Grand Hyatt New York

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 10907 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Wonderful location!

    Reviewed by Sightsee56435086755() on Jun 17, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Our family enjoyed our stay. The location made it possible for us to walk to most of places we wanted go. The hotel is very clean and tastefully decorated. My husband, my son and I stayed in a room with 2 queens beds. My son was very comfortable in his bed. The bed was too small for 2 adults to sleep comfortably. The bed seemed more like a double instead of a queen. Rent a room with a king and you will be happy.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Great customer service! The best concierge staff was very helpful and always a smile on their face.

    Reviewed by lisatT3538HD(Austin, Texas) on Jun 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Always had a smile on their face. Hostess at the restaurant was on top of things. Enjoyed our stay! Fitness center was quite spacious with a good variety of weights, treadmills, etc. I highly recommend this property!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    perfect location - but value for money better in other NYC hotels

    Reviewed by medbee(Vienna, Austria) on Jun 17, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I was a bit surprised that - in a US hotel (for 340$ per night + tax!) - there is no coffee machine in the room. Also the mini-bar was empty, this is not what I understand under "hospitality" and it didnt make me feel comfortable and welcomed. It gave me the feeling that the hotel doesn't trust me that I would pay my consummation. As always I had asked for a quiet room, and indeed, I got a room that was as quiet as can be in NYC. But the room was quite small, one of the smallest bathrooms I have ever seen and kind of strange furniture, with no table to sit at (I could only sit on the bed or on a sofa with no desk or so. With regards to the empty mini-bar, my colleagues got a voucher to be used in the shops around, this was not offered to me.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-3

    Awesome Vacation

    Reviewed by Passport52745089048() on Jun 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The room was very big and bed comfy. Staff were helpful and friendly. We appreciated the $15 credit for the in hotel Market. Location is perfect for local attractions and access to the subway. Definitely will stay here again when we come back to NYC.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    enjoyable stay

    Reviewed by Wander63144017783() on Jun 17, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Great location and excellent service! The hotel is definitely starting to show its age, but the staff is awesome and make up for that. Walking distance to train, subway and Grand Central Station. I would stay here again.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

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