like you've been friends for years. The location is right on the main road so depending on where your room is some traffic noise may be an issue but didn't really detract from the beautiful view of the ocean. The beach is relatively small.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-2

    Rooms

    Rooms-5

    Service

    Service-3

    Value

    Value-3