Embassy Suites Hotel

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 4309 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    My 1st choice in NYC

    Reviewed by LuxurytoLazy(Chicago, Illinois) on Nov 12, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Pre-COVID, I am in NYC every few months at least. Unless Goldman -Sachs (which is on the back side of this building) has bought out most of the hotel, this is my first choice if I don't have to be in Midtown. Every room is suite and so thoughtfully laid out. Separate living room, huge shower (even by a resort standard) let alone NYC hotel standard. It's like a small well-appointed apartment and I truly feel at home here. It is across the street from Brookfield Place which has stores, a Dry Bar blowout bar, many many food hall options. The location puts you near so many restaurants, One World Trade and great views of the river. I truly feel at home here and it's my introduction to the Conrad brand which I now seek out all over the world.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Safe and Clean stay during covid

    Reviewed by arnold0523(New York City, New York) on Oct 12, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Room got upgraded - special thanks to Min Yi, who I chatted over Hilton App. The process was quick and easy. Other agents who helped us upon arrival: Doris and Danielle. Room was clean and I feel like it's a safe place to stay during covid. - they made the room extra clean.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Belated Anniversary

    Reviewed by 8umble8ee(Braintree, Massachusetts) on Oct 12, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We spent the weekend biking around NYC. We chose the Conrad because of the location. The first day we experienced minor issues with WiFi connection. The hotel was able to resolve the issue within a few hours. To make amends for the inconvenience, Ms Heather was so wonderful n understanding, she sent a nice bottle of wine to our room. We highly recommended this beautiful hotel n the excellent service. Thank you Conrad Hotel for making this anniversary so memorable!

    Doris Fong made our stay incredible!

    Reviewed by 578jenniferd578(Orlando, Florida) on Sep 22, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My husband is a diamond member and although most of the hotels in NYC are under $150 we decided to stay at this 5 star hotel. During Christmas we stayed at the Conrad in midtown and it was a wonderful stay. Conrad midtown was closed. Conrad downtown, there was construction going on and food was not being served but Doris Fong, guest relations manager, made our stay wonderful! Everything was cleaned. I did bring my own clorox wipes and still cleaned our room. We had an issue with the toilet twice but Doris apologized and made it right. She went above and beyond our expectations. She also helped us find restaurants to eat at. The other manager, a man with longish hair was so rude. He never even once greeted us. The hotel was very empty. The other employees from the bellmen to the older man who brought toiletries to our room were kind.

    Highly recommend, especially if concerned about safety from COVID!

    Reviewed by briany380(Seattle, United States) on Sep 10, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    All around great hotel, super clean and excellent about following all COVID-safe practices. The staff were so helpful and pleasant. I was assured rooms are kept vacant for three days between guest stays. It was not inexpensive, but having just stayed in a less expensive place in NYC that was dirty, where the front desk person never wore a face covering, I definitely appreciate the Conrad.