Sheraton New York Times Square Hotel

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 11396 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Beautiful hotel

    Reviewed by 3084sapd(San Antonio, Texas) on Sep 13, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The staff here is amazing. We loved it and cannot wait for NYC to completely open up to come back. The location is at perfect location between Times Square and Central Park. Would have preferred a mini refrigerator instead of a mini bar fridge.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Clean, comfortable, and quiet

    Reviewed by carin1221(Chicago, Illinois) on Aug 01, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The location was great; near Times Square and Central Park. Parking was easy, but a little expensive. The workers were nice but seemed a little frazzled. The front desk worker was not wearing a mask and was shuffling people around, yet was personable. It seemed clean and safe. The room was very nice. It was nice for our one night stay but if I was going for a while, I might look elsewhere.

    Recommend for Families Great Trip

    Reviewed by kar3n(London, United Kingdom) on Jul 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Excellent Location, friendly staff, enormous rooms, great views. We had $30 per day room credit that we spend on breakfast, just across the road from Gallaghers Steak House. We had a fantastic time and I would definitely return

    Amazing hotel and staff

    Reviewed by Jen Y() on Jul 06, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I had the pleasure of staying at this hotel for almost three months during the COVID pandemic. The staff were amazingly kind, generous, and professional. The hotel is clean, comfortable, and very convenient to everything. Thank you for opening up your hotel to healthcare workers during this time. I will definitely be visiting you when things are better and recommend you to family and friends.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    New York City COVID19 Deployment

    Reviewed by lightheart1164(Dixon, California) on May 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I was deployed to NYC to provide crisis intervention counseling to guest medical staff during the pandemic. The Sheraton Hotel staff were always very helpful, friendly and courteous. They were attentive and accomodating and always willing to go out of their way to help in any way they could. The support staff member, Ramon, was always willing to go the extra mile to help our staff/medical staff and was always pleasant and engaging in his work. The Security and Concierge staff members went out of their way to make our stay as pleasant as they could in the unprecedented situation and were able to make us feel welcomed and safe.